Canon PIXMA iP3300 Quick Start Guide - Page 71

Error Message Appears on the Screen, Writing Error/Output Error/Communication Error - driver windows xp

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Error Message Appears on the Screen „ Writing Error/Output Error/Communication Error Cause The printer is not ready. Paper is not loaded. Printer port setting does not match the computer's interface connecting the printer. The printer is not connected properly. Printer driver is not installed properly. Action Confirm that the POWER lamp is lit. If the POWER lamp is off, turn the printer on. While the POWER lamp is flashing green, the printer is initializing. Wait until the POWER lamp stops flashing and remains lit green. If the ALARM lamp is flashing orange, an error may have occurred in the printer. For details on how to resolve the error, see "ALARM Lamp Flashes Orange" on page 65. An out of paper error may have been left unattended for a period of time. Load paper and press the RESUME/CANCEL button. If paper is loaded, make sure that the paper source (the Auto Sheet Feeder or Front Feeder) is selected correctly. If the paper source is not selected correctly, use the printer driver to change the paper source. Check the printer port settings. (1)Click Start > Control Panel > Printers and Other Hardware > Printers and Faxes. In non-XP Windows, click Start > Settings > Printers. (2)Click the Canon iP3300 icon. (3)Open the File menu and select Properties. (4)Click the Ports tab to confirm the port settings. Make sure that a port named USBnnn (Canon iP3300) (where n is a number) is selected for Print to the following port(s). In Windows Me or Windows 98, click the Details tab and make sure that MPUSBPRNnn (Canon iP3300) is selected for Print to the following port. If the port setting is not correct, change the port setting according to the interface you are using, or reinstall the printer driver. Make sure that the printer cable is securely plugged in to the printer and the computer. z If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details. z There could also be a problem with the USB cable. Replace the USB cable and try printing again. The printer driver may not be installed properly. Uninstall them following the procedure described in the Printer Driver Guide on-screen manual and reinstall them following the procedure described in the Easy Setup Instructions. Troubleshooting 67

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67
Troubleshooting
Error Message Appears on the Screen
Writing Error/Output Error/Communication Error
Cause
Action
The printer is not ready.
Confirm that the
POWER
lamp is lit.
If the
POWER
lamp is off, turn the printer on.
While the
POWER
lamp is flashing green, the printer is initializing. Wait until the
POWER
lamp stops flashing and remains lit green.
If the
ALARM
lamp is flashing orange, an error may have occurred in the
printer.
For details on how to resolve the error, see “ALARM Lamp Flashes Orange” on
page 65.
Paper is not loaded.
An out of paper error may have been left unattended for a period of time.
Load paper and press the
RESUME/CANCEL
button.
If paper is loaded, make sure that the paper source (the Auto Sheet Feeder or
Front Feeder) is selected correctly. If the paper source is not selected correctly,
use the printer driver to change the paper source.
Printer port setting does not match the
computer’s interface connecting the
printer.
Check the printer port settings.
(1)
Click
Start
>
Control Panel
>
Printers and Other Hardware
>
Printers and
Faxes
.
In non-XP Windows, click
Start
>
Settings
>
Printers
.
(2)
Click the
Canon iP3300
icon.
(3)
Open the
File
menu and select
Properties
.
(4)
Click the
Ports
tab to confirm the port settings.
Make sure that a port named
USBnnn (Canon iP3300)
(where n is a
number) is selected for
Print to the following port(s)
.
In Windows Me or Windows 98, click the
Details
tab and make sure that
MPUSBPRNnn (Canon iP3300)
is selected for
Print to the following port
.
If the port setting is not correct, change the port setting according to the
interface you are using, or reinstall the printer driver.
The printer is not connected properly.
Make sure that the printer cable is securely plugged in to the printer and the
computer.
If you are using a relay device such as a USB hub, disconnect it, connect the
printer directly to the computer, and try printing again. If printing starts
normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
There could also be a problem with the USB cable. Replace the USB cable
and try printing again.
Printer driver is not installed properly.
The printer driver may not be installed properly. Uninstall them following the
procedure described in the
Printer Driver Guide
on-screen manual and reinstall
them following the procedure described in the
Easy Setup Instructions
.