Canon PIXMA iX6820 Troubleshooting Guide - Page 77

Make sure that the printer is connected to your computer properly. - mac driver

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Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX" appearing in the Printer column is selected for Print to the following port(s). Note • When the printer is used over LAN, the port name of the printer is displayed as "CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the printer. • If the setting is incorrect: Reinstall the printer driver with the Setup CD-ROM or install it from our website. • Printing does not start even though the printer is connected to the computer using a USB cable and the port named "USBnnn" is selected: In Windows 8, select My Printer on the Start screen to start My Printer. If My Printer is not displayed on the Start screen, select the Search charm, then search for "My Printer". Set the correct printer port on Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your printer's name. In Windows 7, Windows Vista, or Windows XP, click Start and select All programs, Canon Utilities, Canon My Printer, Canon My Printer, then select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your printer's name. If the problem is not resolved, reinstall the printer driver with the Setup CD-ROM or install it from our website. • Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the printer is used over LAN: Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using Associate Port in the Settings menu. If the problem is not resolved, reinstall the printer driver with the Setup CD-ROM or install it from our website. Check3 Make sure that the printer is connected to your computer properly. When the printer is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the printer and the computer, then check the followings: • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details. • There could also be a problem with the USB cable. Replace the USB cable and try printing again. When you use the printer over LAN, make sure that the printer is connected to the network with a LAN cable or is set up correctly. Check4 Make sure that the printer driver is installed correctly. Uninstall the printer driver following the procedure described in Deleting the Unnecessary Printer Driver, then reinstall the printer driver with the Setup CD-ROM or reinstall it from our website. Check5 When the printer is connected to your computer with a USB cable, check the status of the device on your computer. Follow the procedure below to check the status of the device. 1. Open the Device Manager on your computer as shown below. 77

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Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX" appearing in the
Printer
column is selected for
Print to the following port(s)
.
Note
•
When the printer is used over LAN, the port name of the printer is displayed as
"CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a
character string specified by the user when setting up the printer.
•
If the setting is incorrect:
Reinstall the printer driver with the Setup CD-ROM or install it from our website.
•
Printing does not start even though the printer is connected to the computer using a USB cable and
the port named "USBnnn" is selected:
In Windows 8, select
My Printer
on the
Start
screen to start
My Printer
. If
My Printer
is not
displayed on the
Start
screen, select the
Search
charm, then search for "
My Printer
".
Set the correct printer port on
Diagnose and Repair Printer
. Follow the on-screen instructions to
set the correct printer port, then select your printer's name.
In Windows 7, Windows Vista, or Windows XP, click
Start
and select
All programs
,
Canon
Utilities
,
Canon My Printer
,
Canon My Printer
, then select
Diagnose and Repair Printer
. Follow
the on-screen instructions to set the correct printer port, then select your printer's name.
If the problem is not resolved, reinstall the printer driver with the Setup CD-ROM or install it from our
website.
•
Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the
printer is used over LAN:
Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then
associate the port with the printer using
Associate Port
in the
Settings
menu.
If the problem is not resolved, reinstall the printer driver with the Setup CD-ROM or install it from our
website.
Check3
Make sure that the printer is connected to your computer properly.
When the printer is connected to your computer with a USB cable, make sure that the USB cable is securely
plugged in to the printer and the computer, then check the followings:
•
If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the
computer, and try printing again. If printing starts normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
•
There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the printer over LAN, make sure that the printer is connected to the network with a LAN cable
or is set up correctly.
Check4
Make sure that the printer driver is installed correctly.
Uninstall the printer driver following the procedure described in Deleting the Unnecessary Printer Driver, then
reinstall the printer driver with the Setup CD-ROM or reinstall it from our website.
Check5
When the printer is connected to your computer with a USB cable, check the
status of the device on your computer.
Follow the procedure below to check the status of the device.
1.
Open the Device Manager on your computer as shown below.
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