Canon PIXMA iX6820 Troubleshooting Guide - Page 78

Other Error Messages, The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is, Displayed

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If the User Account Control screen is displayed, follow the on-screen instructions. • In Windows 8, select Control Panel from the Settings charm on Desktop > Hardware and Sound > Device Manager. • In Windows 7 or Windows Vista, click Control Panel, Hardware and Sound, then Device Manager. • In Windows XP, click Control Panel, Performance and Maintenance, System, then click Device Manager on the Hardware sheet. 2. Double-click Universal Serial Bus controllers then USB Printing Support. If the USB Printing Support Properties screen is not displayed, make sure that the printer is correctly connected to the computer. Check3 Make sure that the printer is connected to your computer properly. 3. Click the General tab and make sure that there is no indication of a problem with the device. If a device error is displayed, refer to Windows help to resolve the error. Other Error Messages Check If an error message is displayed outside the printer status monitor, check the following: • "Could not spool successfully due to insufficient disk space" Delete any unnecessary files to increase the amount of free space on the disk. • "Could not spool successfully due to insufficient memory" Quit other running application softwares to increase available memory. If you cannot print yet, restart your computer and retry printing. • "Printer driver could not be found" Uninstall the printer driver following the procedure described in Deleting the Unnecessary Printer Driver, then reinstall the printer driver with the Setup CD-ROM or reinstall it from our website. • "Could not print Application name - File name" Try printing again once the current job is complete. The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a confirmation screen asking for permission to send the printer and application software usage information will be displayed every month for about ten years. Read the instructions on the screen and follow the procedure below. 78

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If the
User Account Control
screen is displayed, follow the on-screen instructions.
•
In Windows 8, select
Control Panel
from the
Settings
charm on
Desktop
>
Hardware and Sound
>
Device Manager
.
•
In Windows 7 or Windows Vista, click
Control Panel
,
Hardware and Sound
, then
Device Manager
.
•
In Windows XP, click
Control Panel
,
Performance and Maintenance
,
System
, then click
Device
Manager
on the
Hardware
sheet.
2. Double-click
Universal Serial Bus controllers
then
USB Printing Support
.
If the
USB Printing Support Properties
screen is not displayed, make sure that the printer is correctly
connected to the computer.
Check3
Make sure that the printer is connected to your computer properly.
3.
Click the
General
tab and make sure that there is no indication of a problem with the device.
If a device error is displayed, refer to Windows help to resolve the error.
Other Error Messages
Check
If an error message is displayed outside the printer status monitor, check the
following:
•"
Could not spool successfully due to insufficient disk space
"
Delete any unnecessary files to increase the amount of free space on the disk.
•"
Could not spool successfully due to insufficient memory
"
Quit other running application softwares to increase available memory.
If you cannot print yet, restart your computer and retry printing.
•"
Printer driver could not be found
"
Uninstall the printer driver following the procedure described in Deleting the Unnecessary Printer Driver,
then reinstall the printer driver with the Setup CD-ROM or reinstall it from our website.
•"
Could not print Application name
- File name"
Try printing again once the current job is complete.
The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is
Displayed
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a confirmation screen asking for
permission to send the printer and application software usage information will be displayed every month
for about ten years.
Read the instructions on the screen and follow the procedure below.
78