Canon SELPHY ES2 SELPHY ES2 / ES20 Beginner's Guide - Page 17
You Think There is a Problem - ink cartridge
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You Think There is a Problem If the solutions below do not remedy your problem, contact the retail outlet or a Canon customer support center. Printer and Power Source Power will not turn on • Has the plug come out of the power outlet? • Is the connector of the compact power adapter securely connected to the printer's DC IN terminal? • Did you try pressing for a long time? Battery Pack • Is the battery sufficiently charged? • When installing it, did you press on the battery until it clicked into place? Printing Problems Cannot Print • Is the printer power turned on? • Is the printer connected to more than one device? Do not simultaneously connect to a camera, memory card or computer. • Is the cartridge loaded correctly? • Is the ink sheet slack? • Has the printer overheated? The printer will temporarily stop when it exceeds a certain temperature. This is not a malfunction. Wait until the temperature drops and the printer resumes. A message will appear on the computer display if you are connected to a computer when this happens, but you should wait until printing resumes without cancelling the print. Printing from Memory Cards • Is the memory card inserted all the way into the slot with the label facing upward? • Do the images conform to the Design rule for Camera File system? • Some memory cards require a specific adapter. Have you inserted the memory card directly into the card slot without first inserting the card into the adapter? Printing from Cameras • Is the printer connected to the camera correctly? • Does the firmware of the Canon-brand camera support the printer? 17