Canon VIXIA HV20 Digital Video Software (Windows) Ver.24 Instruction Manual - Page 90

Troubleshooting

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Troubleshooting Connection Camcorder is not recognized when connected to the computer. Î Computer does not support the USB interface. The USB interface is not supported for computer not in compliance with the following requirements. Acquire the necessary system to use the USB interface. Requirements: Built-in USB port on a system pre-installed with Windows 98, Windows Me, Windows 2000, or Windows XP. Î There is no memory card in the camcorder. Insert a memory card into the camcorder. Î The camcorder is not set to the correct mode. Turn the POWER switch to PLAY and move the TAPE/CARD switch to CARD. Î Camcorder is not correctly connected to the computer. Read Connecting the Camcorder to a Computer ( 25) and check the connection. Ensure that you are using the correct cable and that its connectors are in good shape. Î If you are experiencing operational problems, detach the USB cable from the camcorder and computer and terminate the connection. Restart the computer and then reconnect the camcorder. Î TWAIN Driver or WIA Driver is not installed properly. First uninstall the TWAIN/WIA Driver, then reinstall the driver from the DIGITAL VIDEO SOLUTION DISK (remove the check marks from the other programs when prompted to select the programs to be installed). ZoomBrowser EX Operation Cannot download still images. Î The camcorder is not set to the correct mode. Turn the POWER switch to PLAY and move the TAPE/CARD switch to CARD. Image files or folders do not appear in ZoomBrowser EX. Î Images or folders shown in ZoomBrowser EX and the actual file contents may be different when an image file has been moved or copied using Windows functions or edited with a separate program. Click the [View] menu and select [Refresh Current Folder]. Driver Installation Cannot install the TWAIN Driver/WIA Driver correctly. Î Does the system have a built-in USB port and did it come with Windows 98/Windows Me/Windows 2000 preinstalled? (For Windows XP, no driver is necessary to be installed.) Î Camcorder is not correctly connected to the computer. Read Connecting the Camcorder to a Computer ( 25) and check the connection. Ensure that you are using the correct cable and that its connectors are in good shape. 90 Troubleshooting

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90
Troubleshooting
Troubleshooting
Connection
Camcorder is not recognized when connected to the computer.
Computer does not support the USB interface.
The USB interface is not supported for computer not in compliance with the
following requirements. Acquire the necessary system to use the USB interface.
Requirements: Built-in USB port on a system pre-installed with Windows 98,
Windows Me, Windows 2000, or Windows XP.
There is no memory card in the camcorder.
Insert a memory card into the camcorder.
The camcorder is not set to the correct mode.
Turn the POWER switch to PLAY and move the TAPE/CARD switch to CARD.
Camcorder is not correctly connected to the computer.
Read
Connecting the Camcorder to a Computer
(
25) and check the
connection.
Ensure that you are using the correct cable and that its connectors are in good
shape.
If you are experiencing operational problems, detach the USB cable from
the camcorder and computer and terminate the connection. Restart the
computer and then reconnect the camcorder.
TWAIN Driver or WIA Driver is not installed properly.
First uninstall the TWAIN/WIA Driver, then reinstall the driver from the DIGITAL
VIDEO SOLUTION DISK (remove the check marks from the other programs
when prompted to select the programs to be installed).
ZoomBrowser EX Operation
Cannot download still images.
The camcorder is not set to the correct mode.
Turn the POWER switch to PLAY and move the TAPE/CARD switch to CARD.
Image files or folders do not appear in ZoomBrowser EX.
Images or folders shown in ZoomBrowser EX and the actual file contents
may be different when an image file has been moved or copied using
Windows functions or edited with a separate program.
Click the [View] menu and select [Refresh Current Folder].
Driver Installation
Cannot install the TWAIN Driver/WIA Driver correctly.
Does the system have a built-in USB port and did it come with Windows
98/Windows Me/Windows 2000 preinstalled? (For Windows XP, no driver
is necessary to be installed.)
Camcorder is not correctly connected to the computer.
Read
Connecting the Camcorder to a Computer
(
25) and check the
connection.
Ensure that you are using the correct cable and that its connectors are in good
shape.