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Network Problems

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Before Using the Machine 1 Document and Paper 2 Copying 3 Sending and Receiving 4 Printing and Scanning 5 Network 6 Remote UI 7 System Manager Settings 8 Maintenance 9 Troubleshooting 10 Appendix 11 Network Problems Unable to print from a TCP/IP network. Q Are the machine and cable properly connected? A Check that the machine is connected to the network using the proper cable, then restart the machine. (See "Software Settings with Computer," in the Starter Guide.) Q Is the TCP/IP network properly set up? A Make sure the IP addresses are properly set up. If the IP addresses are set using DHCP, BOOTP, or RARP, make sure they are operating. Q Is the computer that is printing properly set up? A Make sure the proper printer driver is installed. (See "Software Settings with Computer," in the Starter Guide.) A Make sure the correct machine is set as the output destination for the computer that is printing in [Printers and Faxes] or Print Manager. Back Previous Next TOP Q Is the name of the file being printed too long? A Rename the file with a shorter name. Normally LPR (or the Microsoft TCP/IP Printer, if you are using Windows 2000/XP/Server 2003/Vista) sends jobs either under the name of the application software used for printing, or the file name. However, a job name longer than 255 bytes cannot be sent to the machine. The printer port name is not displayed in [Print to the following port (s)]. Q Are the machine and cable properly connected? A Check that the machine is connected to the network using the proper cable, then restart the machine. (See "Software Settings with Computer," in the Starter Guide.) Table of Contents Index 10-44

Section	Page
Manuals for the Machine	2
Things You Can Do	3
Table of Contents	6
How to Use This Guide	21
Using the Top Page	21
Using the Chapter Topic List	22
Legal Notices	24
1 Before Using the Machine	25
Machine Components	27
Operation Panel	30
Main Operation Panel	30
Fax Operation Panel	33
LCD (Standby Mode)	34
Copy Mode	34
Fax Mode	34
Scan Mode	34
Toner Cartridge	35
Maintaining the Toner Cartridge	36
Checking the Toner Level	37
Telephone Line Setting	38
Setting the Telephone Line Type	38
Timer Settings	39
Setting the Sleep Mode	39
Setting the Daylight Saving Time	40
2 Document and Paper	42
Document Requirements	43
Scanning Area	44
Loading Documents	45
On the Platen Glass	45
In the ADF	46
Paper Requirements	48
Printable Area	50
Loading Paper	51
Into the Multi-Purpose Tray	51
Setting Paper Size and Type	54
3 Copying	56
Basic Copying Method	57
Scan Settings	58
Image Quality	58
Density	58
Zoom Ratio	59
Advanced Copy Features	61
Collate Copy	61
2 on 1 Combination	62
Two-Sided Copy	63
Printing a Sample Page	65
Canceling Copy Jobs	66
4 Sending and Receiving	67
Basic Sending Method	70
Scan Settings	71
Image Quality	71
Density	71
Storing/Editing Address Book	72
Storing/Editing One-Touch Speed Dialing Keys/Coded Speed Dialing Codes	73
Storing/Editing Recipients for Group Dialing	75
Specifying Recipients	78
Using One-Touch Speed Dialing Keys	78
Using Coded Speed Dialing Codes	79
Group Dialing	80
Using Address Book Key	80
Manual Sending	82
Advanced Sending Features	83
Broadcasting	83
PC Faxing	84
Fax Dialing Features	85
Switching Temporarily to Tone Dialing	85
Redialing	86
Checking Dialing Line	87
Dialing an Overseas Number (With Pauses)	88
Basic Receiving Method	89
Receiving Features	90
FAX/TEL: Optional Settings	90
DRPD: Optional Settings	91
Manual Reception	91
Memory Reception	92
Memory Lock Reception	92
Remote Reception	94
Selecting the Receive Mode for Printing	95
Reception Restriction	96
Printing Received Documents	96
Canceling TX/RX Jobs	98
Checking and Deleting Jobs	99
Checking Transmission/Reception Results	99
Checking and Deleting Sending Documents Stored in Memory	99
5 Printing and Scanning	100
Printing Documents	101
Advanced Printing Features	102
Collate Printing	102
2 on 1 Combination	103
Two-Sided Printing	104
Scanning to a Computer (USB connection only)	105
Canceling Scan Jobs	106
Canceling Scan Jobs to a Computer	106
Checking and Deleting Jobs	107
Checking and Deleting Print Jobs	107
Checking Print and Scan Counts	107
6 Network	108
System Requirements	110
Printing or Sending a Fax from a Computer	110
Basic Network Settings	111
IP Address Setting	111
Interface Settings	113
Communication Environment Setup	114
Setting Up a Computer for Printing/Sending a Fax	117
Settings from the Operation Panel	117
Machine Connection Method (LPD/Raw)	118
Print Server Settings	121
Additional Network Settings	122
TCP/IP Settings	122
Startup Time Settings	124
Checking Network Settings	125
Machine Management	126
Machine Management Using Web Browser (Remote UI)	126
Machine Management Using NetSpot Device Installer	126
7 Remote UI	127
System Requirements	129
Using the Remote UI	130
Starting the Remote UI	130
Displaying Device Status and Information	132
Job Management	133
Managing Print Jobs	133
Viewing the Activity Log	134
Managing the Address Book	135
Customizing System Settings	139
Customizing System Information	139
Import/Export Function	142
Saving the Address Book	142
Loading an Address Book	143
Device Custom Settings	145
8 System Manager Settings	146
Specifying the System Manager Settings	147
Restricting Access to Destinations	148
Confirming Entered Fax Numbers	148
Restricting Redial	149
9 Maintenance	150
Cleaning the Machine	151
Exterior	151
Interior	152
Fuser Roller	156
Scanning area	157
Replacing the Toner Cartridge	160
Redistributing Toner	160
Replacing the Toner Cartridge with a New One	164
Recycling Used Cartridges	169
The Clean Earth Campaign	169
U.S.A. PROGRAM	170
CANADA PROGRAM-CANADA PROGRAMME	172
Transporting the Machine	175
10 Troubleshooting	180
Clearing Jams	182
Document Jams	183
Paper Jams	185
LCD Messages	193
Error Codes	199
If <LOAD CORRECT PAPER> is displayed	201
Re-loading the Paper	201
Changing the Paper Size Setting	201
General Problems	203
Paper Feeding Problems	205
Fax Problems	206
Sending Problems	206
Receiving Problems	210
Copying Problems	216
Printing Problems	219
Telephone Problems	222
Network Problems	223
If a Power Failure Occurs	225
If You Cannot Solve a Problem	226
Customer Support (U.S.A.)	226
Customer Support (Canada)	226
11 Appendix	227
Machine Settings	229
Printing USER DATA LIST	229
Accessing the Setting Menu	229
Setting Menu	231
PAPER SETTINGS	231
VOLUME CONTROL	232
BROADCAST	233
COMMON SETTINGS	233
COPY SETTINGS	234
FAX SETTINGS	235
ADDRESS BOOK SET.	240
PRINTER SETTINGS	241
TIMER SETTINGS	242
ADJUST./CLEANING	243
REPORT SETTINGS	244
SYSTEM SETTINGS	246
Summary of Reports and Lists	251
Printing Reports Automatically	252
TX REPORT	252
RX REPORT	253
ACTIVITY REPORT	254
Printing Reports and Lists Manually	255
Checking Remaining Memory	256
Glossary	257