Canon imageFORMULA DR-C225 DR-C225 / DR-C225W User Manual - Page 106

Common Problems and Solutions Q4 If white lines or streaks appear in scanned images. ###HOME > Chapter 12 Troubleshooting > Common Problems and A4 Clean both sides of the scanner glass, and the rollers. If a sticky Solutions### substance such as glue or correction fluid is found, carefully wipe This section provides recommended solutions to common problems. with just enough pressure to clean the area where the lines appear. If the problem cannot be solved by cleaning, the internal If you have a problem that is not solved by the following, contact your local glass may be scratched. Contact your local authorized Canon authorized Canon dealer. dealer. Q1 The scanner will not turn on. A1 Confirm that the AC adapter is plugged firmly into a power outlet. Q2 The scanner is not recognized. A2 1 Confirm that the scanner is properly connected to the computer with a USB cable. 2 Confirm that the scanner is turned on. See the previous "Problem 1" if the scanner does not turn on. 3 The computer's USB interface may not support the scanner. The scanner cannot be guaranteed to work with all USB interfaces. 4 Confirm that the supplied USB cable is used to connect the scanner to the computer. The scanner cannot be guaranteed to work with all available USB cables. 5 If the scanner is connected to the computer via a USB hub, try removing the hub and connecting directly to the computer. 6 On the DR-C225W, make sure that the Wireless switch on the back of the scanner is turned off. Q5 Pages are missing. A5 Then the scanner driver's [Scanning Side] setting is [Skip blank page], documents with very little black may be unintentionally skipped. Decrease the [Set the likelihood of skipping blank page] value (see "When you want to delete the images of the blank pages in two-sided documents" on p.71), or select another scan mode setting such as [Simplex] or [Duplex]. If pages are skipped due to the document double feeding, see "Problem 7 Documents jam (or double-feed)". Q6 Documents jam (or double-feed). A6 1 If the roller has been installed correctly, clean it if necessary. 2 Proper scanning may not be possible when document pages stick together due to static electricity. Fan the documents before you load them. 3 Set the feed selection lever to the non separation position, and manually feed the scanner one page at a time. Q3 Documents feed askew (scanned images are slanted). A3 1 Align the document guides to fit the documents as closely as possible, and load the documents so that they feed straightly. 2 Enable [Automatically straightens skewed] (or [Deskew]) in the scanner driver settings. 3 If many pages have been scanned since roller cleaning, clean the rollers. If documents still feed askew, roller replacement or other maintenance may be needed. See "Chapter 9 Regular Maintenance" on p.87 for roller replacement procedures. 106