Canon imageFORMULA DR-C225 DR-C225 / DR-C225W User Manual - Page 108

108

Software Troubleshooting

###HOME > Chapter 12 Troubleshooting > Software Troubleshooting###

This section describes troubleshooting problems and solutions for

operating the supplied software (CaptureOnTouch).

If scanning is too slow

1

Close other running programs, if any.

2

Scanning can be slowed down by memory shortage caused by

memory-resident applications such as anti-virus programs. Close

such memory-resident programs if necessary to free up memory

space.

3

When insufficient hard disk space is available, the scanner may be

unable to create the necessary temporary files for scanned data.

Delete unneeded data on the hard disk to free up more space.

4

Scanning is slow if the computer's USB port is not Hi-Speed USB 2.0

compliant.

5

If using a common USB cable that is not Hi-Speed USB 2.0 compliant,

replace the cable with the supplied compliant cable.

6

When the scanner is connected to the computer via a USB hub that is

not Hi-Speed USB 2.0 compliant, remove the hub and connect the

scanner directly to the computer.

If scanned image files cannot be opened in an application

1

Scanned images saved as multi-page TIFF files can be opened only

by programs that support this file format.

2

Images saved as compressed TIFF files (single- as well as multi-

page) can only be opened by programs that support the compressed

format. This can occur with programs that are not compatible with

CaptureOnTouch. In this case, select "None" as the image file

compression format before scanning.

Useful tips

###HOME > Chapter 12 Troubleshooting > Useful tips###

Here are some useful tips for scanning documents.

Where are scanned images saved? Can the save destination

be changed?

Images are saved to the following locations, according to program

settings. All destination locations can be changed to other folders.

CaptureOnTouch

Both Standard Scanning and Scanning Shotcut save the output to the

destination set in the [Select output] panel.

How are the scan settings configured?

CaptureOnTouch

By clicking the Edit button ([

]) in the [Select document] panel, you

can edit the scan settings when the [Select document edit screen]

opens.

How do I save multiple pages in one file, or save one file per

page?

When scanned images are saved in BMP, PNG or JPEG format, each

image is always saved in a separate file.

When scanned images are saved in PDF or TIFF format, you can specify

multi- or single-page files. See also Q7 in "Common Problems and

Solutions" on p.106

Can I copy or back up scanner setting configurations?

CaptureOnTouch

The setting configurations can be backed up and restored using

[Back Up/Restore] on the [Basic settings] tab on the [Environmental

settings] dialog box.

Section	Page
Chapter 1 Introduction	2
About This Manual	2
Features of the Scanner	3
Names and Functions of Parts	5
Regulations	7
Trademarks	8
Chapter 2 Important Safety Instructions	10
Installation Location	10
AC Adapter	11
Moving the Scanner	11
Handling	12
Disposal	13
When sending the scanner for repairs	13
Chapter 3 Installing the Software	14
System requirements	14
Setup Disc Contents	15
Software Installation	17
Chapter 4 Connecting the Scanner	21
Connecting the Scanner to the Computer	21
Turning the Power ON	22
Chapter 5 Placing Documents	24
Documents	24
Switching the Feed and Eject Methods	26
Placing Documents for Standard Feeding	26
Placing Documents for Non Separation Feeding	29
Placing Cards	31
Placing Folded Documents	32
Setting the Long Document Mode	34
Chapter 6 Scanning with CaptureOnTouch	37
What is CaptureOnTouch?	37
Starting and Exiting CaptureOnTouch	39
Screen Descriptions	41
Standard Scanning	41
Scanning Shortcut	44
Scanning with Start Button	48
Operations for the scanned image edit window	49
Select document settings	52
Setting the output	54
Scanning Shortcut setting	55
About file formats	55
Environmental Settings	57
Chapter 7 Setting the Scanner Driver	61
Configuration and Functions of the Scanner Driver	61
Setting Basic Scanning Conditions	64
Function Restrictions Depending on Mode Setting	67
Chapter 8 Special Scanning	69
To scan unregistered size documents	69
When you want to specify the scan area	70
When you want to delete the images of the blank pages in two-sided documents	71
When you do not want to scan colored lines and text	72
When you want to enhance the color red	73
When you want to enhance contours in images	74
When you want to make lines or characters in the scanned images thicker	75
When you want to enhance text that is difficult to read because of factors such as the background of the scanned document	76
When you want to detect multiple pages fed at the same time	77
When you want to scan a document placed upside-down	78
When you want to match the orientation of images to the text when scanning a mixture of pages with different text orientations	79
When you want to rotate the images of a document placed horizontally to correct the orientation	80
When you want to set the scanner conditions automatically	81
When you want to use batch separation for scanning	82
When you want to use multistream settings for scanning	83
When you want to save a scanner driver setting	85
Scan Panel	86
Chapter 9 Regular Maintenance	87
Cleaning the Scanner	87
Cleaning the Scanning Glass and the Rollers	88
Adjusting the Reduction Ratio	91
Chapter 10 Replacing Consumable Parts	94
When to replace the consumable parts	94
Opening and Closing the Front Unit	95
Replacing the Feed Roller	96
Replacing the Retard Roller	97
Resetting the Counters	98
Auto Power Off Setting	100
Chapter 11 Uninstalling the Software	102
Uninstallation	102
Chapter 12 Troubleshooting	103
Clearing a Paper Jam	103
Common Problems and Solutions	106
Software Troubleshooting	108
Useful tips	108
Chapter 13 Appendix	111
Specifications	111
Replacement parts	113
Option	113
About the Flatbed Scanner Unit 101/201	113
External Dimensions	114

Canon imageFORMULA DR-C225 DR-C225 / DR-C225W User Manual - Page 108

Software Troubleshooting, Useful tips, If scanning is too slow

Page 108 highlights