Canon imageFORMULA R50 User Manual - Page 98

settings con d in the scanner driver., Documents jam or double-feed.

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Problem 8 Documents feed askew (scanned images are slanted). Solutions (1) Align the document guides to fit the documents as closely as possible, and load the documents so that they feed straightly. (2) Open the document feed extension support and place the document. (3) Enable [Automatically straightens skewed] in the scanner driver settings. (4) If many pages have been scanned since roller cleaning, clean the rollers. If documents still feed askew, roller replacement or other maintenance may be needed. See "Maintenance" on p. 87 for roller replacement procedures. Problem 9 Documents are not scanned according to the settings configured in the scanner driver. Solutions When you scan using [Select document] panel registered with CaptureOnTouch, the CaptureOnTouch settings have priority over the scanner driver settings. Edit settings in the [Select document] panel, or create a new [Select document] panel using the desired scanning conditions. Problem 10 If white lines or streaks appear in scanned images. Solutions Clean both sides of the scanner glass, and the rollers. If a sticky substance such as glue or correction fluid is found, carefully wipe with just enough pressure to clean the area where the lines appear. If the problem cannot be solved by cleaning, the internal glass may be scratched. Contact your local authorized Canon dealer. Problem 11 Pages are missing. Solutions When the scanner driver's [Scanning Side] setting is [Skip Blank Page], documents with very little black may be unintentionally skipped. Decrease the Set the likelihood of skipping blank page value ("When you want to delete the images of the blank pages in twosided documents" on p. 59) or set the [Scanning Side] to another mode, such as simplex or duplex. If pages are skipped due to the document double feeding, see "Problem 12 Documents jam (or doublefeed)." Problem 12 Documents jam (or double-feed). Solutions (1) If the roller has been installed correctly, clean it if necessary. (2) Proper scanning may not be possible when document pages stick together due to static electricity. Fan the documents before you load them. (3) Manually feed the scanner one page at a time. Problem 13 Multiple pages of scanned images cannot be saved to a single file. Solutions Depending on the file format, multiple scanned image pages cannot be saved as a single file with CaptureOnTouch. File type BMP, JPEG PPTX TIFF, PDF Processing for multiple pages Scanned images are always saved one page per file. Multi-page images are always saved to a single file. You can save multiple pages to a single file by clicking and selecting [Save all pages as one file] in the displayed dialog box. 98

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98
Problem 8
Documents feed askew (scanned images are
slanted).
Solutions
(1)
Align the document guides to fit the documents as
closely as possible, and load the documents so that
they feed straightly.
(2)
Open the document feed extension support and
place the document.
(3)
Enable [Automatically straightens skewed] in the
scanner driver settings.
(4)
If many pages have been scanned since roller
cleaning, clean the rollers. If documents still feed
askew, roller replacement or other maintenance
may be needed.
See “Maintenance” on p. 87
for
roller replacement procedures.
Problem 9
Documents are not scanned according to the
settings configured in the scanner driver.
Solutions
When you scan using [Select document] panel
registered with CaptureOnTouch, the CaptureOnTouch
settings have priority over the scanner driver settings.
Edit settings in the [Select document] panel, or create a
new [Select document] panel using the desired
scanning conditions.
Problem 10
If white lines or streaks appear in scanned images.
Solutions
Clean both sides of the scanner glass, and the rollers.
If a sticky substance such as glue or correction fluid is
found, carefully wipe with just enough pressure to clean
the area where the lines appear. If the problem cannot
be solved by cleaning, the internal glass may be
scratched. Contact your local authorized Canon dealer.
Problem 11
Pages are missing.
Solutions
When the scanner driver’s [Scanning Side] setting is
[Skip Blank Page], documents with very little black may
be unintentionally skipped. Decrease the Set the
likelihood of skipping blank page value (
“When you
want to delete the images of the blank pages in two-
sided documents” on p. 59
) or set the [Scanning Side]
to another mode, such as simplex or duplex.
If pages are skipped due to the document double
feeding, see "Problem 12 Documents jam (or double-
feed)."
Problem 12
Documents jam (or double-feed).
Solutions
(1)
If the roller has been installed correctly, clean it if
necessary.
(2)
Proper scanning may not be possible when
document pages stick together due to static
electricity. Fan the documents before you load
them.
(3)
Manually feed the scanner one page at a time.
Problem 13
Multiple pages of scanned images cannot be saved
to a single file.
Solutions
Depending on the file format, multiple scanned image
pages cannot be saved as a single file with
CaptureOnTouch.
File type
Processing for multiple pages
BMP, JPEG
Scanned images are always saved one
page per file.
PPTX
Multi-page images are always saved to a
single file.
TIFF, PDF
You can save multiple pages to a single
file by clicking
and selecting [Save all
pages as one file] in the displayed dialog
box.