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Canon imagePROGRAF iPF6350 iPF6350 User Manual ver.1.20 - Page 1048

Cannot print over a network, Cannot connect the printer to the network

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Troubleshooting > Cannot print over a network > Cannot print over a network Cannot connect the printer to the network ...1030 Cannot print over a TCP/IP network ...1030 Cannot print over a NetWare network ...1031 Cannot print over AppleTalk or Bonjour networks 1031 12 1030 Cannot connect the printer to the network Cause The Ethernet cable is not connected correctly to the printer's Ethernet port. Corrective Action 1. Make sure the printer is connected to the network with the correct Ethernet cable, and then turn the printer on. For instructions on connecting the cable, refer to the Setup Guide. 2. Make sure the Link indicator is lit. The top and bottom indicators are lit if the printer is connected via 1000Base-T. The bottom indicator is green if the printer is connected via 100BASE-TX, and the top indicator is orange if connected via 10BASE-T. If the Link indicator is not lit, check the following points. • Make sure the hub is on. • Make sure the end of the Ethernet cable is connected correctly. Insert the Ethernet cable until it clicks and locks in place. • Make sure there is no problem with the Ethernet cable. If there is any problem, replace the Ethernet cable. • Check the communication mode with the hub. Although the printer normally detects the hub communication mode and transmission rate automatically (in auto negotiation mode), sometimes the hub settings cannot be detected. In this case, configure the connection method manually, specifying the communication mode in use. (See "Configuring the Communication Mode Manually.") →P.941 Cannot print over a TCP/IP network Cause The printer's IP address is not configured correctly. The printer's TCP/IP network settings are not configured correctly. The computer you are trying to print from is not configured correctly. Corrective Action Make sure the printer's IP address is configured correctly. (See "Configuring the IP Address Using imagePROGRAF Device Setup Utility.") →P.436 (See "Configuring the IP Address Using the Printer Control Panel.") →P.933 Make sure the printer's TCP/IP network settings are configured correctly. (See "Configuring the Printer's TCP/IP Network Settings.") →P.937 Make sure the computer's TCP/IP network settings are configured correctly. (See "Configuring the Printer Driver Destination .") →P.944 (See "Configuring the Destination in TCP/IP Networks .") →P.958 Cannot connect the printer to the network iPF6350

Section	Page
Cover	1
Note	2
Contents	3
Basic Printing Workflow	19
Printing procedure	20
Printing Options Using Rolls and Sheets	20
Loading and Printing on Rolls	21
Loading and Printing on Sheets	24
Printing in Windows	26
Printing from Mac OS X	27
Canceling print jobs	29
Canceling Print Jobs from the Control Panel	29
Canceling Print Jobs from Windows	30
Canceling Print Jobs from Mac OS X	31
Pausing Printing	34
Pausing Printing	34
Working With Various Print Jobs	35
Printing Photos and Images	36
Printing Photos and Images	36
Printing Photos and Images (Windows)	37
Printing Photos and Images (Mac OS X)	39
Printing from Photoshop	43
Printing Adobe RGB Images (Windows)	44
Printing Adobe RGB Images (Mac OS X)	48
Printing Office Documents	53
Printing Office Documents	53
Printing Office Documents (Windows)	54
Printing Office Documents (Mac OS X)	55
Enhanced Printing Options	59
Adjusting Images	60
Adjusting the Color in the Printer Driver	60
Fine-Tuning Colors of Photos and Images (Windows)	63
Fine-Tuning Colors of Photos and Images (Mac OS X)	66
Giving Priority to Particular Graphic Elements and Colors for Printing	69
Choosing the Document Type and Printing Conditions (Windows)	72
Choosing the Document Type and Printing Conditions (Mac OS X)	75
Choosing Paper for Printing	78
Choosing a Paper for Printing	78
Specifying Paper in the Printer Driver	78
Printing enlargements or reductions	79
Resizing Originals to Match the Paper Size	79
Resizing Originals to Match the Paper Size (Windows)	79
Resizing Originals to Match the Paper Size (Mac OS X)	81
Resizing Originals to Fit the Roll Width	85
Resizing Originals to Fit the Roll Width (Windows)	85
Resizing Originals to Fit the Roll Width (Mac OS X)	88
Resizing Originals by Entering a Scaling Value	91
Resizing Originals by Entering a Scaling Value (Windows)	92
Resizing Originals by Entering a Scaling Value (Mac OS X)	94
Printing at full size	99
Printing on Oversized Paper	99
Printing at Full Size (Windows)	100
Printing at Full Size (Mac OS X)	101
Borderless Printing at Actual Size	105
Borderless Printing at Actual Size (Windows)	106
Borderless Printing at Actual Size (Mac OS X)	109
Borderless Printing	113
Borderless Printing on Paper of Equivalent Size	113
Borderless Printing by Resizing Originals to Match the Paper Size (Windows)	114
Borderless Printing by Resizing Originals to Match the Paper Size (Mac OS X)	116
Borderless Printing by Resizing Originals to Fit the Roll Width	120
Borderless Printing by Resizing Originals to Fit the Roll Width (Windows)	121
Borderless Printing by Resizing Originals to Fit the Roll Width (Mac OS X)	123
Printing banners or at other non-standard sizes	128
Printing Vertical or Horizontal Banners (Large-Format Printing)	128
Printing Vertical or Horizontal Banners (Large-Format Printing; Windows)	129
Printing Vertical or Horizontal Banners (Large-Format Printing; Mac OS X)	133
Printing on Non-Standard Paper Sizes	137
Printing on Non-Standard Paper Sizes (Windows)	137
Printing on Non-Standard Paper Sizes (Mac OS X)	142
Tiling and multiple pages per sheet	146
Printing Multiple Originals Next to Each Other	146
Printing Multiple Originals Next to Each Other (Windows)	147
Printing Multiple Originals Next to Each Other (Mac OS X)	149
Printing Multiple Pages Continuously	151
Printing Multiple Pages Continuously (Windows)	152
Printing Multiple Pages Continuously (Mac OS X)	154
Printing Multiple Pages Per Sheet	156
Printing Multiple Pages Per Sheet (Windows)	156
Printing Multiple Pages Per Sheet (Mac OS X)	159
Printing Posters in Sections	163
Printing Large Posters (Windows)	164
Centering originals	167
Printing Originals Centered on Rolls	167
Printing Originals Centered on Rolls (Windows)	167
Printing Originals Centered on Rolls (Mac OS X)	169
Printing Originals Centered on Sheets	173
Printing Originals Centered on Sheets (Windows)	173
Printing Originals Centered on Sheets (Mac OS X)	176
Conserving roll paper	179
Conserving Roll Paper by Rotating Originals 90 Degrees	179
Conserving Roll Paper by Rotating Originals 90 Degrees (Windows)	179
Conserving Roll Paper by Rotating Originals 90 Degrees (Mac OS X)	181
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins	185
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Windows)	185
Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Mac OS X)	188
Using PosterArtist to Compose Originals	193
Using PosterArtist to Compose Originals	193
Checking Images Before Printing	196
Checking the Layout in a Preview Before Printing	196
Other useful settings	198
Printing With Watermarks	198
Printing with Watermarks— COPY, FILE COPY, and so on (Windows)	199
Making the Original Orientation Match the Paper Orientation	202
Making the Original Orientation Match the Paper Orientation (Windows)	202
Making the Original Orientation Match the Paper Orientation (Mac OS X)	204
Using Favorites	208
Cutting Roll Paper After Printing	208
Cutting Roll Paper After Printing (Windows)	208
Cutting Roll Paper After Printing (Mac OS X)	210
Windows Software	213
Printer Driver	214
Printer Driver Settings	214
Specifying Paper in the Printer Driver	216
Confirming Print Settings	218
Checking the Layout in a Preview Before Printing	219
Using Favorites	221
Accessing the Printer Driver Dialog Box from Applications	223
Accessing the Printer Driver Dialog Box from the Operating System Menu	225
Main Sheet	227
Paper Information on Printer Dialog Box	231
Paper Detailed Settings Dialog Box	231
View Settings Dialog Box for the Printing Application	233
Color Adjustment Sheet: Color	233
Object Adjustment dialog box: Color	235
Matching Sheet	236
Ambient Light Adjust dialog box	238
Light Source Check Tool	240
Color Adjustment Sheet: Monochrome	241
Object Adjustment dialog box: Monochrome	242
Gray Adjustment Sheet	243
Page Setup Sheet	245
Output Method dialog box	248
Paper Size Options Dialog Box	249
Layout Sheet	250
Page Options Dialog Box	252
Special Settings Dialog Box	253
Favorites Sheet	254
Utility Sheet	256
Support Sheet	257
Settings Summaries Dialog Box	258
Device Settings Sheet	259
Preview	260
The Features of Preview	260
Operating Environment	260
Starting Preview	260
Preview Main Window	262
Dialog Area	265
Enlarge/Reduce the screen display	266
Moving a Page	266
Using the ruler	267
Priority setting for rotating 90 degrees	267
Printing with Selecting the Layout	269
Print on the Center	271
Not Print Spaces at the Top/Bottom	272
Free Layout	273
The Features of Free Layout	273
Operating Environment	274
Starting Free Layout	274
Free Layout Main Window	276
Detailed Settings	278
Preferences Dialog Box	279
Page Options Dialog Box	280
Zoom Dialog Box	281
Format Dialog Box	282
Laying out a Multiple-File Document on One Page	284
Laying out a Document Created with Multiple Application Programs on One Page	287
Selecting an Object	290
Changing the Object Size	291
Moving an Object	291
Rotating an Object	292
Laying out Objects Automatically	293
Aligning Objects	293
Changing the Object Overlapping Order	295
Pasting a Copied or Cut Object	297
Folded Duplex Window	298
Finished Size Settings Dialog Box	299
Binding Settings Dialog Box	300
Prints using Folded Duplex	301
Color imageRUNNER Enlargement Copy	303
The Features of Color imageRUNNER Enlargement Copy	303
Operating Environment	303
Starting Color imageRUNNER Enlargement Copy	303
Color imageRUNNER Enlargement Copy Dialog Box	305
Hot Folder	306
Creating a New Hot Folder	307
Specifying an Existing Shared Folder as a Hot Folder	311
Setting the Print Parameters	314
Printing Enlargements of Scanned Originals from a Color imageRUNNER	315
Print Plug-In for Photoshop/Digital Photo Professional	318
The Features of Print Plug-In	319
Operating Environment	319
Installation Procedures	320
Uninstall Procedures	322
Starting from Photoshop	323
Starting from Digital Photo Professional	324
Print Plug-In Main Window	325
Preview Area	328
Main Sheet	329
Page Setup Sheet	333
Color Settings Sheet	336
Print History Sheet	337
Support Sheet	339
Paper Detailed Settings Dialog Box	340
Set Configuration Dialog Box	342
ICC Conversion Options dialog box	343
Roll Paper Options Dialog Box	344
Size Options Dialog Box	345
Curves Dialog Box	346
Print History Details Dialog Box	347
Utilize Three Types of Previews	348
Check Image with Print Area Layout	349
Check the original image with Image	350
Check Image with Roll Paper Preview	351
Print with a Desired Picture Quality	351
Adjust the Colors and Print	352
Adjust the Colors while Checking the Preview (for Color)	353
Adjust the Colors while Checking the Preview (for Monochrome)	354
Adjust the Colors by Color Matching	358
Print High-Quality Adobe RGB16bit Images	359
Prints monochrome photographs with high quality	361
Using Adobe CMM	361
Perform Black Point Compensation	363
Perform Printing Press Simulation Print	364
Enlarge/Reduce and Print	365
Enlarge/Reduce and Print Matching Output Media Size	365
Enlarge/Reduce and Print Matching Width of Roll Paper	367
Specify Scaling, Enlarge/Reduce and Print	368
Print with No Borders	369
Customize Media Settings	370
Utilize Print History	370
Confirm Print History Details	371
Apply Print History to an Image	372
Store Print History to Print Preferences	373
Delete Print History	375
Export Print History from Print Preferences	378
Import Print History to Print Preferences	379
Delete Print History from Print Preferences	381
Set Information to Print with Image	383
Print Plug-In for Office	385
Print Plug-In for Office features	385
Operating Environment	386
Steps to install	386
Steps to uninstall	390
When Print Plug-In for Office is not displayed	391
To start from Microsoft Word	394
Print Matching Roll Width (Word)	397
Borderless Printing (Word)	399
Multi-Page Printing (Word)	402
Register the settings(Word)	405
Print Using Registered Settings (Word)	406
Portrait Orientation / Landscape Orientation (Word)	408
To start from Microsoft PowerPoint	410
Print Matching Roll Width (PowerPoint)	412
Borderless Printing (PowerPoint)	415
Multi-Page Printing (PowerPoint)	417
Register the settings(PowerPoint)	420
Print Using Registered Settings (PowerPoint)	421
Portrait Orientation / Landscape Orientation (PowerPoint)	423
To start from Microsoft Excel	426
Print Entire Sheet (Excel)	428
Print Selected Area (Excel)	431
Configuring Binding (Excel)	434
Configuring Special Settings	436
Status Monitor	437
The Features of imagePROGRAF Status Monitor	437
Job Management Using imagePROGRAF Status Monitor	438
Accounting	440
Accounting Manager	440
Launching the Accounting Manager	441
Accounting Manager Main Window	441
Accounting Manager Basic Procedures	444
Configuring Unit Costs in Accounting Manager	444
Setting the Unit Cost for Ink	445
Setting the Unit Cost for Paper	446
Setting the Unit Cost for Items Other Than Ink and Paper	447
Configuring Units and Display Settings in Accounting Manager	448
Automatically Acquiring Print Job Logs at Regular Intervals	449
Canceling Regular Print Job Log Acquisition	449
Switching Between Displaying Jobs on Printer and Regularly Acquired Jobs	449
Exporting Print Job Data as a CSV File	450
Showing Job Properties	450
Showing, Saving and Loading Selected Unit Cost Data	451
Showing the Total Amount of Ink and Paper Consumed	451
Digital Photo Front-Access	452
Digital Photo Front-Access	452
Device Setup Utility	453
imagePROGRAF Device Setup Utility	453
Installing imagePROGRAF Device Setup Utility	453
Configuring the IP Address Using imagePROGRAF Device Setup Utility	454
Media Configuration Tool	458
The Features of Media Configuration Tool	458
Operating Environment	459
Installation Procedures	459
Starting the Media Configuration Tool	462
Media Configuration Tool Main Window	463
Editing Media Type Information	464
Adding Media Types	464
Changing Media Names	467
Deleting Media Types You Have Added	469
Switching Media Types Display Show/Hide	471
Changing the Display Order of Media Types	472
Updating Media Types	474
Using Paper Other Than Genuine Paper/Feed Confirmed Paper	476
Compatible Paper	477
Add Custom Paper	478
Delete Custom Paper	487
Edit Custom Paper	488
Export Custom Media Information	489
Import Custom Media Information	490
Warnings	493
Mac OS X Software	495
Printer Driver	496
Printer Driver Settings	496
Specifying Paper in the Printer Driver	498
Confirming Print Settings	500
Checking the Layout in a Preview Before Printing	502
Using Favorites	503
Accessing the Printer Driver Dialog Box from Applications	503
Main Pane	504
Paper Information on Printer Dialog Box	509
Paper Detailed Settings Dialog Box	510
View settings Dialog Box for the Printing Application	511
Matching pane	512
Ambient Light Adjust dialog box	515
Light Source Check Tool	517
Color Settings Pane: Color	518
Object Adjustment dialog box: Color	519
Color Settings Pane: Monochrome	520
Object Adjustment dialog box: Monochrome	521
Gray Adjustment Pane	522
Page Setup Pane	524
Utility Pane	526
Additional Settings Pane	527
Support Pane	528
Preview	529
The Features of Preview	529
Operating Environment	529
Starting Preview	530
Preview Main Window	531
Paper Settings Panel	534
Easy Settings	536
Advanced Settings	537
Output Settings Panel	539
Color Settings Panel	541
Color Adjustment	542
Gray Adjustment	545
Matching	546
Driver Matching Mode	549
ICC Matching Mode	550
ColorSync	551
Preferences Dialog Box	552
Zoom Dialog Box	552
Go to Page Dialog Box	552
Print with No Borders	553
Print on the Center	554
Not Print Spaces at the Top/Bottom	554
Print Page Rotated 90 Degrees	555
Display with Fitting to the Width of the Paper	556
Display with All	557
Display with Actual Size	558
Moving a Page	558
Free Layout	560
The Features of Free Layout	560
Operating Environment	560
Starting Free Layout	561
Free Layout Main Window	562
Paper Settings Panel	565
Easy Settings	567
Advanced Settings	568
Color Settings Panel	570
Color Adjustment	571
Gray Adjustment	574
Matching	575
Driver Matching Mode	578
ICC Matching Mode	579
ColorSync	580
Preferences Dialog Box	581
Page Setup Dialog Box	582
Zoom Dialog Box	583
Format Dialog Box	584
Laying out a Multiple-File Document on One Page	585
Laying out a Document Created with Multiple Application Programs on One Page	585
Selecting an Object	586
Changing the Object Size	586
Moving an Object	587
Rotating an Object	588
Laying out Objects Automatically	589
Aligning Objects	589
Changing the Object Overlapping Order	591
Pasting a Copied or Cut Object	593
Color imageRUNNER Enlargement Copy	594
The Features of Color imageRUNNER Enlargement Copy	594
Operating Environment	594
Starting Color imageRUNNER Enlargement Copy	595
Color imageRUNNER Enlargement Copy Dialog Box	596
Hot Folder	597
Creating a New Hot Folder	598
Editing a Hot Folder (Setting Print Conditions)	600
Deleting a Hot Folder	604
Setting the Print Parameters	604
Paper Settings Panel	605
Easy Settings	607
Advanced Settings	608
Output Settings Panel	610
Color Settings Panel	612
Driver Matching Mode	613
ICC Matching Mode	614
ColorSync	615
Printing Enlargements of Scanned Originals from a Color imageRUNNER	616
Print Plug-In for Photoshop/Digital Photo Professional	619
The Features of Print Plug-In	620
Operating Environment	620
Installation Procedures	621
Uninstall Procedures	623
Starting from Photoshop	625
Starting from Digital Photo Professional	626
Print Plug-In Main Window	627
Preview Area	630
Main Sheet	631
Page Setup Sheet	635
Color Settings Sheet	638
Print History Sheet	639
Support Sheet	641
Paper Detailed Settings Dialog Box	642
Set Configuration Dialog Box	644
ICC Conversion Options dialog box	645
Roll Paper Options Dialog Box	646
Size Options Dialog Box	647
Curves Dialog Box	648
Print History Details Dialog Box	649
Utilize Three Types of Previews	650
Check Image with Print Area Layout	651
Check the original image with Image	652
Check Image with Roll Paper Preview	653
Print with a Desired Picture Quality	653
Adjust the Colors and Print	654
Adjust the Colors while Checking the Preview (for Color)	655
Adjust the Colors while Checking the Preview (for Monochrome)	656
Adjust the Colors by Color Matching	660
Print High-Quality Adobe RGB16bit Images	661
Prints monochrome photographs with high quality	663
Using Adobe CMM	663
Perform Black Point Compensation	665
Perform Printing Press Simulation Print	666
Enlarge/Reduce and Print	667
Enlarge/Reduce and Print Matching Output Media Size	667
Enlarge/Reduce and Print Matching Width of Roll Paper	669
Specify Scaling, Enlarge/Reduce and Print	670
Print with No Borders	671
Customize Media Settings	672
Utilize Print History	672
Confirm Print History Details	673
Apply Print History to an Image	674
Store Print History to Print Preferences	675
Delete Print History	677
Export Print History from Print Preferences	679
Import Print History to Print Preferences	680
Delete Print History from Print Preferences	682
Set Information to Print with Image	684
Printmonitor	686
The Features of imagePROGRAF Printmonitor	686
Job Management Using imagePROGRAF Printmonitor	687
Media Configuration Tool	689
The Features of Media Configuration Tool	689
Operating Environment	690
Procedures for Installing	690
Procedures for Uninstalling	693
Starting the Media Configuration Tool	696
Media Configuration Tool main window	697
Editing Media Type Information	698
Adding Media Types	699
Changing Media Names	702
Deleting Media Types You Have Added	704
Switching Media Types Display Show/Hide	706
Changing the Display Order of Media Types	708
Updating Media Types	710
Using Paper Other Than Genuine Paper/Feed Confirmed Paper	712
Compatible Paper	713
Add Custom Paper	714
Delete Custom Paper	723
Edit Custom Paper	725
Export Custom Media Information	725
Import Custom Media Information	727
Warnings	729
Print Jobs	731
Basic Print Job Operations	732
Using the Printer Hard Disk	732
Saving Print Jobs on the Printer Hard Disk	734
Managing the Job Queue (Deleting or Preempting Other Jobs)	737
Managing Pending Jobs (Printing or Deleting Jobs on Hold)	740
Printing Saved Jobs	743
Deleting Saved Jobs	749
Moving Saved Jobs	753
Advanced Print Job Operations	759
Saving Print Jobs Sent from Sources Other than the Printer Driver	759
Printing Without Saving Jobs in the Common Box	761
Setting Passwords for Personal Boxes	761
Naming Personal Boxes	765
Displaying a List of Saved Jobs	770

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Match case Limit results 1 per page

Cannot print over a network

Cannot connect the printer to the network

.....................................................................................................

1030

Cannot print over a TCP/IP network

..............................................................................................................

1030

Cannot print over a NetWare network

...........................................................................................................

1031

Cannot print over AppleTalk or Bonjour networks

.........................................................................................

1031

Cannot connect the printer to the network

Cause

Corrective Action

The Ethernet cable

is not connected

correctly to the

printer's Ethernet

port.

Make sure the printer is connected to the network with the correct Ethernet cable, and then

turn the printer on. For instructions on connecting the cable, refer to the Setup Guide.

Make sure the Link indicator is lit.

The top and bottom indicators are lit if the printer is connected via 1000Base-T. The bottom

indicator is green if the printer is connected via 100BASE-TX, and the top indicator is orange

if connected via 10BASE-T.

If the Link indicator is not lit, check the following points.

•

Make sure the hub is on.

•

Make sure the end of the Ethernet cable is connected correctly.

Insert the Ethernet cable until it clicks and locks in place.

•

Make sure there is no problem with the Ethernet cable.

If there is any problem, replace the Ethernet cable.

•

Check the communication mode with the hub.

Although the printer normally detects the hub communication mode and transmission rate

automatically (in auto negotiation mode), sometimes the hub settings cannot be detected.

In this case, configure the connection method manually, specifying the communication

mode in use.

(See "

Configuring the Communication Mode Manually

.")

→P.941

Cannot print over a TCP/IP network

Cause

Corrective Action

The printer's IP address is not

configured correctly.

Make sure the printer's IP address is configured correctly.

(See "

Configuring the IP Address Using imagePROGRAF Device Setup Utili-

.")

→P.436

(See "

Configuring the IP Address Using the Printer Control Panel

.")

→P.933

The printer's TCP/IP network set-

tings are not configured correctly.

Make sure the printer's TCP/IP network settings are configured correctly.

(See "

Configuring the Printer's TCP/IP Network Settings

.")

→P.937

The computer you are trying to

print from is not configured cor-

rectly.

Make sure the computer's TCP/IP network settings are configured correctly.

(See "

Configuring the Printer Driver Destination

.")

→P.944

(See "

Configuring the Destination in TCP/IP Networks

.")

→P.958

Troubleshooting

Cannot print over a network

Cannot connect the printer to the network

iPF6350

1030