Canon imagePROGRAF iPF8400 User Guide - Page 970

Paper rubs against the printhead iPF8400 Paper rubs against the printhead Cause The type of paper specified in the printer driver does not match the type loaded in the printer. Corrective Action Load paper of the same type as you have specified in the printer driver. (See "Loading Rolls in the Printer.") →P.539 (See "Loading Sheets in the Printer.") →P.561 Make sure the same type of paper is specified in the printer driver as you have loaded in the printer. 1. Press the Stop button and stop printing. 2. Change the type of paper in the printer driver and try printing again. Paper has been loaded incorrectly, causing it to wrinkle. The Printhead is set too low in the Control Panel menu. You are printing on heavyweight paper or paper that curls or wrinkles easily after absorbing ink. When you have loaded paper, the paper you have loaded does not match the type selected on the Control Panel. Since the leading edge of the paper strongly warps upward or ripples, the leading edge of the paper rubs against the printhead. Reload the paper. (See "Loading Rolls in the Printer.") →P.539 (See "Loading Sheets in the Printer.") →P.561 In the Control Panel menu, set Head Height to Automatic. (See "Troubleshooting Paper Abrasion and Blurry Images.") →P.809 When printing on Canon Heavyweight Coated Paper or other paper-based media, choose a VacuumStrngth setting of Strong or Strongest in the Control Panel menu. If rubbing still occurs, in the Control Panel menu, use a higher Head Height setting. (See "Adjusting the Vacuum Strength.") →P.817 (See "Troubleshooting Paper Abrasion and Blurry Images.") →P.809 When printing on CAD Tracing Paper or other film-based media, choose a VacuumStrngth setting of Standard, Strong, or Strongest in the Control Panel menu. If rubbing still occurs, in the Control Panel menu, use a higher Head Height setting. (See "Adjusting the Vacuum Strength.") →P.817 (See "Troubleshooting Paper Abrasion and Blurry Images.") →P.809 When printing on paper 0.1 mm (0.004 in) thick or less, choose a VacuumStrngth setting of Weakest in the Control Panel menu. If rubbing still occurs, in the Control Panel menu, use a higher Head Height setting. (See "Adjusting the Vacuum Strength.") →P.817 (See "Troubleshooting Paper Abrasion and Blurry Images.") →P.809 Be sure to select the correct type of paper in the Control Panel menu when loading paper. (See "Loading Rolls in the Printer.") →P.539 (See "Loading Sheets in the Printer.") →P.561 Set Cutting Mode to Manual on the Control Panel menu, and select Off for the paper leading edge detection setting. In this case, when keeping track of the amount of roll paper left, set ManageRemainRoll to Off before loading the roll paper and then set ManageRemainRoll to On after loading the roll paper. (See "Specifying the Cutting Method for Rolls.") →P.552 (See "Keeping Track of the Amount of Roll Paper Left.") →P.550 Troubleshooting Problems with the printing quality The edges of the paper are dirty Cause The Platen has become dirty after borderless printing or printing on small paper. The type of paper as specified on the printer does not match the type specified in the printer driver. Corrective Action Open the Top Cover and clean the Platen. (See "Cleaning Inside the Top Cover.") →P.943 Make sure the same type of paper is specified on the printer as in the printer driver. (See "Changing the Type of Paper.") →P.543 Make sure the same paper type is specified in the printer driver as on the printer. 1. Press the Stop button and stop printing. 970 2. Change the type of paper in the printer driver and try printing again. The paper is wrinkled or warped. Straighten out the wrinkles or curls and reload the paper. Do not use paper that has been printed on previously. (See "Loading Rolls in the Printer.") →P.539 User's Guide