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Troubleshooting Cisco CallManager Extension Mobility

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Appendix C Troubleshooting Your Phone Troubleshooting Cisco CallManager Extension Mobility Related Topics • Accessing Network Configuration Data, page C-1 • Troubleshooting Cisco CallManager Extension Mobility, page C-3 • Using the Quality Reporting Tool, page C-4 Troubleshooting Cisco CallManager Extension Mobility Use Table C-1 to troubleshoot error codes and messages displayed on your Cisco IP Phone. Table C-1 Troubleshooting Error Messages Error Code or Message Recommended Action for Users 0, 2, 3, 6, 9, 12, 100, 101 HTTP error Invalid host No services configured When you try to log in to Cisco CallManager Extension Mobility, the phone displays one of these error codes or error messages. Provide your system administrator with the information displayed on the phone. Requesting... Device does not allow logon Device profile unavailable Authentication error After you enter your UserID and PIN, the phone displays "Authentication error." The system does not recognize your User ID or your PIN. Perform these steps: 1. Try to log in again to confirm that you did not make a mistake when you entered your UserID and PIN. 2. If you receive the error message again, contact your system administrator to check that you have the correct UserID and PIN. 78-10182-08 Cisco IP Phone 7960 and 7940 Series User Guide C-3

Section	Page
Contents	5
Preface	11
About this Guide	11
Related Documentation	12
Obtaining Documentation	13
World Wide Web	13
Documentation CD-ROM	13
Ordering Documentation	13
Documentation Feedback	14
Obtaining Technical Assistance	14
Cisco.com	14
Technical Assistance Center	15
Cisco TAC Web Site	15
Cisco TAC Escalation Center	16
Document Conventions	17
Introducing Your Cisco IP Phone	21
Connecting Your Cisco IP Phone	22
Auto-Registering Your Phone Using TAPS	25
A Road Map to Your Cisco IP Phone	26
Using the Feature Buttons	30
Navigating on Your Phone	31
Using the Handset, Headset, and Speakerphone	32
Using the Handset	32
Adjusting the Handset Rest	32
Using the Speakerphone	34
Using the Headset	34
Customizing Your Phone From the User Options Web Pages	35
Logging In to the User Options Web Pages	36
Changing the Default Language for the User Options Web Pages	37
Establishing Cisco IP Phone Services	38
Subscribing to Services	39
How to Change or End Subscriptions	40
Customizing Phone Settings	43
Adjusting the Handset, Speakerphone, and Headset Volume	43
Adjusting the Ringer Volume	44
Personalizing the Ringer Sound	45
Adjusting the Message Waiting Indicator Light	46
Changing the LCD Screen Contrast	47
Changing the Language for the Phone LCD Screen	48
Placing a Call and Other Basic Phone Tasks	51
Making Telephone Calls	51
Placing a Call	52
Answering a Call	54
Ending a Call	54
Muting a Call	55
Putting a Call on Hold	56
Transferring a Call to Another Extension	57
Redialing the Last Number Dialed	58
How to Get Notified When a Busy Line is Available Using Cisco Call Back	58
Storing and Retrieving a Call Using Call Park	59
Answering Calls on Another Extension Using Call Pickup	60
How to Pick Up Calls Within Your Group	61
How to Pick Up Calls Outside of Your Group	61
Using Speed Dial	62
Forwarding Calls to Another Extension	64
Setting Up Call Forwarding on Your Phone	64
Setting Up Call Forwarding When Not at Your Phone	65
Canceling Call Forwarding	66
Making Conference Calls	67
Placing a Conference Call	68
Using Meet-Me Conferences	68
Establishing a Meet-Me Conference	69
Joining a Meet-Me Conference	69
Conferencing by Barging in on Established Conversations	70
Using Voice Mail	71
Viewing and Dialing from the Phone Logs	71
Searching and Dialing from the Phone Directory	73
Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature	75
Logging in to Cisco CallManager Extension Mobility	76
Logging Out of Cisco CallManager Extension Mobility	78
Changing Your Cisco CallManager Extension Mobility PIN	79
Managing Your Contacts	81
Managing Your Personal Address Book	82
Subscribing to Personal Address Book	82
Creating a New Address Book Entry on the Web	84
Searching for or Editing a Personal Address Book Entry on the Web	85
Searching Personal Address Book Entries on Your Phone	86
Editing a Personal Address Book Entry on Your Phone	87
Deleting an Address Book Entry on the Web	88
Dialing a Personal Address Book Entry	89
Using the Cisco IP Phone Address Book Synchronizer	89
Installing the Cisco IP Phone Address Book Synchronizer	89
Configuring the Cisco IP Phone Address Book Synchronizer	91
Using Fast Dials	92
Subscribing to Personal Fast Dials	92
Assigning Fast Dial Codes to Phone Numbers on the Web	93
Removing Personal Fast Dials Entries on the Web	95
Creating a Personal Fast Dials Entry for a Number in Your Personal Address Book on Your Phone	96
Creating a Personal Fast Dial Entry for a Non-Address Book Directory Number on Your Phone	97
Removing a Personal Fast Dials Entry on Your Phone	99
Dialing a Personal Fast Dials Entry	100
Using the Cisco IP Phone 7914 Expansion Module	101
Understanding Expansion Module Features	102
How to Get More Information	103
FAQ	105
How do I access voice mail?	106
How do I set speed dials?	106
How do I list my missed calls?	106
I don’t see a Hold button-how do I put someone on hold?	107
How do I change the contrast on the phone LCD screen?	107
How do I change the settings for my Cisco CallManager Extension Mobility line?	107
How do I forward calls?	108
How do I store numbers of friends and colleagues that I want to call often?	108
I’ve used up all my speed dial lines, can I add more?	109
If I cannot answer a call that I have forwarded to another number, will the call get re-routed to my voice mail system?	109
Can I use call forwarding to send my calls directly to voice mail, without ringing my desk top phone?	110
Why don’t I get a dial tone after dialing an access code?	110
Safety Notices	111
Troubleshooting Your Phone	113
Accessing Network Configuration Data	113
Accessing Status Data	114
Troubleshooting Cisco CallManager Extension Mobility	115
Using the Quality Reporting Tool	116

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C-3

Cisco IP Phone 7960 and 7940 Series User Guide

78-10182-08

Appendix C

Troubleshooting Your Phone

Troubleshooting Cisco CallManager Extension Mobility