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Cisco 7962G User Guide - Page 19

Understanding Line and Call Icons, Line or Call State, Description - phones

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An Overview of Your Phone Understanding Line and Call Icons Your phone displays icons to help you determine the call and line state. Icon Line or Call State Description On-hook line No call activity on this line. Off-hook line You are dialing a number or an outgoing call is ringing. Connected call You are currently connected to the other party. Ringing call An incoming call is ringing on one of your lines. Call on hold You have put the call on hold. See Using Hold and Resume, page 22. Remote call on hold Remote-in-use Reverting call Authenticated call Encrypted call Another phone that shares your line has put a call on hold. See Using Hold and Resume, page 22 Another phone that shares your line has a connected call. See Using a Shared Line, page 38, for details. A holding call is reverting to your phone. See Using Hold and Resume, page 22. See Making and Receiving Secure Calls, page 43. See Making and Receiving Secure Calls, page 43. BLF- monitored line is idle BLF- monitored line is in-use BLF-monitored line is ringing (BLF Pickup) Line in Do Not Disturb (BLF) Idle Intercom line One-way intercom call See Using BLF to Determine a Line State, page 42. See Using BLF to Determine a Line State, page 42. See Using BLF to Determine a Line State, page 42. See Using BLF to Determine a Line State, page 42. The intercom line is not in use. See Placing or Receiving Intercom Calls, page 32. The intercom line is sending or receiving one-way audio. See Placing or Receiving Intercom Calls, page 32. Two-way intercom call The recipient pressed the intercom line to activate two-way audio with the caller. See Placing or Receiving Intercom Calls, page 32. Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

Section	Page
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)	1
Quick Reference	3
Common Phone Tasks	3
Softkey Definitions	3
Phone Screen Icons	4
Button Icons	4
Contents	5
Getting Started	9
Using this Guide	9
Finding Additional Information	10
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials	10
Safety and Performance Information	10
Cisco Product Security Overview	11
Accessibility Features	11
Connecting Your Phone	12
An Overview of Your Phone	15
Understanding Buttons and Hardware	15
Understanding Lines and Calls	18
Understanding Line and Call Icons	19
Understanding Phone Screen Features	20
Cleaning the Phone Screen	20
Understanding Feature Buttons and Menus	21
Accessing the Help System on Your Phone	21
Understanding Feature Availability	22
Understanding SIP vs. SCCP	23
Basic Call Handling	24
Placing a Call-Basic Options	24
Placing a Call-Additional Options	25
Answering a Call	28
Ending a Call	29
Using Hold and Resume	30
Using Mute	31
Switching Between Multiple Calls	31
Switching an In-Progress Call to Another Phone	32
Viewing Multiple Calls	32
Transferring Calls	33
Sending a Call to a Voice Message System	34
Forwarding Calls to Another Number	34
Using Do Not Disturb	35
Making Conference Calls	37
Using Conference Features	37
Using Conference	37
Using Join	38
Using cBarge	39
Using Meet-Me	39
Viewing or Removing Conference Participants	40
Placing or Receiving Intercom Calls	40
Advanced Call Handling	42
Speed Dialing	42
Picking Up a Redirected Call on Your Phone	43
Storing and Retrieving Parked Calls	45
Logging Out of Hunt Groups	46
Using a Shared Line	46
Understanding Shared Lines	46
Using Barge to Add Yourself to a Shared-Line Call	47
Understanding Barge Features	47
Using Barge Features	48
Preventing Others from Viewing or Barging a Shared-Line Call	49
Using BLF to Determine a Line State	50
Making and Receiving Secure Calls	51
Tracing Suspicious Calls	52
Prioritizing Critical Calls	52
Using Cisco Extension Mobility	54
Managing Business Calls Using a Single Phone Number	54
Using a Handset, Headset, and Speakerphone	57
Using a Handset	57
Using a Headset	57
Using a Speakerphone	58
Using AutoAnswer with a Headset or Speakerphone	59
Changing Phone Settings	60
Customizing Rings and Message Indicators	60
Customizing the Phone Screen	61
Using Call Logs and Directories	62
Using Call Logs	62
Directory Dialing	64
Using Corporate Directory on Your Phone	64
Using Personal Directory on Your Phone	65
Accessing Voice Messages	68
Using the User Options Web Pages	69
Accessing Your User Options Web Pages	69
Configuring Features and Services on the Web	70
Using Personal Directory on the Web	70
Using Your Personal Address Book on the Web	70
Configuring Fast Dials on the Web	71
Using the Address Book Synchronization Tool	72
Setting Up Speed Dials on the Web	73
Setting Up Phone Services on the Web	74
Controlling User Settings on the Web	75
Controlling Line Settings on the Web	76
Setting Up Phones and Access Lists for Mobile Connect	78
Using Cisco WebDialer	80
Understanding Additional Configuration Options	82
Troubleshooting Your Phone	84
General Troubleshooting	84
Viewing Phone Administration Data	85
Using the Quality Reporting Tool	85
Cisco One-Year Limited Hardware Warranty Terms	86