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Cisco 7962G User Guide - Page 25

Placing a Call-Additional Options - speed dial

UPC - 882658140341

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Basic Call Handling • If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. • Your phone might be set up for international call logging, which is indicated by a "+" symbol on the call logs, redial, or call directory entries. See your system administrator for more information. Placing a Call-Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. If you want to... Then... For more information, see... Place a call while another call is active (using a different line) 1. Press for the new line. The first Using Hold and Resume, call is automatically placed on hold. page 22 2. Enter a number. Speed dial a number Do one of the following: Speed Dialing, page 34 • Press (a speed-dial button). • Use the Abbreviated Dial feature. • Use the Fast Dial feature. Dial from a corporate directory on the phone 1. Choose > Corporate Directory (exact name can vary). Using Call Logs, page 54 2. Enter a name and press Search. 3. Highlight a listing and go off-hook. Dial from a corporate directory on your personal computer using Cisco WebDialer 1. Open a web browser and go to a WebDialer-enabled corporate directory. 2. Click the number that you want to dial. Using Cisco WebDialer, page 72 Use CallBack to receive notification when a busy or ringing extension is available 1. Press CallBack while listening to the Your system busy tone or ring sound. administrator 2. Hang up. Your phone alerts you when the line is free. 3. Place the call again. See if a line associated with a speed-dial, call record, or directory listing is busy before placing a call to that line Look for Busy Lamp Field indicators. Using BLF to Determine a Line State, page 42 Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)

Section	Page
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)	1
Quick Reference	3
Common Phone Tasks	3
Softkey Definitions	3
Phone Screen Icons	4
Button Icons	4
Contents	5
Getting Started	9
Using this Guide	9
Finding Additional Information	10
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials	10
Safety and Performance Information	10
Cisco Product Security Overview	11
Accessibility Features	11
Connecting Your Phone	12
An Overview of Your Phone	15
Understanding Buttons and Hardware	15
Understanding Lines and Calls	18
Understanding Line and Call Icons	19
Understanding Phone Screen Features	20
Cleaning the Phone Screen	20
Understanding Feature Buttons and Menus	21
Accessing the Help System on Your Phone	21
Understanding Feature Availability	22
Understanding SIP vs. SCCP	23
Basic Call Handling	24
Placing a Call-Basic Options	24
Placing a Call-Additional Options	25
Answering a Call	28
Ending a Call	29
Using Hold and Resume	30
Using Mute	31
Switching Between Multiple Calls	31
Switching an In-Progress Call to Another Phone	32
Viewing Multiple Calls	32
Transferring Calls	33
Sending a Call to a Voice Message System	34
Forwarding Calls to Another Number	34
Using Do Not Disturb	35
Making Conference Calls	37
Using Conference Features	37
Using Conference	37
Using Join	38
Using cBarge	39
Using Meet-Me	39
Viewing or Removing Conference Participants	40
Placing or Receiving Intercom Calls	40
Advanced Call Handling	42
Speed Dialing	42
Picking Up a Redirected Call on Your Phone	43
Storing and Retrieving Parked Calls	45
Logging Out of Hunt Groups	46
Using a Shared Line	46
Understanding Shared Lines	46
Using Barge to Add Yourself to a Shared-Line Call	47
Understanding Barge Features	47
Using Barge Features	48
Preventing Others from Viewing or Barging a Shared-Line Call	49
Using BLF to Determine a Line State	50
Making and Receiving Secure Calls	51
Tracing Suspicious Calls	52
Prioritizing Critical Calls	52
Using Cisco Extension Mobility	54
Managing Business Calls Using a Single Phone Number	54
Using a Handset, Headset, and Speakerphone	57
Using a Handset	57
Using a Headset	57
Using a Speakerphone	58
Using AutoAnswer with a Headset or Speakerphone	59
Changing Phone Settings	60
Customizing Rings and Message Indicators	60
Customizing the Phone Screen	61
Using Call Logs and Directories	62
Using Call Logs	62
Directory Dialing	64
Using Corporate Directory on Your Phone	64
Using Personal Directory on Your Phone	65
Accessing Voice Messages	68
Using the User Options Web Pages	69
Accessing Your User Options Web Pages	69
Configuring Features and Services on the Web	70
Using Personal Directory on the Web	70
Using Your Personal Address Book on the Web	70
Configuring Fast Dials on the Web	71
Using the Address Book Synchronization Tool	72
Setting Up Speed Dials on the Web	73
Setting Up Phone Services on the Web	74
Controlling User Settings on the Web	75
Controlling Line Settings on the Web	76
Setting Up Phones and Access Lists for Mobile Connect	78
Using Cisco WebDialer	80
Understanding Additional Configuration Options	82
Troubleshooting Your Phone	84
General Troubleshooting	84
Viewing Phone Administration Data	85
Using the Quality Reporting Tool	85
Cisco One-Year Limited Hardware Warranty Terms	86