Coby MP815-4G User Manual - Page 39

Troubleshooting - problems

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English Troubleshooting If you have a problem with this device, please read the troubleshooting guide below and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support. Address Coby Electronics Technical Support 56-65 Rust Street Maspeth, NY 11378 Email [email protected] Web www.cobyusa.com Phone 800-727-3592: Mon-Fri, 8:00AM-11:00PM EST Saturday, 9:00AM-5:30PM EST 718-416-3197: Mon-Fri, 8:00AM-5:30PM EST For your safety, never attempt to repair the device yourself. Attempting to do so will invalidate the warranty. Internal components of the device carry a risk of electric shock. The player does not turn on.  Ensure that the player is fully charged. Try charging the player overnight (8 hours).  Reset the player (use a paper clip to gently press the Reset button on the rear of the player) and try again. www.cobyusa.com Page 39

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www.cobyusa.com
Page 39
English
Troubleshooting
If you have a problem with this device, please read the
troubleshooting guide below and check our website at
www.cobyusa.com for Frequently Asked Questions (FAQs)
and firmware updates. If these resources do not resolve
the problem, please contact Technical Support.
Address
Coby Electronics Technical Support
56-65 Rust Street
Maspeth, NY 11378
Email
Web
www.cobyusa.com
Phone
800-727-3592: Mon–Fri, 8:00AM–11:00PM EST
Saturday, 9:00AM–5:30PM EST
718-416-3197:
Mon–Fri, 8:00AM–5:30PM EST
For your safety, never attempt to repair the device
yourself. Attempting to do so will invalidate the
warranty. Internal components of the device carry
a risk of electric shock.
The player does not turn on.
Ensure that the player is fully charged. Try charging
±
the player overnight (² hours).
Reset the player (use a paper clip to gently press the
±
Reset button on the rear of the player) and try again.