Compaq Presario 1200 Presario 1245 Series Maintenance and Service Guide - Page 90

Contacting Compaq Support, Shipping Preparation

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Maintenance & Service Guide Presario 1200 Series Model: 1245 | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack Operations Contacting Compaq Support Obtain the following information before contacting Compaq Reseller Support: q Product name q Product serial number q Purchase date q Conditions under which the problem occurred q Any error messages that have occurred q Hardware configuration q Type of printer connected q Hardware/software being used q Printed result of Computer Checkup (TEST) q Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible Shipping Preparation To ship the computer, complete the following steps: 1. Back up the critical hard drive files. Ensure that backup tapes/diskette are not exposed to electrical or magnetic fields while stored in transit. 2. Turn off the computer and external devices. 3. Disconnect the external devices from their power sources, then from the computer. Ensure that there is no diskette in the diskette drive, no PC IMPORTANT: Cards in the PC slots, and no CD in the CD-ROM drive. 4. Close the display and all exterior doors of the computer. 5. Pack the computer with sufficient packing material to protect it. Use the original packing box or similar packaging. Return to Compaq Diagnostics page or Troubleshooting Index page.

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Maintenance & Service Guide
Presario 1200 Series
Model: 1245
|
Home Page
|
Notice
|
Preface
|
Product Description
|
Troubleshooting
Illustrated Parts Catalog
|
Removal & Replacement Procedures
|
Specifications
Pin Assignments
|
Battery Pack Operations
C
ontacting Compaq Support
Obtain the following information before contacting Compaq Reseller Support:
●
Product name
●
Product serial number
●
Purchase date
●
Conditions under which the problem occurred
●
Any error messages that have occurred
●
Hardware configuration
●
Type of printer connected
●
Hardware/software being used
●
Printed result of Computer Checkup (TEST)
●
Printed copies of
CONFIG.SYS
and
AUTOEXEC.BAT
files, if possible
Shipping Preparation
To ship the computer, complete the following steps:
1.
Back up the critical hard drive files. Ensure that backup tapes/diskette are
not exposed to electrical or magnetic fields while stored in transit.
2.
Turn off the computer and external devices.
3.
Disconnect the external devices from their power sources, then from the
computer.
IMPORTANT:
Ensure that there is no diskette in the diskette drive, no PC
Cards in the PC slots, and no CD in the CD-ROM drive.
4.
Close the display and all exterior doors of the computer.
5.
Pack the computer with sufficient packing material to protect it. Use the
original packing box or similar packaging.
Return to
Compaq Diagnostics
page or
Troubleshooting Index
page.