Compaq Presario 1200 Presario 1245 Series Maintenance and Service Guide - Page 92

Maintenance & Service Guide Presario 1200 Series Models: 1245 | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack Operations Diagnostic Error Codes Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnostic program. These error codes help identify possibly defective subassemblies. The following tables list error codes, a description of the error condition, and the action required to resolve the error condition. IMPORTANT: Retest do not the system after proceed with the completing each step. remaining steps. If the problem has been resolved, For the removal and replacement of a particular subassembly, see Removal and Replacement Procedures. Select error codes by number or type: 101 through 114 200 through 215 300 through 304 401 through 403 600 through 699 1101 1701 through 1736 501 through 516 2402 through 2456 2458 through 2480 3206 8601 through 8602 3301 through 6623 Processor Test Memory Test Keyboard Test Parallel Printer Test Diskette Drive Test Serial Test Hard Drive Test Video Test Audio Test Touch Pad Pointing Device Test CD Test Processor Test Error Codes Error Code Description Recommended Action 101-xx CPU test failed Replace the processor and retest. 102-xx Coprocessor or Weitek Error 1. Run the Configuration and Diagnostics Utilities. 103-xx DMA page registers test failed 104-xx Interrupt controller master test failed 105-xx Port 61 error 106-xx Keyboard controller self-test failed 107-xx CMOS RAM test failed 108-xx CMOS interrupt test failed 109-xx CMOS clock test failed 110-xx Programmable timer load data test failed 113-xx Protected mode test failed 114-01 Speaker test failed 2. Replace the processor board and retest. Replace the system board and retest. 1. Check system configuration. 2. Verify cable connections to speaker. 3. Replace the system board and retest. Memory Test Error Codes 200-xx Memory machine ID test failed 1. Flash the system ROM and retest. 202-xx Memory system ROM checksum failed 2. Replace the system board and retest. 203-xx Write/Read test failed 1. Remove the memory module and retest. 204-xx Address test failed 211-xx Random pattern test failed 214-xx Noise test failed 2. Install a new memory module and retest. 215-xx Random address test failed Return to the top Keyboard Test Error Codes 300-xx Failed ID Test 301-xx Failed Selftest/Interface Test 1. Check the keyboard connection. If disconnected, turn off the computer and connect the keyboard. 302-xx Failed Individual Key Test 2. Replace the keyboard and retest. 304-xx Failed Keyboard Repeat Test 3. Replace the system board and retest. Parallel Printer Test Error Codes 401-xx Printer failed or not connected 1. Connect the printer. 402-xx Failed Port Test 403-xx Printer pattern test failed 2. Check power to the printer. 3. Install the loop-back connector and retest. 4. Check port and IRQ configuration. 5. Replace the system board and retest. Return to the top. Diskette Drive Test 600-xx Diskette ID drive types test failed 601-xx Diskette format failed 602-xx Diskette read test failed 1. Replace the diskette media and retest. 2. Check and/or replace the diskette power and signal cables and retest. 603-xx Diskette write, read, compare test failed 3. Replace the diskette drive and retest. 604-xx Diskette random read test failed 605-xx Diskette ID media failed 4. Replace the system board and retest. 606-xx Diskette speed test failed 609-xx Diskette reset controller test failed 610-xx Diskette change line test failed 697-xx Diskette type error 698-xx Diskette drive speed not within limits Diskette drive/media ID error 1. Replace media. 699-xx 2. Run the Configuration and Diagnostics Utilities. Return to the top. Serial Test Error Codes Serial port test failed 1101- xx 1. Check port configuration. 2. Replace the system board and retest. Hard Drive Test Error Codes 1701- Hard drive format test failed xx 1. Run the Configuration and Diagnostics Utilities and verify drive type. 1702- Hard drive read test failed xx 1703- Hard drive write/read/compare test failed xx 1704- Hard drive random seek test failed xx 1705- Hard drive controller test failed xx 2. Verify that all secondary drives have secondary drive capability. 3. Replace the hard drive and retest. 4. Replace the system board and retest. 1706- Hard drive ready test failed xx 1707- Hard drive recalibration test failed xx 1708- Hard drive format bad track test failed xx 1709- Hard drive reset controller test failed xx 1710- Hard drive park head test failed xx 1715- Hard drive head select test failed xx 1716- Hard drive conditional format test failed xx 1717- Hard drive ECC* test failed xx 1719- Hard drive power mode test failed xx 1724- Network preparation test failed xx 1736- Drive monitoring test failed xx * ECC = Error Correction Code Return to the top. Video Test Error Codes 501-xx Video controller test failed 502-xx Video memory test failed The following apply to error codes 501-xx through 516-xx: 503-xx Video attribute test failed 504-xx Video character set test failed 1. Disconnect external monitor and test with internal LCD display. 505-xx Video 80 × 25 mode 9 × 14 character cell test failed 2. Replace the display assembly and retest. 506-xx Video 80 × 25 mode 8 × 8 character cell test failed 3. Replace the system board and retest. 507-xx Video 40 × 25 mode test failed 508-xx Video 320 failed × 200 mode color set 0 test 509-xx Video 320 failed × 200 mode color set 1 test 510-xx Video 640 × 200 mode test failed 511-xx Video screen memory page test failed 512-xx Video gray scale test failed 514-xx Video white screen test failed 516-xx Video noise pattern test failed 2402- Video memory test failed xx The following steps apply to error codes 2402-xx through 2456-xx: 2403- Video attribute test failed xx 2404- Video character set test failed xx 2405- Video 80 × 25 mode 9 × 14 character cell xx test failed 2406- Video 80 × 25 mode 8 × 8 character cell xx test failed 1. Run the Configuration and Diagnostics Utilities. 2. Replace the display assembly and retest. 3. Replace the system board and retest. 2408- Video 320 × 200 mode color set 0 test xx failed 2409- Video 320 × 200 mode color set 1 test xx failed 2410- Video 640 × 200 mode test failed xx 2411- Video screen memory page test failed xx 2412- Video gray scale test failed xx 2414- Video white screen test failed xx 2416- Video noise pattern test failed xx 2418- ECG/VGC memory test failed xx 2419- ECG/VGC ROM checksum test failed xx 1. Run the Configuration and Diagnostics Utilities. 2421- ECG/VGC 640 × 200 graphics mode test xx failed 2422- ECG/VGC 640 × 350 16 color set test xx failed 2423- ECG/VGC 640 × 350 64 color set test xx failed 2424- ECG/VGC monochrome text mode test xx failed 2. Disconnect external monitor and test with internal LCD display. 3. Replace the display assembly and retest. 4. Replace the system board and retest. 2425- ECG/VGC monochrome graphics mode test xx failed 2431- 640 × 480 graphics test failure xx 2432- 320 × 200 graphics (256 color mode) test xx failure 2448- Advanced VGA Controller test failed xx 2451- 132-column Advanced VGA test failed xx 2456- Advanced VGA 256 Color xx test failed 2458- Advanced VGA BitBLT test xx The following step applies to error codes 2458-xx through 2480-xx: 2468- Advanced VGA DAC test xx Replace the system board and retest. 2477- Advanced VGA data path test xx 2478- Advanced VGA BitBLT test xx 2480- Advanced VGA LineDraw test xx Return to the top. Audio Test Error Codes 3206- Audio System Internal Error xx Replace the system board and retest. TouchPad/Pointing Device Interface Test Error Codes 8601- Mouse test failed xx 8602- Interface test failed xx 1. Replace the TouchPad and retest. 2. Replace the system board and retest. CD Drive Test Error Codes 3301- CD drive read test failed xx 3305- CD drive seek test failed xx 6600- ID test failed xx 6605- Read test failed xx 6608- Controller test failed xx 6623- Random read test failed xx 1. Replace the CD and retest. 2. Verify that the speakers are connected. 3. Verify that drivers are loaded and properly installed. 4. Replace the CD drive and retest. 5. Replace the system board and retest. Return to the top. or return to the Troubleshooting index page.