D-Link DIR-880L User Manual - Page 162

Troubleshooting

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Section 6 - Troubleshooting Troubleshooting This section provides solutions to problems that may occur during the installation and operation of the DIR-880L. 1. Why can't I access the web-based configuration utility? When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website, nor do you have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to connect to the web-based utility. • Make sure you have an updated Java-enabled web browser. We recommend the following: - Explorer® 11 or higher - Firefox® v28 or higher - Chrome™ v33 or higher - Safari® v7 or higher • Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a different cable or connecting to a different port on the device. If the computer is turned off, the link light may not be on. • Disable any Internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate, and Norton Personal Firewall may block access to the configuration pages. Check the help files included with your firewall software for more information on disabling or configuring it. • Configure your Internet settings: • Go to Start > Settings > Control Panel. Double-click the Internet Options Icon. From the Security tab, click the button to restore the settings to their defaults. • Click the Connection tab and set the dial-up option to Never Dial a Connection. Click the LAN Settings button. Make sure nothing is checked. Click OK. • Go to the Advanced tab and click the button to restore these settings to their defaults. Click OK three times. • Close your web browser (if open) and open it. D-Link DIR-880L User Manual 158

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158
D-Link DIR-880L User Manual
Section 6 - Troubleshooting
Troubleshooting
This section provides solutions to problems that may occur during the installation and operation of the DIR-880L.
1. Why can’t I access the web-based configuration utility?
When entering the IP address of the D-Link router (
192.168.0.1
for example), you are not connecting to a website, nor do you
have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must
be on the same IP subnet to connect to the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
- Explorer® 11 or higher
- Firefox® v28 or higher
- Chrome™ v33 or higher
- Safari® v7 or higher
• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a
different cable or connecting to a different port on the device. If the computer is turned off, the link light may not be on.
• Disable any Internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate,
and Norton Personal Firewall may block access to the configuration pages. Check the help files included with your firewall
software for more information on disabling or configuring it.
• Configure your Internet settings:
• Go to
Start
>
Settings
>
Control Panel
. Double-click the
Internet Options
Icon. From the
Security
tab, click
the button to restore the settings to their defaults.
• Click the
Connection
tab and set the dial-up option to Never Dial a Connection. Click the LAN Settings button.
Make sure nothing is checked. Click
OK
.
• Go to the
Advanced
tab and click the button to restore these settings to their defaults. Click
OK
three times.
• Close your web browser (if open) and open it.