D-Link DWL-1000AP Product Manual - Page 33

Troubleshooting (continued) 4. What variables may cause my wireless products to lose reception? D-Link products let you access your network from virtually anywhere you want. However, the positioning of the products within your environment will affect the wireless range. Please refer to Installation Considerations in the Wireless Basics section of this manual for further information about the most advantageous placement of your D-Link wireless products. 5. Why does my wireless connection keep dropping? Antenna Orientation- Try different antenna orientations for the DWL1000AP+. Try to keep the antenna at least 6 inches away from the wall or other objects. If you are using 2.4GHz cordless phones, X-10 equipment or other home security systems, ceiling fans, and lights, your wireless connection will degrade dramatically or drop altogether. Try changing the Channel on your Router, Access Point and Wireless adapter to a different Channel to avoid interference. Keep your product away (at least 3-6 feet) from electrical devices that generate RF noise, like microwaves, Monitors, electric motors, etc. 6. Why can't I get a wireless connection? If you have enabled Encryption on the DWL-1000AP+, you must also enable encryption on all wireless devices in the network in order to establish a wireless connection. The Encryption settings are: 64, 128, or 256 bit. Make sure that the encryption bit level is the same on the DWL-1000AP+ and all the devices on the network. Make sure that the SSID on the Router, the DWL-1000AP+ and all the devices on the network are exactly the same. If they are not, wireless connection will not be established. Check that the correct EAP type for 802.1x authentication is selected for the wireless client. If using certification, check that the correct certification is properly installed. 33