Dacor MRES30S Use & Care Manuals - Page 19

Service and Warranty Getting Help Before you request service, please review the Before You Call for Service section on page 15. If you have performed the checks in the Problem Solution Guide and the problem has not been remedied, please contact us at one of the numbers below. Prior to requesting service, it is helpful to be familiar with the warranty terms and conditions listed in the Warranty section on this page. For warranty repairs, call: Dacor Distinctive Service: Phone: (877) 337-3226 (U.S.A. and Canada) Business Hours: 6:00 a.m. - 4:00 p.m. Pacific Time For non-warranty repairs, call: Dacor Customer Service: Phone: (800) 793-0093 (U.S.A. and Canada) Business Hours: 6:00 a.m. - 5:00 p.m. Pacific Time Contact us through our web site at: www.Dacor.com At Dacor, we believe that our quality of service equals that of our product. Should your experience with our service network or product be different, please contact our Customer Service Team and share your encounter with us. We will do our utmost to resolve the situation for you and deliver on our Dacor promise. If you need anything clarified, just let us know. Warranty What Is Covered CERTIFICATE OF WARRANTIES DACOR Millennia™ ranges WITHIN THE FIFTY STATES OF THE U.S.A., THE DISTRICT OF COLUMBIA AND CANADA*: FULL ONE-YEAR WARRANTY If your DACOR product fails to function within one year of the original date of purchase, due to a defect in material or workmanship, DACOR will remedy the defect without charge to you or subsequent users. The owner must provide proof of purchase upon request, and have the appliance accessible for service. * Warranty is null and void if non-CUL approved product is transported from the U.S. OUTSIDE THE FIFTY STATES OF THE U.S.A., THE DISTRICT OF COLUMBIA AND CANADA: LIMITED FIRST YEAR WARRANTY If your DACOR product fails to function within one year of the original date of purchase, due to a defect in material or workmanship, DACOR will furnish a new part, F.O.B. factory, to replace the defective part. All delivery, installation, and labor costs are the responsibility of the purchaser. The owner must provide proof of purchase upon request, and have the appliance accessible for service. What Is Not Covered • Failure of the product caused by faulty installation, improper usage, or neglect of required maintenance. • Service calls to educate the customer in the proper use and care of the product. • Failure of the product when used for commercial, business, rental or any application other than for residential consumer use. • Replacement of house fuses or fuse boxes, or resetting of circuit breakers. • Damage to the product caused by accident, fire, flood or other acts of God. • Breakage, discoloration or damage to glass, metal surfaces, plastic components, trim, paint, or other cosmetic finish, caused by improper usage or care, abuse, or neglect. THE REMEDIES PROVIDED FOR IN THE ABOVE EXPRESSED WARRANTIES ARE THE SOLE AND EXCLUSIVE REMEDIES. THEREFORE, NO OTHER EXPRESSED WARRANTIES ARE MADE, AND OUTSIDE THE FIFTY STATES OF THE UNITED STATES, THE DISTRICT OF COLUMBIA AND CANADA, ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE, ARE LIMITED IN DURATION TO ONE YEAR FROM THE DATE OF ORIGINAL PURCHASE. IN NO EVENT SHALL DACOR® BE LIABLE FOR INCIDENTAL EXPENSE OR CONSEQUENTIAL DAMAGES. NO WARRANTIES, EXPRESSED OR IMPLIED, ARE MADE TO ANY BUYER FOR RESALE. Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of inconsequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. 17