Dell 2135cn Color Laser Printer User Guide - Page 140

Troubleshooting Guide

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Back to Contents Page Troubleshooting Guide Basic Printer Problems Display Problems Printing Problems Print Quality Problems Abnormal Noise Jam/Alignment Problems Copy Problem Fax Problems Scanning Problems Option Problem Scanner Driver/Printer Utility Problems Other Problems Contacting Service Basic Printer Problems Some printer problems can be easily resolved. If a problem occurs with your printer, check each of the following: l The power cable is plugged into the printer and a properly grounded electrical outlet. l The printer's power is on. l The electrical outlet is not turned off at any switch or breaker. l Other electrical equipment plugged into the outlet are working. l Optional memory is properly installed. If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often fixes the problem. Display Problems Problem After the printer is turned on, the display on the operator panel is blank, keeps showing Please wait..., or the back light is not lit. Action l Turn off the printer, wait for 10 seconds, and turn on the printer. l Self Test Message appears on the operator panel. When the test is completed, >Copy Scan Fax is displayed. Menu settings changed from the operator panel have no effect. Settings in the software program, the printer driver, or the printer utilities are overriding the settings made on the operator panel. Printing Problems Problem Job did not print or incorrect characters printed. Action Ensure that the top menu appears on the operator panel before you send a job to print. Press to return to the top menu. Ensure that the print media is loaded in the printer. Press to return to >Copy Scan Fax. Verify that the printer is using the correct page description language (PDL). Verify that you are using the correct printer driver. Ensure that the correct Ethernet or USB cable is securely connected to the printer. Verify that the correct print media size is selected. If you are using a print spooler, verify that the spooler has not stalled. Check the printer's interface from the Admin Menu. Determine the host interface you are using. Print a panel settings page to verify that the current interface settings are correct. Ensure that the print media you are using meets the specifications for your printer. See "Supported Paper Types" for more information.

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Back to Contents Page
Troubleshooting Guide
Basic Printer Problems
Display Problems
Printing Problems
Print Quality Problems
Abnormal Noise
Jam/Alignment Problems
Copy Problem
Fax Problems
Scanning Problems
Option Problem
Scanner Driver/Printer Utility Problems
Other Problems
Contacting Service
Basic Printer Problems
Some printer problems can be easily resolved. If a problem occurs with your printer, check each of the following:
l
The power cable is plugged into the printer and a properly grounded electrical outlet.
l
The printer's power is on.
l
The electrical outlet is not turned off at any switch or breaker.
l
Other electrical equipment plugged into the outlet are working.
l
Optional memory is properly installed.
If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often fixes the
problem.
Display Problems
Printing Problems
Problem
Action
After the printer is turned on, the display on the operator panel is blank,
keeps showing
Please wait...
, or the back light is not lit.
l
Turn off the printer, wait for 10 seconds, and turn on the printer.
l
Self Test Message appears on the operator panel. When the test is
completed,
>Copy Scan Fax
is displayed.
Menu settings changed from the operator panel have no effect.
Settings in the software program, the printer driver, or the printer utilities are
overriding the settings made on the operator panel.
Problem
Action
Job did not print or incorrect characters printed.
Ensure that the top menu appears on the operator panel before you send a job to print. Press
to return to the top menu.
Ensure that the print media is loaded in the printer. Press
to return to
>Copy Scan Fax
.
Verify that the printer is using the correct page description language (PDL).
Verify that you are using the correct printer driver.
Ensure that the correct Ethernet or USB cable is securely connected to the printer.
Verify that the correct print media size is selected.
If you are using a print spooler, verify that the spooler has not stalled.
Check the printer's interface from the
Admin Menu
.
Determine the host interface you are using. Print a panel settings page to verify that the current
interface settings are correct.
Ensure that the print media you are using meets the specifications for your printer. See
"Supported
Paper Types"
for more information.