Dell 27 Gaming G2723H G2723H Monitor Users Guide - Page 64

Product specific problems, Gain/Offset/Hue/Saturation

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Common Symptoms What You Experience Possible Solutions Intermittent Problems Monitor • Ensure that the video cable connecting the malfunctions on monitor to the computer is connected properly & off and is secure. • Reset the monitor to factory settings. • Perform monitor self-test feature (see Self- test) check to determine if the intermittent problem is flagged in the self-test mode. Missing Color Picture missing color • Perform monitor self-test feature check. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Check for bent or broken pins in the video cable connector. Wrong Color Picture color not good • Change the settings of the Preset Modes in the Game menu OSD depending on the application. • Adjust the Gain/Offset/Hue/Saturation values under Custom Color in the Game menu OSD. • Change the Input Color Format to RGB or YCbCr/YPbPr in the Color menu OSD. • Run the built-in diagnostics. Image retention Faint shadow • Set the screen to turn off after a few minutes from a static from the static of screen idle time. These can be adjusted in image left on image displayed Windows Power Options or Mac Energy the monitor for appears on the Saver setting. a long period of screen • Alternatively, use a dynamically changing time screensaver. Product specific problems Problem Screen image is too small What you experience Possible solutions Image is centered on • Check the Aspect Ratio setting in the screen, but does not Display menu OSD. fill entire viewing area • Reset the monitor to factory settings. 64 | Troubleshooting

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64
|
Troubleshooting
Common
Symptoms
What You
Experience
Possible Solutions
Intermittent
Problems
Monitor
malfunctions on
& off
•
Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Reset the monitor to factory settings.
•
Perform monitor self-test feature (see
Self-
test
) check to determine if the intermittent
problem is flagged in the self-test mode.
Missing Color
Picture missing
color
•
Perform monitor self-test feature check.
•
Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
•
Check for bent or broken pins in the video cable
connector.
Wrong Color
Picture color
not good
•
Change the settings of the
Preset Modes
in the Game menu OSD depending on the
application.
•
Adjust the
Gain/Offset/Hue/Saturation
values under Custom Color in the Game menu
OSD.
•
Change the
Input Color Format
to
RGB
or
YCbCr/YPbPr
in the Color menu OSD.
•
Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
•
Set the screen to turn off after a few minutes
of screen idle time. These can be adjusted in
Windows Power Options
or
Mac Energy
Saver
setting.
•
Alternatively, use a dynamically changing
screensaver.
Product specific problems
Problem
What you
experience
Possible solutions
Screen
image is too
small
Image is centered on
screen, but does not
fill entire viewing area
•
Check the
Aspect Ratio
setting in the
Display
menu OSD.
•
Reset the monitor to factory settings.