Dell ADAMO System and Support Information - Page 35

What will Dell do? - hard drive replacement

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Page 35 highlights

What will Dell do? During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, Dell or its authorized representative will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If Dell or its authorized representative is not able to repair the product, we will replace it with a comparable product that is new or refurbished. When you contact us via phone or web, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect. If we determine that the issue is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis. NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media. During the remaining years: For any remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement 35

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35
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of
all other limited warranties:
During the 90 days of the 90-day limited
warranty and the first year of all other limited warranties, Dell or its
authorized representative will repair any Dell-branded hardware
products returned to us that prove to be defective in materials or
workmanship. If Dell or its authorized representative is not able to
repair the product, we will replace it with a comparable product that
is new or refurbished.
When you contact us via phone or web, we will issue a Return
Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent
packaging, prepay shipping charges, and insure the shipment or
accept the risk if the product is lost or damaged in shipment. We will
return the repaired or replacement products to you. We will pay to
ship the repaired or replaced products to you if you use an address
in the United States (excluding Puerto Rico and U.S. possessions and
territories). Otherwise, we will ship the product to you freight collect.
If we determine that the issue is not covered under this warranty, we
will notify you and inform you of service alternatives that are
available to you on a fee basis.
NOTE:
Before you ship the product(s) to us, make sure to
back up the data on the hard drive(s) and any other storage
device(s) in the product(s). Remove any confidential,
proprietary, or personal information and removable media
such as CDs, or PC Cards. We are not responsible for any of
your confidential, proprietary, or personal information; lost or
corrupted data; or damaged or lost removable media.
During the remaining years:
For any remaining period of the limited
warranty, we will replace any defective part with new or refurbished
parts, if we agree that it needs to be replaced. When you contact us,
we will require a valid credit card number at the time you request a
replacement part, but we will not charge you for the replacement