Dell ADAMO System and Support Information - Page 47

Exceptions to Dell's 30-day return policy: • PowerEdge, PowerConnect, and PowerVault products may be returned within thirty (30) days from the date of receipt, except that new PowerEdge™ SC servers and N series products may only be returned within fourteen (14) days from the date of receipt. • Application software or an operating system that has been installed by Dell may not be returned unless you return the entire computer under the 30-day return policy. • Dell/EMC storage products, EMC-branded products, Unisys-branded products, PowerVault 160T tape libraries, enterprise software, non-Dell branded enterprise products, software and/or software licenses purchased under any type of volume purchase agreement or any non-Dell customized hardware and/or software product(s) may not be returned at any time. Restocking Fees: Unless the product is defective or where otherwise prohibited by law, a restocking fee of 15% may be charged on hardware, accessories, peripherals, parts and unopened software. How to Return: To return products, you must contact Dell Customer Service at 1-800-847-4096 and receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return. You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization Number. You must: • Ship back all products you are seeking to return to Dell. At Dell's discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing and any unadvertised discounts or concessions. • Return the products in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment. • Ship the product(s) at your expense, and insure the shipment or accept the risk of loss or damage during shipment. 47