Dell B5460dn Dell Laser Printer Users Guide - Page 192
Cannot detect internal option, Step 4
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Troubleshooting 192 Action Step 4 Check if the tray is available in the printer driver. Note: You may need to manually add the tray in the printer driver to make it available for print jobs. For more information, see "Updating available options in the printer driver" on page 35. Yes Go to step 5. No Manually add the tray in the printer driver. Is the tray available in the printer driver? Step 5 Check if the tray is selected. From the application you are using, select the tray. If you are using Mac OS X version 9, then make sure the printer is set up in Chooser. The problem is solved. Contact technical support. Does the tray operate properly? Cannot detect internal option Action Yes No Step 1 The problem is solved. Go to step 2. Turn off the printer, then wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 3. Check if the internal option is properly installed in the controller board. a Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet. b Make sure the internal option is installed in the appropriate connector in the controller board. c Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. Connect the internal option to the controller board. Is the internal option properly installed in the controller board? Step 3 Go to step 4. Print a menu settings page, and then check to see if the internal option is listed in the Installed Features list. Reinstall the internal option. Is the internal option listed in the menu settings page?