Dell Brocade M5424 Brocade 7.1.0 Access Gateway Administrator's Guide - Page 101

Troubleshooting, TABLE 12

Get Dell Brocade M5424 PDF manuals and user guides View all Dell Brocade M5424 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 101 highlights

Troubleshooting Appendix A Table 12 provides troubleshooting instructions for Access Gateway. TABLE 12 Problem Troubleshooting Cause Solution Switch is not in Access Gateway mode NPIV disabled on Edge switch ports Need to reconfigure N_Port and F_Ports LUNs are not visible Failover is not working Switch is in Native switch mode Disable switch using the switchDisable command. Enable Access Gateway mode using the ag --modeenable command. Answer yes when prompted; the switch reboots. Log in to the switch. Display the switch settings using the switchShow command. Verify that the field switchMode displays Access Gateway mode. Inadvertently turned off On the Edge switch, enter the portCfgShow command. Verify that NPIV status for the port to which Access Gateway is connected is ON. If the status displays as "--" NPIV is disabled. Enter the portCfgNpivPort port_number command with the enable option to enable NPIV. Repeat this step for each port as required. Default port setting not adequate for customer environment Enter the portCfgShow command. For each port that is to be activated as an N_Port, enter the portCfgNport port_number command with the 1 option. All other ports remain as F_Ports. To reset the port to an F_Port, enter the portCfgNpivPort port_number command with the disable option. Zoning on fabric switch is incorrect. Port mapping on Access Gateway mode switch is incorrect. Cabling not properly connected. Verify zoning on the Edge switch. Verify that F_Ports are mapped to an online N_Port. See "Access Gateway default port mapping" on page 17. Perform a visual inspection of the cabling; check for issues such as wrong ports, twisted cable, or bent cable. Replace the cable and try again. Ensure the F_Port on AG module is enabled and active. Failover disabled on N_Port. Verify that the failover and failback policies are enabled, as follows: Enter the ag --failoverShow command with the port_number option. Enter the ag --failbackShow command with the port_number option. Command returns "Failback (or Failover) on N_Port port_number is supported." If it returns, "Failback (or Failover) on N_Port port_number is not supported." Refer to "Adding a preferred secondary N_Port (optional)" on page 52. Access Gateway Administrator's Guide 81 53-1002743-01

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
Access Gateway Administrator’s Guide
81
53-1002743-01
Appendix
A
Troubleshooting
Table 12
provides troubleshooting instructions for Access Gateway.
TABLE 12
Troubleshooting
Problem
Cause
Solution
Switch is not in Access
Gateway mode
Switch is in Native switch mode
Disable switch using the
switchDisable
command.
Enable Access Gateway mode using
the
ag
--
modeenable
command.
Answer yes when prompted; the switch reboots.
Log in to the switch.
Display the switch settings using the
switchShow
command. Verify
that the field
switchMode
displays Access Gateway mode.
NPIV disabled on Edge
switch ports
Inadvertently turned off
On the Edge switch, enter the
portCfgShow
command.
Verify that NPIV status for the port to which Access Gateway is
connected is ON.
If the status displays as “--” NPIV is disabled. Enter the
portCfgNpivPort
port_number
command with the
enable
option to
enable NPIV.
Repeat this step for each port as required.
Need to reconfigure
N_Port and F_Ports
Default port setting not adequate for
customer environment
Enter the
portCfgShow
command.
For each port that is to be activated as an N_Port, enter the
portCfgNport
port_number
command with the
1
option.
All other ports remain as F_Ports.
To reset the port to an F_Port, enter the
portCfgNpivPort
port_number
command with the
disable
option.
LUNs are not visible
Zoning on fabric switch is incorrect.
Port mapping on Access Gateway mode
switch is incorrect.
Cabling not properly connected.
Verify zoning on the Edge switch.
Verify that F_Ports are mapped to an online N_Port. See
“Access
Gateway default port mapping”
on page 17.
Perform a visual inspection of the cabling; check for issues such as
wrong ports, twisted cable, or bent cable. Replace the cable and try
again. Ensure the F_Port on AG module is enabled and active.
Failover is not working
Failover disabled on N_Port.
Verify that the failover and failback policies are enabled, as follows:
Enter the
ag
--
failoverShow
command with the
port_number
option.
Enter the
ag
--
failbackShow
command with the
port_number
option.
Command returns “Failback (or Failover) on N_Port
port_number
is
supported.”
If it returns, “Failback (or Failover) on N_Port
port_number
is not
supported.” Refer to
“Adding a preferred secondary N_Port (optional)”
on page 52.