Dell C3760n Dell /C3760dn Color Laser Printer Users Guide - Page 391
MPF Misfeed Jam
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MPF Misfeed Jam Action 1 Ensure that the MPF is properly inserted. Does this solve your problem? Yes The task is complete. 2a Use thick paper that is 216 g/m2 or less. The task is complete. Does this solve your problem? 2b Use thin paper that is 60 g/m2 or more. The task is complete. Does this solve your problem? 2c Load coated paper one sheet at a time. The task is complete. Does this solve your problem? 2d Ensure that the envelope is properly loaded in the MPF as instructed in The task is complete. "Loading an Envelope in the MPF." Does this solve your problem? 2e Ensure that the print media is not curled. The task is complete. 2f Is the print media damp? Go to action 3d. 3a Fan the print media. The task is complete. Does this solve your problem? 3b Wipe the retard roller in the MPF with a cloth moistened with water. The task is complete. Does this solve your problem? 3c If the envelope is deformed, correct it or use another envelope. The task is complete. Does this solve your problem? 3d Turn over the print media. The task is complete. Does this solve your problem? 4a Use print media that is not damp. The task is complete. Does this solve your problem? 4b Replace the drum cartridges. The task is complete. Does this solve your problem? No Proceed to the action corresponding to the type of the print media being used: • Thick - 2a • Thin - 2b • Coated - 2c • Envelope - 2d If performing manual duplex printing, go to action 2e. If using paper other than the above or if not performing manual duplex printing, go to action 2f. Go to action 3a. Go to action 3a. Go to action 3b. Go to action 3c. Go to action 3a. Go to action 3a. Go to action 3b. Go to action 4b. Go to action 3a. Go to action 4a. Go to action 3a. Contact Dell. Troubleshooting Guide 389