Dell C7016H User Guide - Page 52

Synchronization Problems Safety-Related Issues Intermittent Problems Missing Color Wrong Color Image retention from a static image left on the monitor for a long period of time Screen is scrambled or • Reset the monitor to Factory appears torn Settings. • Perform Auto Adjust via OSD. • Adjust Phase and Pixel Clock controls via OSD. • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode. • Check for bent or broken pins in the video cable connector. • Restart the computer in the safe mode. Visible signs of smoke • Do not perform any troubleshooting or sparks steps. • Contact Dell immediately. Monitor malfunctions • Ensure that the video cable on & off connecting the monitor to the computer is connected properly and is secure. • Reset the monitor to Factory Settings. Picture missing color • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode. • Perform monitor self-test feature check. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Check for bent or broken pins in the video cable connector. Picture color not good • Change the Color Mode in the Color OSD to Graphics or Video depending on the application. • Try different Color Preset Settings in Color OSD. Adjust R/G/B value in Color OSD if the Color Management is turned off. • Change the Input Color Format to PC RGB or YPbPr in the Color OSD. Faint shadow from the • Use the Power Management static image displayed feature to turn off the monitor at appears on the screen all times when not in use (for more information, see Power Management Modes. • Alternatively, use a dynamically changing screensaver. 52 Troubleshooting