Dell E1609WFP User's Guide - Page 26

General Problems

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The test is complete when the white screen appears. To exit, press the button again. If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer. OSD Warning Messages One of the following warning messages may appear on the screen indicating that the monitor is out of synchronization. This means that the monitor cannot synchronize with the signal that it receives from the computer. Either the signal is too high or too low for the monitor to use. See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1366 X 768 @ 60Hz. Occasionally, no warning message appears, but the screen is blank. This could also indicate that the monitor is not synchronizing with the computer or that the monitor is in power save mode. General Problems The following table contains general information about common monitor problems you might encounter. COMMON SYMPTOMS PROBLEM DESCRIPTION No Video/Power LED off No picture, monitor is dead No Video/Power LED on No picture or no brightness POSSIBLE SOLUTIONS Check connection integrity at the both ends of the video cable, verify that the monitor and computer are plugged into a working electrical outlet, and that you have pressed the power button. l Press the input select button in the front of the monitor and ensure the correct input source is selected. l Increase brightness & contrast controls. l Perform monitor self-test feature check. l Check for bent or broken pins on the end of the video cable. l Reboot your computer and monitor. l Run the built-in diagnostics. Poor Focus Picture is fuzzy, blurry, or ghosting l Push Auto Adjust button. l Adjust Phase and Clock controls via OSD. l Eliminate video extension cables. l Perform monitor reset. l Lower video resolution or increase font size. Shaky/Jittery Video Wavy picture or fine movement l Push Auto Adjust button. l Adjust Phase and Clock controls via OSD. l Perform monitor reset. l Check environmental factors. l Relocate and test in another room. Missing Pixels LCD screen has spots l Cycle power on-off l These are pixels that are permanently off and this is a natural defect that occurs in LCD technology. l Run the built-in diagnostics. Brightness Problems Picture too dim or too bright l Perform monitor reset. l Push Auto Adjust button. l Adjust brightness & contrast controls. Geometric Distortion Screen not centered correctly l Perform monitor reset on "Position Settings Only". l Push Auto Adjust button. l Adjust the centering controls. l Ensure monitor is in proper video mode. Horizontal/Vertical Lines Screen has one or more lines l Perform monitor reset. l Push Auto Adjust button. l Adjust Phase and Clock controls via OSD. l Perform monitor self-test feature check and determine if these lines are also in self-test mode. l Check for bent or broken pins. l Run the built-in diagnostics. Sync Problems Screen is scrambled or appears torn l Perform monitor reset. l Push Auto Adjust button. l Adjust Phase and Clock controls via OSD. l Perform monitor self-test feature check to determine if scrambled screen appears in self-test mode. l Check for bent or broken pins.

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The test is complete when the white screen appears. To exit, press the
button again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.
OSD Warning Messages
One of the following warning messages may appear on the screen indicating that the monitor is out of synchronization.
This means that the monitor cannot synchronize with the signal that it receives from the computer. Either the signal is too high or too low for the monitor to
use. See
Monitor Specifications
for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1366 X 768 @ 60Hz.
Occasionally, no warning message appears, but the screen is blank. This could also indicate that the monitor is not synchronizing with the computer or that
the monitor is in power save mode.
General Problems
The following table contains general information about common monitor problems you might encounter.
COMMON SYMPTOMS
PROBLEM DESCRIPTION
POSSIBLE SOLUTIONS
No Video/Power LED off
No picture, monitor is dead
Check connection integrity at the both ends of the video cable, verify that the monitor
and computer are plugged into a working electrical outlet, and that you have pressed
the power button.
No Video/Power LED on
No picture or no brightness
l
Press the input select button in the front of the monitor and ensure the correct
input source is selected.
l
Increase brightness & contrast controls.
l
Perform monitor self-test feature check.
l
Check for bent or broken pins on the end of the video cable.
l
Reboot your computer and monitor.
l
Run the built-in diagnostics.
Poor Focus
Picture is fuzzy, blurry, or ghosting
l
Push Auto Adjust button.
l
Adjust Phase and Clock controls via OSD.
l
Eliminate video extension cables.
l
Perform monitor reset.
l
Lower video resolution or increase font size.
Shaky/Jittery Video
Wavy picture or fine movement
l
Push Auto Adjust button.
l
Adjust Phase and Clock controls via OSD.
l
Perform monitor reset.
l
Check environmental factors.
l
Relocate and test in another room.
Missing Pixels
LCD screen has spots
l
Cycle power on-off
l
These are pixels that are permanently off and this is a natural defect that occurs
in LCD technology.
l
Run the built-in diagnostics.
Brightness Problems
Picture too dim or too bright
l
Perform monitor reset.
l
Push Auto Adjust button.
l
Adjust brightness & contrast controls.
Geometric Distortion
Screen not centered correctly
l
Perform monitor reset on "Position Settings Only".
l
Push Auto Adjust button.
l
Adjust the centering controls.
l
Ensure monitor is in proper video mode.
Horizontal/Vertical Lines
Screen has one or more lines
l
Perform monitor reset.
l
Push Auto Adjust button.
l
Adjust Phase and Clock controls via OSD.
l
Perform monitor self-test feature check and determine if these lines are also in
self-test mode.
l
Check for bent or broken pins.
l
Run the built-in diagnostics.
Sync Problems
Screen is scrambled or appears torn
l
Perform monitor reset.
l
Push Auto Adjust button.
l
Adjust Phase and Clock controls via OSD.
l
Perform monitor self-test feature check to determine if scrambled screen appears
in self-test mode.
l
Check for bent or broken pins.