Dell E1914H Dell User's Guide - Page 51

Common Problems

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Common Problems The following table contains general information about common monitor problems you might encounter and the possible solutions. Common Symptoms What You Possible Solutions No Video/Power LED off No Video/Power LED on Poor Focus Shaky/Jittery Video Experience No picture • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is depressed fully. • Check the LED Button option under Energy Setting in OSD menu No picture or no • Increase brightness & contrast brightness controls via OSD. • Perform monitor self-test feature check. • Check for bent or broken pins in the video cable connector. • Ensure that the correct input source is selected via the Input Source Select menu. • Run the built-in diagnostics. Picture is fuzzy, blurry, • Perform Auto Adjust via OSD. or ghosting • Adjust the Phase and Pixel Clock controls via OSD. • Eliminate video extension cables. • Reset the monitor to Factory Settings. • Change the video resolution to the correct aspect ratio (16:9). Wavy picture or fine • Perform Auto Adjust via OSD. movement • Adjust the Phase and Pixel Clock controls via OSD. • Reset the monitor to Factory Settings. • Check environmental factors. • Relocate the monitor and test in another room. Troubleshooting  51

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Common Problems
The following table contains general information about common monitor
problems you might encounter and the possible solutions.
Common Symptoms What You
Experience
Possible Solutions
No Video/Power LED
o²
No picture
•
Ensure that the video cable
connecting the monitor and
the computer is properly
connected and secure.
•
Verify that the power outlet is
functioning properly using any
other electrical equipment.
•
Ensure that the power button is
depressed fully.
•
Check the LED Button option
under Energy Setting in OSD
menu
No Video/Power LED
on
No picture or no
brightness
•
Increase brightness & contrast
controls via OSD.
•
Perform monitor self-test
feature check.
•
Check for bent or broken pins
in the video cable connector.
•
Ensure that the correct input
source is selected via the
Input
Source
Select menu.
•
Run the built-in diagnostics.
Poor ³ocus
Picture is fuzzy, blurry,
or ghosting
•
Perform Auto Adjust via OSD.
•
Adjust the Phase and Pixel
Clock controls via OSD.
•
Eliminate video extension
cables.
•
Reset the monitor to
Factory
Settings
.
•
Change the video resolution to
the correct aspect ratio (16:9).
Shaky/Jittery Video
Wavy picture or Fne
movement
•
Perform Auto Adjust via OSD.
•
Adjust the Phase and Pixel
Clock controls via OSD.
•
Reset the monitor to
Factory
Settings
.
•
Check environmental factors.
•
Relocate the monitor and test
in another room.
Troubleshooting
51