Dell External USB NTSC Contents: Dell External USB NTSC/ATSC TV Tuner User's G - Page 13

Video source not detected. Audio & Video Problem No video. Poor performance (video jerky, audio noisy, etc.). TV picture is bad. No video capture. No audio capture. Cables are damaged or connected Verify that the cables are correctly installed incorrectly. and are in good condition. The video format is not set correctly. Check that correct video source is selected in the software application. (Tuner, Composite, or S-Video). Close the application and reboot the computer. The USB device may be defective. Remove and re-insert the USB cable into the computer. If the problem remains, contact Dell Tech Support at 1-800-624-9896. Cause Inlay or video source may be incorrectly set. System may not be optimized for performance. Incorrect USB cable. RF signal strength too low, noisy signal Application software may have stopped. Cables or video source may be non-functional. Hard disk is full. Application software may have stopped. Speakers are not connected. Audio MUTE is on. Hard disk is full. Solution Choose the proper video source: Tuner or S-video or Composite. Ensure that the video source is powered and connected to the USB device. Ensure that DMA is enabled for the hard disk. If you have multiple programs open, close applications that are not critical. It is very important that the USB cable provided with the tuner is used with this device. Verify that other channels work correctly by changing channels. If all channels are bad, check the antenna or install an RF amplifier. Verify that video is present in the overlay window on the Computer's monitor. If video is present on the Computer's display, then restart the computer and then the software application. If no video is present on the computer's display, check that the cables are connected securely and the video source is on and operational. Make room on your hard drive (delete some files) or use a different hard drive. Verify that video is present in the overlay window on the computer's monitor. If video is present on the computer's display, then restart the computer and then the software application. Verify that speakers are connected to the sound card in the computer. Check that Mute is disabled and Volume is up. Make room on your hard drive (delete some files) or use a different hard drive. Getting Help If the troubleshooting procedures in this document do not resolve the problem, please contact Dell Inc. for technical assistance by visiting the Dell Support Website at support.dell.com or calling 1-800-BUY-DELL. Back to Contents Page