Dell Force10 S25-01-GE-24V Installing the S25N and S25V Systems - Page 47

Technical Support, The iSupport Website

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Appendix A Technical Support This appendix contains these major sections: • The iSupport Website • Contacting the Technical Assistance Center on page 49 • Locating Serial Numbers on page 49 • Requesting a Hardware Replacement on page 50 The iSupport Website iSupport provides a range of documents and tools to assist you with effectively using Force10 equipment and mitigating the impact of network outages. Through iSupport you can obtain technical information regarding Force10 products, access to software upgrades and patches, and open and manage your Technical Assistance Center (TAC) cases. Force10 iSupport provides integrated, secure access to these services. The i-Support website (see Figure 30, below) (http://www.force10networks.com/support/) contains a publicly available interface that includes access to techtips, white papers, and user manuals. After you get an account and log in, the available documentation expands to other types, including bug lists, error message decoder, release notes. You can even track your own Force10 inventory. Once you are logged in, the following five tabs become available: • Home: Summary of open cases, RMA management, and field notices • Service Request: Case management • Software Center: Software downloads, bug fixes, and bug tracking tool • Documents: User documentation, FAQs, field notices, technical tips, and white papers • Support Programs: Information on the suite of Force10 support and professional support services. Installing S25N and S25V Systems 47

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Installing S25N and S25V Systems
47
This appendix contains these major sections:
•
The iSupport Website
•
Contacting the Technical Assistance Center on page 49
•
Locating Serial Numbers on page 49
•
Requesting a Hardware Replacement on page 50
The iSupport Website
iSupport provides a range of documents and tools to assist you with effectively using Force10 equipment
and mitigating the impact of network outages. Through iSupport you can obtain technical information
regarding Force10 products, access to software upgrades and patches, and open and manage your
Technical Assistance Center (TAC) cases. Force10 iSupport provides integrated, secure access to these
services.
The i-Support website (see
Figure 30
, below) (
) contains a
publicly available interface that includes access to techtips, white papers, and user manuals. After you get
an account and log in, the available documentation expands to other types, including bug lists, error
message decoder, release notes. You can even track your own Force10 inventory.
Once you are logged in, the following five tabs become available:
•
Home:
Summary of open cases, RMA management, and field notices
•
Service Request
: Case management
•
Software Center:
Software downloads, bug fixes, and bug tracking tool
•
Documents:
User documentation, FAQs, field notices, technical tips, and white papers
•
Support Programs:
Information on the suite of Force10 support and professional support services.
Appendix A
Technical Support