Dell Inspiron 24 5475 Inspiron 24 5000 Service Manual
Dell Inspiron 24 5475 Manual
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Dell Inspiron 24 5475 manual content summary:
- Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 1
Inspiron 24 5000 Service Manual Computer Model: Inspiron 24-5475 Regulatory Model: W15C Regulatory Type: W15C001 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 2
and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 3
inside your computer 10 Before you begin 10 Safety instructions 11 Recommended tools 12 Screw list 12 After working inside your computer 15 Technical overview 16 Inside view of your computer 17 System board components 18 Removing the back cover 20 Procedure 20 Replacing - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 4
30 Prerequisites 30 Procedure 31 Replacing the inner frame 34 Procedure 34 Post-requisites 34 Removing the camera 35 Prerequisites 35 Procedure 35 Replacing the camera 37 Procedure 37 Post-requisites 37 Removing the microphones 38 Prerequisites 38 Procedure 38 Replacing the microphones - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 5
Removing the power-button board 41 Prerequisites 41 Procedure 41 Replacing the power-button board 43 Procedure 43 Post-requisites 43 Removing the front bezel 45 Prerequisites 45 Procedure 46 Replacing the front bezel 48 Procedure 48 Post-requisites 48 Removing the system-board shield 49 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 6
Removing the speakers 55 Prerequisites 55 Procedure 55 Replacing the speakers 57 Procedure 57 Post-requisites 57 Removing the side I/O-board 59 Prerequisites 59 Procedure 59 Replacing the side I/O-board 62 Procedure 62 Post-requisites 63 Removing the coin-cell battery 64 Prerequisites - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 7
Removing the solid-state drive 72 Prerequisites 72 Procedure 73 Replacing the solid-state drive 74 Procedure 74 Post-requisites 75 Removing the wireless card 76 Prerequisites 76 Procedure 77 Replacing the wireless card 79 Procedure 79 Post-requisites 80 Removing the processor heat-sink - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 8
Removing the I/O bracket 90 Prerequisites 90 Procedure 90 Replacing the I/O bracket 92 Procedure 92 Post-requisites 92 Removing the I/O board 93 Prerequisites 93 Procedure 93 Replacing the I/O board 96 Procedure 96 Post-requisites 97 Removing the system board 98 Prerequisites 98 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 9
127 Post-requisites 127 Clearing CMOS settings 128 Prerequisites 128 Procedure 128 Post-requisites 129 Flashing the BIOS 130 Diagnostics 131 Getting help and contacting Dell 133 Self-help resources 133 Contacting - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 10
working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Identifier GUID , see the documentation of your operating system for shut-down instructions. 3 Disconnect your computer and all attached devices from their - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 11
, and avoid touching pins and contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 12
any installed card from the media-card reader. Identifier GUID-DEA55279-6FE6-4A1F-A152-21F8A5572B33 Status Released Recommended tools The Status Screw list GUID-6F1B5AF8-6CE3-4E68-B99D-25343479BAFF Released Table 1. Screw list Component Secured to Camera Middle frame Screw type - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 13
Component I/O panel Secured to Middle frame Screw type M3x5 Quantity Screw image 9 I/O board Middle frame M3x5 4 I/O bracket Middle frame M3x5 9 Inner frame Middle frame M3x5 9 Media-card reader Middle frame M3x5 2 Microphones (4) Middle frame M2x4 4 Middle frame Display panel - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 14
Component Stand Secured to I/O bracket Screw type M4x6 Quantity Screw image 6 NOTE: The number and type of screws securing the stand to the computer is the same for both pedestal and articulating stand options. System-board System board M3x5 5 shield System board Middle frame M3x5 5 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 15
Identifier GUID-06588814-2678-4667-9FF9-C009F4BCE185 Status Released After working inside your computer CAUTION: Leaving stray or 2 Connect any external devices, peripherals, or cables you removed before working on your computer. 3 Replace any media cards, discs, or any other parts that - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 16
, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 17
Identifier GUID-2BDC1A6D-A7A6-4E25-BED3-DC959CF150E0 Status Released Inside view of your computer Figure 1. : Inside view of your computer 1 Microphone 3 Chassis fan 5 Middle frame 7 Speaker 9 Camera assembly 11 Coin-cell assembly 13 Side I/O-board 15 Memory module 2 Processor heat-sink 4 Hard - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 18
(SATA0) connector 6 SSD-card connector (M.2) 7 rear I/O cable (RUSBC1) connector 8 hard-drive power cable (SATA_PWR1) connector 9 USB Type-C cable (MB-TYPEC1) 10 rear I/O-board power cable connector (RPWRC1) connector 11 rear I/O-board cable (LAUOC1) connector 12 touch-screen cable (TOUCH1 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 19
(SPEAKER) connector 14 media-card reader cable (SDRDC1) connector 15 side I/O-board cable (MB-SUSBC) 16 wireless card connector connector 17 camera cable (WEBCAM) connector 18 microphones cable (DMIC1) connector 19 memory modules (2) connectors 20 system board jumper 21 processor socket 19 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 20
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-A9010B6F-79A8-45BF - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 21
2 Slide and lift the back cover off the inner frame. 21 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 22
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-5D9B8709-778A-4903 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 23
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-564219C6-A1C8-4CD4 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 24
2 Forcefully lift the stand off the I/O bracket. A snapping sound should be heard when the stand is removed correctly. NOTE: Exercise caution when removing the stand so as to not damage the chassis fan. 24 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 25
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-2CEB6A7E-9A11-4F89 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 26
inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 27
3 Disconnect the hard-drive data and power cable (SATA0 and SATA_PWR1) from the hard-drive assembly. 4 Remove the three screws (M3x3.5) securing the hard drive to the hard-drive bracket. 27 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 28
5 Lift the hard drive off the hard-drive bracket. NOTE: Note the orientation of the hard drive so that you can replace it correctly. 28 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 29
computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Identifier GUID-E7435AC4-C894-4B54 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 30
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-D59A7B3D-EEDE-4408 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 31
Identifier Status Procedure GUID-68B6B60A-87D5-4CB4-B78C-17738845C2ED Released 1 Remove the nine screws (M3x5) that secure the inner frame to the middle frame. 31 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 32
2 Gently pry the inner frame from the sides off the middle frame. 32 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 33
3 Lift the inner frame from the middle frame. 33 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 34
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-FBAE8B99-464B-4844 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 35
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-77F77B30-2AD8-4B7D - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 36
3 Disconnect the camera cable (WEBCAM) from the camera assembly. 36 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 37
, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-A450E113-5E46-4B80-819A-5308E3927740 Status Released Procedure 1 Connect the camera cable (WEBCAM - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 38
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-77F77B30-2AD8-4B7D - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 39
3 Using a plastic scribe, carefully pry and lift the microphone modules (4) off the slots on the middle frame. 39 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 40
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-032C6904-C94B-42E1 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 41
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-77F77B30-2AD8-4B7D - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 42
3 Open the latch, disconnecting the power-button board cable (0SDC1) from its slot on the power-button board. Then, remove the power-button board cable (0SDC1) from the routing guide on the middle frame. 42 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 43
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-BBCD2F9C-73C1-455D - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 44
3 Replace the back cover. 44 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 45
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-FB928045-3557-470B - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 46
Identifier Status Procedure GUID-BFD5B4AF-EF93-4F85-A2ED-4D3C73894420 Released 1 Remove the four screws (Step-type M3x5.6) that secure the front bezel to the middle frame. 2 Lift and hold in place the system at an angle. 46 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 47
3 Release the ten latches securing the front bezel to the display panel. 4 Gently lift the front bezel off the display panel. 47 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 48
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-DD87AC23-2B78-4AD6 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 49
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-564219C6-A1C8-4CD4 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 50
2 Lift the system-board shield off the middle frame. 50 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 51
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-A37B938C-961A-47B0 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 52
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-80B6901A-84B9-4E89 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 53
3 Lift the chassis fan off the middle frame. 53 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 54
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-600C2E4F-5738-4A4A - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 55
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B921E997-CD1E-4A7D - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 56
5 Lift the speakers along with the cable off the middle frame. 56 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 57
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B3DDAC26-FDE3-49CF - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 58
4 Replace the back cover. 58 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 59
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B921E997-CD1E-4A7D - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 60
cable (SDRDC1) from the media-card reader board. 3 Release the side I/O-board and media-card reader cables (MB-SUSBC and SDRDC1) from the routing guides on the middle frame. 4 Remove the two screws (M3x5) securing the side I/O-bracket to the middle frame. 5 Lift the side I/O-bracket from the middle - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 61
8 Lift the media-card reader board from the side I/O-bracket. 61 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 62
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B7327466-8B47-4D0D - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 63
I/O-board cable (MB-SUSBC) to the side I/O-board 7 Connect the media-card reader cable (SDRDC1) to the media-card reader board. Identifier GUID-FC905C12-5D10-4857-AB3A-4AD62CEE2D88 Status Released Post-requisites 1 Replace the system-board shield. 2 Replace the inner frame. 3 Replace the stand - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 64
inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 65
2 Using a plastic scribe, press on the metal clip. Then carefully pry and lift off the coin-cell battery from the coin-cell holder on the system board. 65 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 66
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-D072C769-E940-4199 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 67
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-80B6901A-84B9-4E89 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 68
Identifier Status Procedure GUID-F2AFE7C5-C76F-405D-965F-7B9317A97498 Released 1 Locate the memory modules on the system board. 2 Using your fingertips, spread apart the securing clips at each end of the memory-module slot until the memory module pops up. 68 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 69
3 Slide and remove the memory module from the memory-module slot. 69 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 70
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-EE5CD206-B299-4C27 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 71
Identifier GUID-352452C2-A4B4-43B4-9917-C72AF18BDA02 Status Released Post-requisites 1 Replace the system-board shield. 2 Replace the back cover. 71 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 72
inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 73
Identifier Status Procedure GUID-1680FE31-8F83-4316-857E-29E88939E139 Released 1 Locate the solid-state drive on the system board. 2 Remove the screw (M2x3.5) securing the solid-state drive to the system board. 3 Slide and remove the solid-state drive from the solid-state drive slot. 73 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 74
, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Identifier GUID-6D35BC0B-2F5D - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 75
Identifier GUID-352452C2-A4B4-43B4-9917-C72AF18BDA02 Status Released Post-requisites 1 Replace the system-board shield. 2 Replace the back cover. 75 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 76
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-80B6901A-84B9-4E89 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 77
Identifier Status Procedure GUID-322D3424-D13D-44E3-929C-16ABCF532DCB Released 1 Locate the wireless card on the system board. 2 Remove the screw (M2x3.5) that secures the wireless card to the - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 78
5 Slide and remove the wireless card out of the wireless-card slot. 78 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 79
working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID the wireless card supported by your - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 80
4 Replace the screw (M2x3.5) that secures the wireless-card bracket and the wireless card to the system board. Identifier GUID-352452C2-A4B4-43B4-9917-C72AF18BDA02 Status Released Post-requisites 1 Replace the system-board shield. 2 Replace the back cover. 80 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 81
inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 82
Identifier GUID-4415AA78-B8CF-44F8-B029-C92465743459 Status Released Procedure for computers with discrete graphics NOTE: Depending on the configuration you ordered, the appearance of the processor - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 83
2 Lift the processor heat-sink off the system board. NOTE: Computers that support the AMD Radeon RX560 graphics configuration are shipped with 9 captive screws NOTE: Computers that ship with only integrated graphics processors are shipped with 5 captive screws 83 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 84
instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: For maximum cooling of the processor, do not touch to the system board. Identifier GUID-352452C2-A4B4-43B4-9917-C72AF18BDA02 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 85
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-E0860599-02A9-4A20 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 86
Identifier Status Procedure GUID-8DCCEFCE-0863-4F94-9B10-B319B9B178D3 Released 1 Locate the processor on the system board. 2 Press the release-lever down and then pull it outwards to release it from the securing tab. 3 Pull up the release-lever completely to unlock the processor. 86 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 87
4 Gently lift the processor and remove it from the processor socket. 87 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 88
working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell with the thermal pad attached to it. Identifier GUID-3C7E4C01-E523-44F0-BFAF-10D6656A0240 Status Released Procedure 1 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 89
4 Pivot the release-lever down and place it under the tab on the processor cover. Identifier GUID-6ECA0A14-E6B5-4301-8231-310E1ED95B4C Status Released Post-requisites 1 Replace the processor heat sink. 2 Replace the system-board shield. 3 Replace the back cover. 89 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 90
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-77F77B30-2AD8-4B7D - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 91
2 Lift the I/O bracket off the middle frame. 91 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 92
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-18D6BC9D-6CF3-462A - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 93
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-03ED21C7-4AD2-4963 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 94
and disconnect the rear I/O-board cable (LAUOC1) from the I/O board. 8 Disconnect the display converter cable (CONVERTER) from the I/O board. 9 Remove the cables from the routing guide on the I/O board. 10 Remove the four (M3x5) screws that secure the I/O board to the middle frame. 94 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 95
11 Lift the I/O board off the middle frame. 95 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 96
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-3E463184-761F-4F49 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 97
Identifier GUID-04DFACAA-7548-4A84-A079-897E8D472E03 Status Released Post-requisites 1 Replace the I/O bracket. 2 Replace the inner frame. 3 Replace the stand. 4 Replace the back cover. 97 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 98
working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer's Service Identifier GUID-B944BA0A- - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 99
routing guides. camera cable (WEBCAM) from the system board. 3 Disconnect the side I/O-board cable (MB-SUSBC) from the system board. 4 Disconnect the media-card reader cable (SDRDC1) from the system board. 5 Disconnect the speaker cable (SPEAKER) from the system board. 6 Disconnect the touch-screen - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 100
17 Release and lift the microphones cable from the routing guide on the system board. 18 Remove the five screws (M3x5) that secure the system board to the middle frame. 100 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 101
19 Lift the system board off the middle frame. 101 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 102
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer's Service Tag is stored - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 103
(LAUOC1) - Rear I/O-board power cable (RPWRC1) - Touch-screen cable (TOUCH1) - Speaker cable (SPEAKER) - Media-card reader cable (SDRDC1) - Side I/O-board cable (MB-SUSBC) - Camera cable (WEBCAM) - Microphones cable (DMIC1) Identifier GUID-221C1873-0102-4BBD-8D19-1E8C70D471AA Status Released - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 104
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-53918591-3B49-45C4 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 105
17 Remove the system board. Identifier Status Procedure GUID-56AF6918-411B-424E-AE5D-32DE47A635B8 Released NOTE: Depending panel through its slot on the middle frame. 2 Remove all of the cables from the routing guides on the middle frame. NOTE: Note the routing of each cable as you remove them and - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 106
5 Push the touch-screen cable (TOUCH1) and the display-panel cable (EDPCN1) through the slot on the middle frame. 106 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 107
, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-27BBF28A-30F4-4B13-920A-C9BE49614E6C Status Released Procedure 1 Push the touch-screen cable (TOUCH1 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 108
2 Aligning the display panel to the slot on the middle frame slide the display panel into the slot on the middle frame. 108 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 109
3 In sequential order replace the four screws (M3x5) that secure the middle frame to the display panel. 109 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 110
on the middle frame. 6 Connect the display converter cable (CONVERTER) to the display panel through its slot on the middle frame. Identifier GUID-37F0AD22-4B4B-4FED-912B-2B9782400AA6 Status Released Post-requisites 1 Replace the system board. 2 Replace the I/O board. 3 Replace the I/O bracket - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 111
chassis fan. 9 Replace the system-board shield. 10 Replace the front bezel. 11 Replace the power-button board. 12 Replace the microphones. 13 Replace the camera. 14 Replace the inner frame. 15 Replace the hard drive. 16 Replace the stand. 17 Replace the back cover. 111 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 112
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-D9603FEE-64F1-4EE2 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 113
3 Remove the 11 screws (M3x5) that secure the middle frame to the display panel. 4 Lift and hold in place at an angle the middle frame off the display panel. 5 Push the touch screen cable (TOUCH1) and the display-panel cable (EDPCN1) through the slot on the middle frame. 113 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 114
6 Lift the system off the display panel. 7 Peel and lift the Mylar covering the display-panel cable (EDPCN1) and the display-panel connector on the display panel. 8 Press the tabs on the display-panel cable (EDPCN1) and disconnect the cable from the display panel. 114 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 115
9 Disconnect the touch-screen cable (TOUCH1) from the display panel. 115 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 116
, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-78BC7FEA-CFDA-42A6-BF25-8439FFBE55C1 Status Released Procedure 1 Push the touch-screen cable (TOUCH1 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 117
2 Aligning the display panel to the slot on the middle frame, slide the display panel into the slot on the middle frame. 3 Connect touch-screen cable (TOUCH1) to the system board. 4 Connect display converter cable (CONVERTER) to the display panel through its slot on the middle frame. 117 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 118
5 In sequential order, replace the four screws (M3x5) that secure the display panel to the middle frame. 118 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 119
6 Replace the seven remaining screws (M3x5) that secure the display panel to the middle frame. Identifier GUID-B7A3563C-C646-4F8D-B9D8-2D3DF2CF68B2 Status Released Post-requisites 1 Replace the I/O board. 2 Replace the I/O bracket. 3 Replace the system-board shield. 4 Replace the inner frame. - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 120
work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen hard drive installed, and enabling or disabling base devices. Identifier GUID-1432A924-49E9-4080-961D-2AFBDAF42039 Status Released Entering BIOS setup program - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 121
when the DELL logo is , turn off your computer and try again. Identifier GUID-9241E2A3-E86F-4E72-9DD1-79905AD2A93D Status Released System Setup . Service Tag Displays the Service Tag of the computer. Service Tag Input Allows you to enter the Service Tag of the computer if the Service Tag - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 122
Main - Processor Information Processor Core Count Processor Core Count. Processor L1 Cache Displays the processor's L1 cache size. Processor L2 Cache Displays the processor's L2 cache size. Processor L3 Cache Displays the processor's L3 cache size. Table 5. Memory Information Main - Memory - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 123
Errors Allows you to enable or disable the display of keyboard-related errors during boot - Report or Do Not Report (Report by default). USB Boot Support Allows you to enable or disable booting from USB mass storage devices such as external hard drive, optical drive, USB key, and so on - Enable - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 124
boot device. 5th Boot Device Displays the fifth boot device. Hard Disk Drivers Displays the boot sequence of the hard drive. USB Storage Drivers Displays the boot sequence of the USB storage drive. CD/DVD ROM Drivers Displays the boot sequence of the optical drive. Table 10. Power options - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 125
Power NOTE: This option can be configured only if the Auto Power On mode is set to Enabled 1 to 31 (15 by default). Auto Power On Time Allows you to set the time at which the computer must turn on automatically. NOTE: This option can be configured only if the Auto Power On mode is set to Enabled - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 126
inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier Status Prerequisites GUID-80B6901A-84B9-4E89-AECE - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 127
". 1 Remove the jumper plug from the password jumper-pins. 2 Wait for 5 seconds and then replace the jumper plug in its original location. Identifier GUID-352452C2-A4B4-43B4-9917-C72AF18BDA02 Status Released Post-requisites 1 Replace the system-board shield. 2 Replace the back cover. 127 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 128
inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier Status Prerequisites GUID-80B6901A-84B9-4E89-AECE - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 129
2 Wait for 5 seconds and replace the jumper plug to its original location. Identifier GUID-352452C2-A4B4-43B4-9917-C72AF18BDA02 Status Released Post-requisites 1 Replace the system-board shield. 2 Replace the back cover. 129 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 130
dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers update file icon and follow the instructions on the screen. 130 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 131
Identifier GUID-A88CF4BC- and what they indicate: Table 13. System diagnostic lights Light pattern Problem description 1 System board, BIOS corruption, or ROM error 3 System Coin-cell battery failure 6 GPU failure 7 CPU failure 8 Display failure 3,6 BIOS recovery image not found 131 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 132
may emit a series of beeps during start-up if the errors or problems cannot be displayed. The repetitive beep codes help the user troubleshoot problems with the computer. Camera status light: Indicates whether the camera is in use. • Solid white - Camera is in use. • Off - Camera is not in use. 132 - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 133
Online help for operating system www.dell.com/support/windows www.dell.com/support/linux Troubleshooting information, user manuals, setup instructions, product specifications, technical help blogs, drivers, software updates, and so on. www.dell.com/support Learn about your operating system, See - Dell Inspiron 24 5475 | Inspiron 24 5000 Service Manual - Page 134
Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find
Inspiron 24 5000
Service Manual
Computer Model: Inspiron 24-5475
Regulatory Model: W15C
Regulatory Type: W15C001