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software installing drivers (Windows 2000), 3-11 installing drivers (Windows 98), 3-5 installing DVD decoder (Windows 2000), 3-14 installing DVD decoder (Windows 98), 3-9 installing system, 3-1 troubleshooting, 2-19 specifications AC adapter, A-5 audio, A-3 battery, A-4 bus architecture, A-1 chip set, A-1 connectors, A-2 display, A-3 environmental, A-6 keyboard, A-4 memory, A-2 microprocessor, A-1 PC Card, A-2 touch pad, A-4 video, A-3 SpeedStep utility, 3-10, 3-15 support AutoTech service, 4-2 electronic information service, 4-2 electronic quote service, 4-2 electronic support service, 4-2 Internet addresses, 4-2 TechFax Service, 4-3 technical, 4-1 system Help downloading, 3-17 installing, 3-16 system messages, C-1 system setup program accessing, B-1 boot menu, B-7 exit menu, B-8 keyboard commands, B-2 main menu, B-3 system setup program (continued) menus, B-1 power menu, B-6 security menu, B-5 system devices menu, B-4 T TechFax service, 4-3 technical support about, 4-1, 4-3 Inspiron 5000 toll-free number (U.S. only), 4-19 toll-free numbers, 4-7 touch pad driver (Windows 2000), 3-13 driver (Windows 98), 3-6 troubleshooting, 2-19 troubleshooting audio, 2-13 basic, 2-1 CD-ROM drive, 2-13 checking connections, 2-2 diskette drive, 2-13 display, 2-14 DVD-ROM drive, 2-13 environmental factors, 2-2 fax, 2-18 hard-disk drive, 2-15 hardware conflicts, 2-15 infrared port, 2-16 Internet connection, 2-18 Internet tools, 4-2 keyboard, 2-15 memory, 2-17 modem, 2-18 monitor, 2-14 mouse, 2-19 PC Cards, 2-18 power source, 2-3 software, 2-19 television connection, 2-20 touch pad, 2-19 4 Dell Inspiron 5000 Reference and Troubleshooting Guide

Section	Page
Safety Instructions	3
When Using Your Computer	3
Ergonomic Computing Habits	5
When Removing or Installing Memory Modules	7
Protecting Against Electrostatic Discharge	7
Preface	9
About This Guide	9
Warranty and Return Policy Information	10
Other Documents You May Need	10
Notational Conventions	10
Notes, Notices, and Cautions	10
Typographical Conventions	11
Contents	13
Chapter 1	19
Options and Upgrades	19
Available Options and Upgrades	19
Using Drives in the Media Bay	20
Swapping Media Bay Devices	20
Swapping Devices While the Computer Is Turned Off	20
Swapping Devices Using Softex BayManager	21
Installing an Internal Hard-Disk Drive	22
Returning a Hard-Disk Drive to Dell	23
Installing Memory Modules	24
Connecting Other External Devices	27
Using a Port Replicator	27
Chapter 2	29
Troubleshooting	29
Checking the Basics	29
Check Connections	30
Evaluate Environmental Factors	30
Check the Electrical Power Source	31
Running the Dell Diagnostics	31
Start the Dell Diagnostics	32
Dell Diagnostics Main Screen	34
Confirm the System Configuration Information	35
Use the Dell Diagnostics Help Menu	36
Menu	36
Keys	36
Device Group	36
Device	36
Test	37
Versions	37
Exit the Dell Diagnostics	37
Troubleshooting Procedures	37
Restart Your Computer	38
Dry Out a Wet Computer	38
Test a Dropped or Damaged Computer	39
Recover From a Program That Is Not Responding	40
Restart a Computer That Is Not Responding	40
Resolve Audio Problems	41
Resolve CD-ROM or DVD-ROM Drive Problems	41
Resolve Diskette Drive Problems	41
Resolve Display Problems	42
Resolve External Monitor Problems	42
Resolve External Keyboard Problems	43
Resolve Hard-Disk Drive Problems	43
Resolve Hardware Conflicts	43
Resolve Infrared Port Problems	44
Resolve Memory Problems	45
Resolve Modem, Fax, and Internet Connection Problems	46
Resolve PC Card Problems	46
Resolve Software Problems	47
Install and Configure Software	47
Resolve Touch Pad and Mouse Problems	47
Resolve Television Problems	48
Check the Television Type Setting	48
Check the System Setup Program Settings	48
Chapter 3	51
Installing System Software	51
Installing the Windows 98 Operating System	51
Recreating the Hibernate (Save-to-Disk Suspend)File (Windows 98)	52
Boot Your Computer With the System Software CD	52
Delete the Hibernate File	53
Create the Hibernate File	54
Enable Hibernate Support	54
View the Hibernate File Information	54
Installing Drivers and Utilities for Windows 98	55
Install the Audio Driver (Windows 98)	55
Install the Video Driver (Windows 98)	56
Install the Touch Pad Driver (Windows 98)	56
Install Softex BayManager (Windows 98)	57
Install the Internal Modem Driver (Windows 98) (Optional)	58
Install the Software DVD Decoder (Windows 98) (Optional)	59
Configuring the Television Control Panel Setting	60
Setting and Changing the DVD-ROM Drive Region Code	60
Install the Intel® SpeedStep™ Utility (Windows 98) (Optional)	60
Installing Drivers and Utilities for Windows2000	61
Install the Audio Driver (Windows 2000)	61
Install the Video Driver (Windows 2000)	62
Install the Touch Pad Driver (Windows 2000)	63
Install the Software DVD Decoder (Windows 2000) (Optional)	64
Setting and Changing the DVD-ROM Drive Region Code	65
Install the Intel SpeedStep Utility (Windows 2000) (Optional)	65
Install the System Help From the System Software CD	66
Download the System Help From the Dell Support WebSite	67
Updating Drivers and Utilities	67
Chapter 4	69
Getting Help	69
Technical Assistance	69
Help Tools	69
World Wide Web	70
AutoTech Service	70
TechFax Service	71
Automated Order-Status System	71
Technical Support Service	71
Problems With Your Order	71
Product Information	72
Returning Items for Warranty Repair or Credit	72
Before You Call	73
Dell Contact Numbers	75
Appendix A	89
Technical Specifications	89
Appendix B	95
Using the System Setup Program	95
Accessing the System Setup Program	95
Navigating Through the System Setup Program	96
Main Menu	97
System Devices Menu	98
Security Menu	99
Power Menu	100
Boot Menu	101
Exit Menu	102
Appendix C	103
System Messages	103
Appendix D	105
Regulatory Notices	105
FCC Notices (U.S. Only)	106
Class A	106
Class B	107
Modem Regulatory Information	107
Fax Branding	108
IC Notice (Canada Only)	108
Modem Regulatory Information	109
CTR21 Declaration	110
New Zealand Telecom Warnings	110
General	110
Important Notice	111
CE Notice (European Union)	111
Battery Disposal	112
EN 55022 Compliance (Czech Republic Only)	112
VCCI Notice (Japan Only)	112
Class A ITE	113
Class B ITE	113
Polish Center for Testing and Certification Notice	113
Wymagania Polskiego Centrum BadaÒ i Certyfikacji	114
Pozosta³e instrukcje bezpieczeÒstwa	114
NOM Information (Mexico Only)	115
Información para NOM (únicamente para México)	116
Appendix E	117
Limited Warranty and Return Policy	117
Three-Year Limited Warranty (U.S. Only)	117
Coverage During Year One	117
Coverage During Years Two and Three	118
General Provisions	118
Three-Year Limited Warranty (CanadaOnly)	119
Coverage During Year One	120
Coverage During Years Two and Three	120
General Provisions	121
One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)	121
Guarantee	121
Exclusions	122
Making a Claim	122
Limitation and Statutory Rights	122
“Total Satisfaction” Return Policy (U.S. and Canada Only)	123
Macrovision Product Notice	124
Index	125

Match case Limit results 1 per page

Dell Inspiron 5000 Reference and Troubleshooting Guide

software

installing drivers (Windows 2000), 3-11

installing drivers (Windows 98), 3-5

installing DVD decoder (Windows

2000), 3-14

installing DVD decoder (Windows 98),

3-9

installing system, 3-1

troubleshooting, 2-19

specifications

AC adapter, A-5

audio, A-3

battery, A-4

bus architecture, A-1

chip set, A-1

connectors, A-2

display, A-3

environmental, A-6

keyboard, A-4

memory, A-2

microprocessor, A-1

PC Card, A-2

touch pad, A-4

video, A-3

SpeedStep utility, 3-10, 3-15

support

AutoTech service, 4-2

electronic information service, 4-2

electronic quote service, 4-2

electronic support service, 4-2

Internet addresses, 4-2

TechFax Service, 4-3

technical, 4-1

system

Help

downloading, 3-17

installing, 3-16

system messages, C-1

system setup program

accessing, B-1

boot menu, B-7

exit menu, B-8

keyboard commands, B-2

main menu, B-3

system setup program

(continued)

menus, B-1

power menu, B-6

security menu, B-5

system devices menu, B-4

TechFax service, 4-3

technical support

about, 4-1, 4-3

Inspiron 5000 toll-free number (U.S.

only), 4-19

toll-free numbers, 4-7

touch pad

driver (Windows 2000), 3-13

driver (Windows 98), 3-6

troubleshooting, 2-19

troubleshooting

audio, 2-13

basic, 2-1

CD-ROM drive, 2-13

checking connections, 2-2

diskette drive, 2-13

display, 2-14

DVD-ROM drive, 2-13

environmental factors, 2-2

fax, 2-18

hard-disk drive, 2-15

hardware conflicts, 2-15

infrared port, 2-16

Internet connection, 2-18

Internet tools, 4-2

keyboard, 2-15

memory, 2-17

modem, 2-18

monitor, 2-14

mouse, 2-19

PC Cards, 2-18

power source, 2-3

software, 2-19

television connection, 2-20

touch pad, 2-19