Dell Inspiron 5000e Reference Guide - Page 47

Resolve Software Problems, Install and Con Software, Resolve Touch Pad and Mouse Problems

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Resolve Software Problems Software problems can result from the following circumstances: • Improper installation or configuration of an application program • Input errors • Drivers that may conflict with certain application programs • Memory conflicts You can confirm that a problem is software-related by running the System Board Devices tests as described in "Running the Dell Diagnostics" found earlier in this chapter. If all tests in the device group run successfully, the error condition may be related to a software problem. NOTE: For detailed troubleshooting information on a particular application program, see the software documentation or contact the software manufacturer. Install and Configure Software Before installing additional software, ensure that the application program is compatible with Microsoft Windows 98 Second Edition or Microsoft Windows 2000 (depending on the operating system software installed in your computer) and that your computer meets the minimum hardware requirements needed to run the software. Before installing software on your hard-disk drive, use a virus-scanning application program to check the diskettes or CDs for viruses. Viruses can quickly use all available system memory, damage and/or destroy data stored on the hard-disk drive, and permanently affect the performance of the application programs they infect. Software usually includes installation instructions in its accompanying documentation and a software setup program (usually called setup.exe or install.exe,) on a diskette or CD. Resolve Touch Pad and Mouse Problems • If you are using a PS/2 or USB mouse, ensure that the connector is firmly attached. • If you are using the touch pad or a PS/2 mouse, run the Pointing Devices test as described in "Running the Dell Diagnostics" found earlier in this chapter. • Reinstall the touch pad driver. For instructions, see "Install the Touch Pad Driver" in Chapter 3. NOTE: Be sure to refer to the section specific to your operating system. • Restart the computer. If you still have a touch pad or mouse problem, call Dell for technical assistance. See Chapter 4, "Getting Help," for instructions. support.dell.com Troubleshooting 2-19

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support.dell.com
Troubleshooting
2-19
Resolve Software Problems
Software problems can result from the following circumstances:
•
Improper installation or configuration of an application program
•
Input errors
•
Drivers that may conflict with certain application programs
•
Memory conflicts
You can confirm that a problem is software-related by running the
System Board
Devices
tests as described in “Running the Dell Diagnostics” found earlier in this
chapter. If all tests in the device group run successfully, the error condition may be
related to a software problem.
NOTE: For detailed troubleshooting information on a particular application program,
see the software documentation or contact the software manufacturer.
Install and Configure Software
Before installing additional software, ensure that the application program is
compatible with Microsoft Windows 98 Second Edition or Microsoft Windows 2000
(depending on the operating system software installed in your computer) and that
your computer meets the minimum hardware requirements needed to run the
software.
Before installing software on your hard-disk drive, use a virus-scanning application pro-
gram to check the diskettes or CDs for viruses. Viruses can quickly use all available
system memory, damage and/or destroy data stored on the hard-disk drive, and per-
manently affect the performance of the application programs they infect.
Software usually includes installation instructions in its accompanying documentation
and a software setup program (usually called
setup.exe
or
install.exe
,) on a diskette
or CD.
Resolve Touch Pad and Mouse Problems
•
If you are using a PS/2 or USB mouse, ensure that the connector is firmly
attached.
•
If you are using the touch pad or a PS/2 mouse, run the
Pointing Devices
test as
described in “Running the Dell Diagnostics” found earlier in this chapter.
•
Reinstall the touch pad driver. For instructions, see “Install the Touch Pad Driver”
in Chapter 3.
NOTE: Be sure to refer to the section specific to your operating system.
•
Restart the computer.
If you still have a touch pad or mouse problem, call Dell for technical assistance. See
Chapter 4, “Getting Help,” for instructions.