Home » Dell Manuals » Laptops » Dell Latitude E6400 ATG » Manual Viewer

Dell Latitude E6400 ATG E-Family Re-Image Guide  - Page 26

Appendix - A, FAQs - keyboard

View all Dell Latitude E6400 ATG manuals

Add to My Manuals
Save this manual to your list of manuals

Page 26 highlights

E-Family Reimage "How-To" Guide Appendix - A, FAQs 1. How do I resolve a PCI Yellow Bang? a. After installing the drivers and you have this PCI yellow bang in device manager, you need to install the following drivers found in the Chipset folder: b. For E-Family 1st generation you need to install two drivers - AMT SOL / LMS and AMT HECI c. For E-Family 2nd generation you need to install one driver - AMT HECI 2. How do I resolve a Broadcom USH Yellow Bang? a. After installing the drivers and you have this USH yellow bang in device manager, you need to install the Control Point Security Device Driver Pack 3. How do I resolve this Unknown Device yellow bang on E-Family 2nd generation? a. After installing the drivers and you have an unknown device yellow bang in device manager, you need to install the ST Micro Freefall Sensor driver found under Chipset 4. What drivers are in the Control Point Security Device Driver pack? a. The driver pack has the drivers for all security related hardware, including: o Broadcom Trusted Platform Module o Atmel Trusted Platform Module o STMicroelectronics Trusted Platform Module o Winbond Trusted Platform Module o O2Micro Smart Card Reader o Dell Smart Card Keyboard o UPEK TouchChip Fingerprint Reader o Authentec Fingerprint Reader o Broadcom Unified Security Hub o Vista Storage Driver Update (for ATAPI.SYS) 5. Can I use WiMax and WiFi at the same time? a. No, the wireless adapter only supports one of them being active at one time 6. What is the Dell System Software utility and why do I need it? a. The Dell System Software utility provides critical updates and patches for your operating system necessary for the correct operation of your system. It is important to install this Dell Confidential

Section	Page
1 Overview	3
2 “How-To”	4
2.1 Supported Operating Systems	4
2.2 E-Family New Features & Image Impact	5
2.2.1 New Features Offered on E-Family (all generations):	5
2.2.2 New Features Specific to E-Family 2nd Generation	6
2.3 Latest Drivers / Applications and Utilities	7
2.4 Installation Sequence	8
2.4.1 Installation Sequence Overview	8
2.4.2 Installation Sequence & Features at a Glance:	9
2.4.2.1 BIOS, Drivers and Firmware:	9
2.4.2.2 Applications:	10
2.5 BIOS	11
2.6 Recommended Drivers / Applications Installation Order	13
2.6.1 Intel Mobile Chipset	13
2.6.2 Dell System Software for critical Microsoft QFEs	13
2.6.3 PCMCIA / Smartcard Controller	13
2.6.4 Intel Storage - Intel Matrix Storage Manager / Intel Rapid Storage Technology	13
- If Intel Rapid Recovery or RAID Technologies is to be used, ensure the following:	14
o SATA operation mode in the BIOS is set to the appropriate IRRT, RAID On, or RAID mode	14
o Microsoft Operating System was installed under IRRT, RAID On, or RAID mode and the latest Intel Storage IMSM / IRST driver is installed	14
o Install the following Intel IMSM application provided by Dell:	14
 Intel Matrix Storage Manager Application, or	14
 Intel Rapid Storage Technology Application	14
2.6.5 Audio:	14
2.6.6 Graphics:	15
- Microsoft Operating Systems include the VGA graphics drivers only. Therefore for optimum graphics performance, Dell recommends installing the Dell graphics driver applicable to their system available on Dell’s driver & downloads support web site (support.dell.com) under the “Video” section	15
- The following table lists the various graphics solutions’ offerings on Dell E-Family products:	15
2.6.7 Intel Turbo Boost Driver	15
2.6.8 Integrated Wired Network Controller (Ethernet)	16
o Microsoft Operating Systems XP 32 & 64-Bit, Vista 32 & 64-Bit, and Win7 32 & 64-Bit either do not provide native support or do not include the driver recommended by Dell. Install the following Dell driver for network connectivity:	16
o Microsoft Operating Systems XP 32 & 64-Bit, Vista 32 & 64-Bit, and Win7 32 & 64-Bit either do not provide native support or do not include the driver recommended by Dell. Install the following Dell driver for network connectivity:	16
o To ensure full functionality of the Intel Gigabit Network adapter, Dell recommends that you install the Intel PROSet available on Dell’s driver & downloads support web site (support.dell.com) under the “Network” section	16
2.6.9 Control Point Security Device Driver	16
2.6.10 Control Point System Manager	17
2.6.11 Control Point Security Manager	17
2.6.12 Control Point Connection Manager (applies to E-Family 1st generation only)	18
2.6.13 Wireless Local Network Adapters (WLAN)	18
2.6.14 Wireless Personal Area Network Adapter (UWB / WPAN)	20
2.6.15 Mobile Broadband Wireless Wide Area Network Adapter (WWAN)	20
- Microsoft XP 32 & 64-Bit, Vista 32 & 64-Bit, and Win7 32 & 64-Bit Operating Systems do not provide native support for the broadband Wireless WAN controllers featured in Dell E-Family systems. To obtain broadband functionality, install the Broadband device driver applicable to the wireless WAN devices installed in the system, and to the service carrier you have a contract with available on Dell’s driver & downloads support web site (support.dell.com) under the “Communication” section	20
- The Wireless 5600 EVDO-HSPA module requires the installation of Dell Control Point Connection Manager. Install the driver and FW before installing the Dell Control Point Connection Manager. The latest versions of Dell Control Point Connection Manager (v1.3 and later) provide the WWAN drivers and FW in the Dell Control Point Connection Manager Driver Pack. Earlier versions provide the drivers and FW in one single Dell Control Point Connection Manager installer. The Dell Control Point Connection Manger application and Driver Packs can be found under the “Control Point” section posted on Dell’s driver & downloads support web site (support.dell.com). Individual driver and FW releases for the 5600 EVDO-HPSA module can be found under the “Communication” section posted on Dell’s driver & downloads support web site (support.dell.com). It is highly recommended to use the Driver Packs to ensure version compatibility	20
o Dell Wireless 5720 Sprint (EVDO Rev-A) Mini Card	21
o Dell Wireless 5720 VZW (EVDO Rev-A) Mini Card	21
o Dell Wireless 5530 HSPA Mini-Card	21
o Dell Wireless 5540 HSPA Mini-Card	21
o Dell Wireless 5600 (EVDO-HSPA) Mobile Broadband Mini-Card	21
o Dell Wireless 5620 EVDO-HSPA Mobile Broadband Mini-Card	21
2.6.16 Touchpad	21
- Microsoft XP 32 & 64-Bit, Vista 32 & 64-Bit, and Win7 32 & 64-Bit Operating Systems do not include the Dell Touchpad drivers	21
- The Microsoft native OS mouse driver only provides basic point and click functionality. No advanced features are available with the native driver and this may provide a less than optimal user experience	21
- Dell recommends installing the appropriate Dell Touchpad driver for the following user experience benefits:	21
o The driver is tuned to the system characteristics to offer enhanced cursor acceleration and precision	21
o The driver provides the core palm rejection features	21
o Access to additional features and control setting (varies with system) including:	21
 Enhanced scrolling and tapping	21
 Touch sensitivity control	21
 Multi-Touch Gestures (2nd Generation)	21
 Jog Shuttle control (M6400 & M6500)	21
- Differences between Dell Touchpad devices and drivers:	21
/	21
- Dell Touchpad drivers are different between the 1st and 2nd generation of systems. Drivers from the 1st generation (Dell Touchpad / Pointing Stick) and 2nd generation (Dell Multi-Touch Touchpad) are not compatible. Dell strongly recommends only installing the appropriate driver for the system	21
- Dell Touchpad drivers are found under the “Input Device Drivers” section posted on Dell’s driver & downloads support web site (support.dell.com)	21
2.6.17 Free Fall Sensor	22
2.6.18 Modem (Not applicable to Dell Precision M6400/6500)	22
2.6.19 Intel vPro or AMT (Applicable ONLY to vPro Configurations)	22
2.6.20 USB 3.0 (M6500 system only)	22
2.6.21 Touch Screen Digitizer (E6400 ATG & E6410 ATG systems only)	23
2.6.22 Webcam	23
2.6.23 Control Vault Firmware	23
2.6.24 Windows Update	23
2.6.25 Latitude ON / Precision ON	24
Appendix – A, FAQs	26
Appendix – B, Tables	28
- Control Point System Manager Features - Table B1	28
- Control Point Security Manager Features – Table B2	29
- Control Point Connection Manager Features – Table B3	30
Appendix – C, E-Docks	31