Dell OptiPlex NX Diagnostics and Troubleshooting Guide (.pdf) - Page 90

If you did not convert your service tag number to an express service code the first time you turned on the system, do it before you call Dell for technical assistance. Find the Express Service Code icon in the Dell Accessories folder or program group. Doubleclick the icon and follow the directions. NOTE: Dell's Express Service may not be available in all countries. For instructions on using the technical support service, see "Technical Support Service" and "Before You Call" found later in this chapter. Help Tools Dell provides a number of tools to assist you. Table 7-1 lists subjects you may want information about, tasks you may want to perform, and the tool(s) you can use for help. Each tool is described later in this section. Table 7-1. Help Tools Subject or Task Tool BIOS revisions TechConnect BBS Frequently asked questions Frequently Asked Questions cards, Dell Q&A, AutoTech service Information about Dell, its products, and its service and support policies TechFax service, TechConnect BBS, World Wide Web on the Internet Installation instructions System documentation, technical support service, AutoTech service Interrupt maps TechFax service Ordering parts Technical support service, TechConnect BBS Software update information TechFax service System board layouts TechFax service, system documentation Technical notes on system compatibility and revisions TechFax service Technical training class information TechFax service Technical specifications TechFax service, system documentation Troubleshooting, step-by-step instructions System documentation, Dell Diagnostics program, AutoTech service Unresolved problems requiring assistance from a Dell Technical support service, TechConnect BBS technician NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviations and acronyms list that precedes the Index. 7-2 Diagnostics and Troubleshooting Guide