Dell OptiPlex NX Diagnostics and Troubleshooting Guide (.pdf) - Page 91

Frequently Asked Questions Cards Dell anticipates some of your questions by providing two information cards with certain Dell systems. One card is titled Frequently Asked Questions About Your Dell System and the other is titled Frequently Asked Questions About MS-DOS and Microsoft Windows. Be sure to review these cards when you have a question about your system, MS-DOS, or the Windows 3.x or Windows 95 operating system. Dell Q&A The Dell Q&A, a Windows-based online help file that answers questions that are often asked by Dell computer users, is included with certain Dell systems that were purchased with the Dell-installed Windows 3.x or Windows 95 operating system. To view the Dell Q&A, open the Dell Accessories program group or folder and double-click on the Dell Q&A icon. If you need further instructions on using the Dell Q&A, click Help from the Dell Q&A button bar. System Documentation The system documentation shipped with your system includes information about installing hardware, software support utilities, and video drivers and about using the System Setup program. For certain Dell systems, the system documentation is provided online and is located in the Dell Accessories program group or folder. World Wide Web on the Internet Dell can be accessed electronically on the Internet via a World Wide Web site, a file transfer protocol (FTP) site, and electronic mail (e-mail) using the following addresses: • World Wide Web http://www.dell.com/ http://www.dell.com/intl/apcc/ (for Asian/Pacific countries only) http://www.dell.com/euro/ (for Europe only) • Anonymous FTP ftp.dell.com/ Log in as user: anonymous, and use your e-mail address as your password. • Electronic Support Service [email protected] [email protected] (for Asian/Pacific countries only) • Electronic Quote Service [email protected] [email protected] (for Asian/Pacific countries only) • Electronic Information Service [email protected] Commercial Online Service Dell can be accessed electronically via CompuServe® by typing GO DELL. Dell Diagnostics Program Every Dell system comes with the Dell Diagnostics, a program that can help you determine what is wrong with the system when it does not operate correctly. This program provides valuable information for you and for Dell technicians should you need to call Dell. See Chapter 4, "Running the Dell Diagnostics," for instructions on using the diagnostics. You can use this diagnostic program to test major components or devices in the system, if the system can boot. AutoTech Service Dell's automated technical support service-AutoTech- provides recorded answers to the questions most frequently asked by Dell customers. When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions. You can even interrupt an AutoTech session and continue the session later. The code number that the AutoTech service gives you allows you to continue your session where you ended it. The information available through AutoTech includes: • Specifications and prices for Dell systems currently on sale Getting Help 7-3