Dell P190S User Guide - Page 26

Dell P170S/P190S Flat Panel Monitor User's Guide Synchronization Problems Screen is scrambled or appears torn Reset the monitor to Factory Settings. Perform Auto Adjust via OSD. Adjust Phase and Pixel Clock controls via OSD. Perform monitor Self Test Feature Check to determine if scrambled screen appears in self-test mode. Check for bent or broken pins in the video cable connector. Restart the computer in the safe mode. Safety Related Issues Intermittent Problems Missing Color Wrong Color Visible signs of smoke or sparks Monitor turns on & off Picture lacks color Picture color is not good Do not perform any troubleshooting steps. Contact Dell immediately. Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. Reset the monitor to Factory Settings. Perform monitor Self Test Feature Check to determine if the intermittent problem occurs in self-test mode. Perform monitor Self Test Feature Check. Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. Check for bent or broken pins in the video cable connector. Change the color to "User Preset" Adjust R/G/B value of "User Preset" Image retention from a static image left on the monitor for a long period of time Faint shadow from the static image displayed appears on the screen Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power Management Modes). Alternatively, use a dynamically changing screensaver. Product-Specific Problems SPECIFIC SYMPTOMS Screen image is too small Cannot adjust the monitor with the buttons on the front panel No Input Signal when user controls pressed WHAT YOU EXPERIENCE Image is centered on screen, but does not fill entire viewing area OSD does not appear on the screen No picture, the LED light is green. When press "+", "-" or "Menu" key, the message " No input signal " will appear. POSSIBLE SOLUTIONS Perform monitor reset on "Factory Reset" Turn the monitor off and unplug the power cord and then plug back and power on Check the signal source. Ensure that the computer is not in power saving by moving the mouse or pressing any key on the keyboard. Check whether the signal cable is plugged in and seated properly. Re-plug the signal cable if necessary. Re-boot the computer or video player. The monitor will not fill the entire The picture does not fill the height screen. or width of the screen. Due to the non-standard formats of DVDs, the monitor may not show the full screen pictures. USB Problems Specific Symptoms USB interface is not working What You Experience USB peripherals are not working. High Speed USB 2.0 interface is High Speed USB 2.0 peripherals working slowly or not slow at all. Possible Solutions Check that your monitor is turned ON. Reconnect the upstream cable to your computer. Reconnect the USB peripherals (downstream connector). Switch off and then turn on the monitor again. Check that your computer is USB 2.0 capable. Verify USB 2.0 source on your computer. Reconnect the upstream cable to your computer. Reconnect the USB peripherals (downstream connector). Troubleshooting the Dell™ Soundbar (Optional) COMMON SYMPTOMS No Sound WHAT YOU EXPERIENCE Soundbar has power - power indicator is on. POSSIBLE SOLUTIONS Plug the audio line-in cable into the computer's audio out jack. Set all Windows volume controls to their maximum. Play some audio content on the computer (i.e., audio CD, or MP3). Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting. Clean and reseat the audio line-in plug. file:///S|/SSA_Proposal/P170S_P190S/UG/solve.htm[7/8/2011 4:49:32 PM]