Dell PowerEdge R940xa EMC Technical Specifications - Page 39

Getting help, Contacting Dell, Documentation feedback, Accessing system information by using QRL

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5 Getting help Topics: • Contacting Dell • Documentation feedback • Accessing system information by using QRL • Receiving automated support with SupportAssist • Recycling or End-of-Life service information Contacting Dell Dell provides several online and telephone based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer service issues: 1. Go to www.dell.com/support/home 2. Select your country from the drop-down menu on the lower right corner of the page. 3. For customized support: a) Enter your system Service Tag in the Enter your Service Tag field. b) Click Submit. The support page that lists the various support categories is displayed. 4. For general support: a) Select your product category. b) Select your product segment. c) Select your product. The support page that lists the various support categories is displayed. 5. For contact details of Dell Global Technical Support: a) Click Global Technical Support b) The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team. Documentation feedback You can rate the documentation or write your feedback on any of our Dell EMC documentation pages and click Send Feedback to send your feedback. Accessing system information by using QRL You can use the Quick Resource Locator (QRL) to get immediate access to the information about your system. The QRL is located on the top of the system cover and provides access to generic information about your system. If you want to access information specific to the system service tag, such as configuration and warranty, you can access QR code located on the system Information tag. Ensure that your smart phone or tablet has the QR code scanner installed. The QRL includes the following information about your system: • How-to videos • Reference materials, including the Owner's Manual, LCD diagnostics, and mechanical overview • A direct link to Dell to contact technical assistance and sales teams 1. Go to www.dell.com/qrl and navigate to your specific product or 2. Use your smart phone or tablet to scan the model-specific Quick Resource (QR) code on your PowerEdge system or in the Quick Resource Locator section. Getting help 39

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Getting help
Topics:
•
Contacting Dell
•
Documentation feedback
•
Accessing system information by using QRL
•
Receiving automated support with SupportAssist
•
Recycling or End-of-Life service information
Contacting Dell
Dell provides several online and telephone based support and service options. If you do not have an active internet connection, you can
find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product,
and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer service issues:
1.
Go to
www.dell.com/support/home
2.
Select your country from the drop-down menu on the lower right corner of the page.
3.
For customized support:
a)
Enter your system Service Tag in the
Enter your Service Tag
field.
b)
Click
Submit
.
The support page that lists the various support categories is displayed.
4.
For general support:
a)
Select your product category.
b)
Select your product segment.
c)
Select your product.
The support page that lists the various support categories is displayed.
5.
For contact details of Dell Global Technical Support:
a)
Click
Global Technical Support
b)
The
Contact Technical Support
page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team.
Documentation feedback
You can rate the documentation or write your feedback on any of our Dell EMC documentation pages and click
Send Feedback
to send
your feedback.
Accessing system information by using QRL
You can use the Quick Resource Locator (QRL) to get immediate access to the information about your system. The QRL is located on the
top of the system cover and provides access to generic information about your system. If you want to access information specific to the
system service tag, such as configuration and warranty, you can access QR code located on the system Information tag.
Ensure that your smart phone or tablet has the QR code scanner installed.
The QRL includes the following information about your system:
•
How-to videos
•
Reference materials, including the Owner’s Manual, LCD diagnostics, and mechanical overview
•
A direct link to Dell to contact technical assistance and sales teams
1.
Go to
www.dell.com/qrl
and navigate to your specific product or
2.
Use your smart phone or tablet to scan the model-specific Quick Resource (QR) code on your PowerEdge system or in the Quick
Resource Locator section.
5
Getting help
39