Dell PowerStore 1000T EMC PowerStore Security Configuration Guide - Page 39

NOTE: Never manually add or remove an appliance from the gateway server. Only add or remove an appliance from a gateway server with the PowerStore Manager SupportAssist configuration wizard. Requirements for SupportAssist Direct Connect The following requirement is applicable to both the Direct Connect without remote access and Direct Connect with remote access SupportAssist implementations: • Network traffic (HTTPS) must be permitted on ports 443 and 8443 (outbound) to Dell EMC Support. Failure to open port 8443 results in significant performance impact (30-45 percent). Failure to open both ports may result in a delay in resolving issues with the end device. The following requirement is applicable to only the Direct Connect with Remote Access SupportAssist implementation: • If your implementation will include a Policy Manager for more control over remote access to the appliance, you must indicate this when you configure the SupportAssist feature. Configuring SupportAssist Configure SupportAssist for an appliance by using any of the following means: • Initial Configuration wizard - A user interface that walks you through the initial set up of PowerStore Manager and prepares the system for use. • Suppoprt Assist - A settings page that you can access from the PowerStore Manager (click Settings and under Support select SupportAssist). • REST API server - Application interface that can receive REST API requests to configure SupportAssist settings. For more information about the REST API, refer to the PowerStore REST API Reference Guide. To determine the status of the SupportAssist feature, click Settings and under Support select SupportAssist in the PowerStore Manager. Configure SupportAssist About this task To configure SupportAssist using the PowerStore Manager, do the following: NOTE: Changing the Direct Connect with remote access option to either the Direct Connect without remote access or Gateway Connect options requires assistance from Dell EMC Support personnel. Steps 1. Click Settings and under Support select SupportAssist. 2. If the status of SupportAssist is shown as disabled, click the SupportAssist control icon to enable SupportAssist. Although the SupportAssist feature can be disabled, it is not recommended. The button should move to the right and change its indication to Enabled. However, the Connection Status will not change until after you enter the necessary configuration information and click Apply. 3. Under SupportAssist, the Connect to CloudIQ checkbox is selected by default; if you do not want to send files to CloudIQ, clear the checkbox; otherwise, leave the checkbox selected. 4. Select the Type of SupportAssist option you intend to use from the list. 5. Depending on which type of SupportAssist option you select, do one of the following: • For either the Gateway Connect without remote access or Gateway Connect with remote access options: ○ Specify the IP address of the gateway server. NOTE: The gateway server must be up and running before you configure your appliance to use it. ○ If the port that will be used to connect to the gateway server is different than the default (9443), use the controls to select the number of the port that will be used in your network. • For the Direct Connect without remote access option: ○ If your network connection uses a proxy server, specify the IP address of the proxy server. Secure serviceability settings 39