Dell PowerVault MD3660f Dell PowerVault MD Storage Array VMware vCenter Plug-i - Page 57

Troubleshooting MD vCenter Plug-in Issues, Application Server Logs

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6 Troubleshooting MD vCenter Plug-in Issues This section describes how to open and read MD vCenter Plug-in log file, provides answers to some frequently asked questions, and describes how to resolve some common problems you might encounter with the MD vCenter Plug-in. Application Server Logs All procedures that are performed from the MD vCenter Plug-in are logged to the following file on the application server: C:\Program Files\Dell MD Storage Array vCenter Management Plug-in\jetty\logs\ vCenter2-logx.y.csv The file is archived every 24 hours and stored for 10 days, after which the file is overwritten. You can open the file and view it in Notepad, CVSed, or a similar viewer. NOTE: If the file is locked, you can create a copy of the file with a different name, then open the copied file. Figure 46. MD vCenter Plug-in Log view These additional log files are also maintained in this directory, but these files are generally not in a userfriendly format: • vCenter2debug-x.log.y − debug log used by technical support • jetty-service.log − Jetty service log used by technical support • .request.log − log of IP addresses for all Jetty service requests from clients I Receive an Error When Attempting to Register the vCenter Plug-in If you receive an error when attempting to register the MD vCenter Plug-in at installation, check the following: 1 Verify the specified administrator user ID exists and has administrator privileges. Dell MD Storage Array vCenter Plug-in | 57

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Dell MD Storage Array vCenter Plug-in
|
57
6
Troubleshooting MD vCenter Plug-in
Issues
This section describes how to open and read MD vCenter Plug-in log file, provides answers to some frequently
asked questions, and describes how to resolve some common problems you might encounter with the MD
vCenter Plug-in.
Application Server Logs
All procedures that are performed from the MD vCenter Plug-in are logged to the following file on the
application server:
C:\Program Files\Dell MD Storage Array vCenter Management
Plug-in\jetty\logs\
vCenter2-logx.y.csv
The file is archived every 24 hours and stored for 10 days, after which the file is overwritten. You can open the
file and view it in Notepad, CVSed, or a similar viewer.
NOTE:
If the file is locked, you can create a copy of the file with a different name, then open the copied
file.
Figure 46. MD vCenter Plug-in Log view
These additional log files are also maintained in this directory, but these files are generally not in a user-
friendly format:
•
vCenter2debug-x.log.y
−
debug log used by technical support
•
jetty-service.log
−
Jetty service log used by technical support
•
<date/time stamp>
.request.log
−
log of IP addresses for all Jetty service requests from clients
I Receive an Error When Attempting to Register the vCenter Plug-in
If you receive an error when attempting to register the MD vCenter Plug-in at installation, check the following:
1
Verify the specified administrator user ID exists and has administrator privileges.