Dell S2419HM Monitor Users Guide - Page 39
Common, Symptoms, What You, Experience, Possible Solutions, Preset Modes, Color, Custom
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Common Symptoms HDR Problems Missing Color Wrong Color Image retention from a static image left on the monitor for a long period of time What You Experience Possible Solutions Cannot set GFX • Ensure the Personal Computer (PC) or graphics solution into solution meets minimum requirement for HDR HDR mode after playback and install the latest software drivers for switching into the Graphics card. Desktop/Movie • Ensure that the inbox HDMI 2.0 cable that comes HDR/Game HDR with the package is used. Presets • If the above steps fail, choose the resolution 3840 x 2160 from the Display Properties to force the proper HDR signaling. Picture missing color • Perform monitor self-test. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Check for bent or broken pins in the video cable connector. Picture color not • Change the settings of the Preset Modes in the good Color menu OSD depending on the application. • Adjust R/G/B value under Custom. Color in Color menu OSD. • Change the Input Color Format to PC RGB or YPbPr in the Color menu OSD. • Run the built-in diagnostics. Faint shadow from the static image displayed appears on the screen • Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power Management Modes). • Alternatively, use a dynamically changing screensaver. Troubleshooting | 39