Dell U3011 Warranty and Support Information - Page 14

Warranty and Support Information purchase price paid, less shipping and handling and any applicable restocking fees. Exceptions to Dell's 21-Day Return Period • PowerEdge, PowerConnect, and PowerVault products purchased directly from Dell may be returned within 30 days from the date on the packing slip or invoice. • New Vostro, OptiPlex, Latitude, and Dell Precision systems purchased directly from Dell's Small & Medium Business division may be returned within 30 days from the date on the packing slip or invoice. • Application software and operating systems that have been installed by Dell may be returned only if installed on a returnable system, and only if you return that system within the applicable return period. • Dell EqualLogic and EqualLogic-branded products, Dell|EMC and EMC-branded products, PowerVault ML6000 tape libraries, non-Dell-branded enterprise products, enterprise software, and customized hardware or software products may not be returned at any time. Software licenses purchased under any type of volume license agreement may be returned only with the express approval of the publisher, which in many circumstances will not be granted. Restocking Fees: Unless the product is defective or the return is a direct result of a Dell error, Dell may charge a restocking fee of up to 15% of the purchase price paid. How to Return a Product: Before returning a product, you must first contact Dell customer service and obtain a Credit Return Authorization (CRA) number before the end of the applicable return period. Dell will not accept returns without a CRA number. To find the 14 appropriate phone number or to send an e-mail to customer service to request a CRA number, go to www.dell.com/contact, or see "Contacting Dell" or "Getting Help" in your customer documentation. You must ship the product to Dell within 5 days of the date that Dell issues the Credit Return Authorization number, as follows: • Ship back all products you are seeking to return to Dell and for which you received a CRA number. For partial returns, your credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions. • Return the products in their original packaging, in as-new condition, along with any media, documentation, and any other items that were included in your original shipment. • Ship the product at your expense, and insure the shipment or accept the risk of loss or damage during shipment. Upon receipt of your return, Dell will issue a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees. NOTE: Before you return the product to Dell, make sure to back up any data on the hard drive(s) and on any other storage device in the product. Remove any and all confidential, proprietary and personal information, as well as removable media, such as floppy disks, CDs, and PC Cards. Dell is not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media that may be included with your return.