Dell U3011 Warranty and Support Information - Page 18

Warranty and Support Information refer to that contract for details on how to obtain service. Our thirdparty service provider's contracts are also available online at www.dell.ca/servicecontracts. How will you fix my product? We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products. May I transfer the limited warranty? Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. Please note that CompleteCare™Coverage may not be transferred. For Canada-puchased systems (in-country transfers) and to transfer from one customer to another, go to www1.ca.dell.com/ content/topics/reftopic.aspx/gen/en/ ccare?c=ca&l=en&s=gen&~section=012. If you do not have Internet access, call Dell at 1-800-847-4096 (home consumer customers) or 1-800-387-5757 (all business or government customers). All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and conditions of the original service or limited warranty agreement located at www.dell.ca/servicecontracts and Dell's terms and conditions of sale located at www.dell.ca. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or 18 the accuracy of the listings of products you purchase from a third party. Dell Return Policy (Canada Only) Dell values our relationship with you, the end user, and offers a return policy for most products that you purchase directly from Dell. Under this policy, you may return to Dell, within the applicable return policy period, products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees. Hardware Products and Accessories: Unless you have a separate agreement with Dell or except as provided in the section below, all hardware, accessories, peripherals, parts and software that is unopened and still in its/their sealed package or, if delivered electronically, software you have not accepted by clicking the "I agree to these Terms and Conditions" button, may be returned within thirty (30) days from the date of receipt for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees. Exceptions to Dell's 30-day return policy: • PowerEdge™, PowerConnect™ and PowerVault™ products may be returned within thirty (30) days from the date of receipt, except that new PowerEdge™ SC servers and Nseries products may only be returned within fourteen (14) days from the date of receipt. • Application software or an operating system that has been installed by Dell may not be returned unless you return the entire computer under the 30-day return policy. • Dell/EMC storage products, EMC-branded products, Unisysbranded products, PowerVault™ 160T tape libraries, enterprise software, non-Dell branded enterprise products, software and/or software licenses purchased under any