Dell U3011 Warranty and Support Information - Page 19

type of volume purchase agreement or any non-Dell customized hardware and/or software product(s) may not be returned at any time. Restocking Fees: Unless the product is defective or where otherwise prohibited by law, a restocking fee of 15% may be charged on hardware, accessories, peripherals, parts and unopened software. How to Return: To return products, you must contact Dell Customer Service at 1-800-847-4096 and receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return. You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization Number. You must: • Ship back all products you are seeking to return to Dell. At Dell's discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing and any unadvertised discounts or concessions. • Return the products in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment. • Ship the product(s) at your expense, and insure the shipment or accept the risk of loss or damage during shipment. Upon receipt of the complete returned purchase, Dell will issue a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees. NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary or personal information, Warranty and Support Information removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media. Dell™ Software and Peripherals (Canada Only) Third-Party Software and Peripherals Products Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software and peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Third-party manufacturer warranties vary from product to product. Consult your product documentation for specific warranty information. More information may also be available from the manufacturer or publisher. While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today. If you have questions about compatibility, we recommend and encourage you to contact the third-party software and peripheral product manufacturer or publisher directly. Dell-Branded Peripheral Products Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the manufacturer) such as monitors, batteries, memory, docking stations, and projectors. To determine which limited warranty applies to the product you purchased, see the Dell invoice and/or the product documentation 19