Dell Vostro 5300 Service Manual - Page 48

Validation Tools, Online SupportAssist ePSA, ePSA or PSA Error Codes Validation Tool, Usage Guide

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4. Click the arrow at the bottom left corner. Diagnostics front page is displayed. 5. Click the arrow in the lower-right corner to go to the page listing. The items detected are listed. 6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test. 7. Select the device from the left pane and click Run Tests. 8. If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. Validation Tools This section contains information on how to validate the SupportAssist ePSA, ePSA or PSA error codes. Error code verification can be done using below two methods : • Online Enhanced Preboot System Assessment Validation Tool. • QR scanning using QR APP on Smart Phone. Online SupportAssist ePSA, ePSA or PSA Error Codes Validation Tool Usage Guide Steps 1. User to obtain information from ePSA error windows. 2. Navigate to https://www.dell.com/support/diagnose/Pre-boot-Analysis. 3. Enter error code, validation code, and service tag. Part serial number is optional. 48 Troubleshooting

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4.
Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5.
Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6.
To run a diagnostic test on a specific device, press Esc and click
Yes
to stop the diagnostic test.
7.
Select the device from the left pane and click
Run Tests
.
8.
If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
Validation Tools
This section contains information on how to validate the SupportAssist ePSA, ePSA or PSA error codes.
Error code verification can be done using below two methods :
•
Online Enhanced Preboot System Assessment Validation Tool
.
•
QR scanning using QR APP on Smart Phone
.
Online SupportAssist ePSA, ePSA or PSA Error Codes Validation Tool
Usage Guide
Steps
1.
User to obtain information from ePSA error windows.
2.
Navigate to
.
3.
Enter error code, validation code, and service tag. Part serial number is optional.
48
Troubleshooting