Dell Vostro A840 Setup and Quick Reference Guide  - Page 49

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Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is compatible with the operating system installed on your computer. • Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the program. • If necessary, uninstall and then reinstall the program. Troubleshooting BACK UP YOUR FILES IMMEDIATELY • Use a virus-scanning program to check the hard drive, CDs, or DVDs • Save and close any open files or programs and shut down your computer through the Start menu Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate. Dell Support Center The Dell Support Center helps you find the service, support and system-specific information you need. For more information about Dell Support Center and available support tools, click the Services tab at support.dell.com. 49

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Troubleshooting
49
Other software problems
C
HECK
THE
SOFTWARE
DOCUMENTATION
OR
CONTACT
THE
SOFTWARE
MANUFACTURER
FOR
TROUBLESHOOTING
INFORMATION
—
•
Ensure that the program is compatible with
the operating system installed on your
computer.
•
Ensure that your computer meets the
minimum hardware requirements needed to
run the software. See the software
documentation for information.
•
Ensure that the program is installed and
configured properly.
•
Verify that the device drivers do not conflict
with the program.
•
If necessary, uninstall and then reinstall the
program.
B
ACK
UP
YOUR
FILES
IMMEDIATELY
•
Use a virus-scanning program to check the
hard drive, CDs, or DVDs
•
Save and close any open files or programs
and shut down your computer through the
Start menu
Dell Technical Update Service
The Dell Technical Update service provides
proactive e-mail notification of software and
hardware updates for your computer. The service is
free and can be customized for content, format, and
how frequently you receive notifications.
To enroll for the Dell Technical Update service, go to
support.dell.com/technicalupdate
.
Dell Support Center
The Dell Support Center helps you find the service,
support and system-specific information you need.
For more information about Dell Support Center and
available support tools, click the
Services
tab at
support.dell.com
.