Dell XPS /Inspiron M170 Owner's Manual - Page 60

Booting, Dell Diagnostic Utility Partition. Press any key to continue, Custom Test, Symptom Tree

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www.dell.com | support.dell.com • If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell before continuing on to the Dell Diagnostics. See "Contacting Dell" on page 113. If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue. 6 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer questions periodically. Tests a specific device. You can customize the tests you want to run. Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having. 2 If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell. See "Contacting Dell" on page 113. NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. 3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information. 60 Solving Problems

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60
Solving Problems
www.dell.com | support.dell.com
•
If failures are detected during the Pre-boot System Assessment, write down the error
code(s) and contact Dell before continuing on to the Dell Diagnostics. See "Contacting
Dell" on page 113.
If the Pre-boot System Assessment completes successfully, you receive the message
Booting
Dell Diagnostic Utility Partition. Press any key to continue
.
6
Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard
drive.
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the
Main
Menu
screen appears, click the button for the
option you want.
2
If a problem is encountered during a test, a message appears with an error code and a
description of the problem. Write down the error code and problem description and follow
the instructions on the screen.
If you cannot resolve the error condition, contact Dell. See "Contacting Dell" on page 113.
NOTE:
The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag.
3
If you run a test from the
Custom Test
or
Symptom Tree
option, click the applicable tab
described in the following table for more information.
Option
Function
Express Test
Performs a quick test of devices. This test typically takes
10 to 20 minutes and requires no interaction on your
part. Run
Express Test
first to increase the possibility of
tracing the problem quickly.
Extended Test
Performs a thorough check of devices. This test typically
takes an hour or more and requires you to answer
questions periodically.
Custom Test
Tests a specific device. You can customize the tests you
want to run.
Symptom Tree
Lists the most common symptoms encountered and
allows you to select a test based on the symptom of the
problem you are having.