Dell XPS 13 9300 Service Manual
Dell XPS 13 9300 Manual
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- Dell XPS 13 9300 | Service Manual - Page 1
XPS 13 9300 Service Manual Regulatory Model: P117G Regulatory Type: P117G001 - Dell XPS 13 9300 | Service Manual - Page 2
data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019-2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may - Dell XPS 13 9300 | Service Manual - Page 3
...5 Safety instructions...5 Electrostatic discharge-ESD protection...6 ESD field service kit ...6 Transporting sensitive components...7 After working inside your computer...7 2 Removing and installing components 8 Recommended tools...8 Screw list...8 Major components of XPS 13 9300...9 Base - Dell XPS 13 9300 | Service Manual - Page 4
your system BIOS using a USB flash drive 48 Updating the Dell BIOS in Linux and Ubuntu environments 49 Flashing the BIOS from the F12 One-Time boot menu Clearing BIOS (System Setup) and System passwords 53 5 Troubleshooting...54 Recovering the operating system...54 Enhanced Pre-Boot System - Dell XPS 13 9300 | Service Manual - Page 5
best practices, see the Regulatory Compliance home page at www.dell troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that the ports and the - Dell XPS 13 9300 | Service Manual - Page 6
problems or a shortened product life span to recognize and troubleshoot is the skin, the ESD mat, and the hardware is known as bonding. Use only Field Service best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the best - Dell XPS 13 9300 | Service Manual - Page 7
for safe transport. ESD protection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate - Dell XPS 13 9300 | Service Manual - Page 8
NOTE: Screw color may vary with the configuration ordered. Table 1. Screw list Component Base cover Secured to Palm-rest and keyboard assembly Battery Palm-rest and keyboard assembly Solid-state drive bracket System board Screw type M2x3, Torx 5 M1.6x2.5 M2x3 Quantity 8 5 1 Screw image Fans - Dell XPS 13 9300 | Service Manual - Page 9
Major components of XPS 13 9300 The following image shows the major components of XPS 13 9300. 1. Base cover 2. Battery 3. Left fan 4. Heat sink 5. Left antenna 6. System board 7. Left speaker 8. Palm-rest and keyboard assembly 9. Display assembly 10. Right speaker 11. Display-cable bracket 12. - Dell XPS 13 9300 | Service Manual - Page 10
for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your - Dell XPS 13 9300 | Service Manual - Page 11
Removing and installing components 11 - Dell XPS 13 9300 | Service Manual - Page 12
: The following steps are applicable only if you want to further remove any other component from your computer. 4. Using the pull tab, disconnect the battery cable from the system board. 5. Turn your computer over and press the power button for 15 seconds to drain the flea power. Installing the base - Dell XPS 13 9300 | Service Manual - Page 13
Steps 1. Connect the battery cable to the system board, if applicable. 2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place. Removing and installing components 13 - Dell XPS 13 9300 | Service Manual - Page 14
can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. • Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers. Removing the battery Prerequisites 1. Follow the procedure in Before working inside - Dell XPS 13 9300 | Service Manual - Page 15
the five screws (M1.6x2.5) that secure the battery to the palm-rest and keyboard assembly. 2. Disconnect the battery cable from the system board, if applicable. 3. Lift the battery off the palm-rest and keyboard assembly. Installing the battery Prerequisites If you are replacing a component, remove - Dell XPS 13 9300 | Service Manual - Page 16
the screw holes on the palm-rest and keyboard assembly. 2. Replace the five screws (M1.6x2.5) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your - Dell XPS 13 9300 | Service Manual - Page 17
the wireless card. 4. Note the routing of the left antenna cable. 5. Starting from the wireless card, remove each antenna cable from the routing guides, toward the respective antennas. 6. Remove the screw (M2x3) that secures the solid-state drive shield and the solid-state drive to the system board - Dell XPS 13 9300 | Service Manual - Page 18
M2x3) that secures the solid-state drive shield and the solid-state drive to the system board. 5. Route the left antenna cable through the routing guides on the system board toward the wireless card. 6. Connect the left antenna cable to the wireless card. 7. Align the screw hole on the wireless-card - Dell XPS 13 9300 | Service Manual - Page 19
Fans Removing the fans Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the fans and provide a visual representation of the removal procedure. Removing and installing components 19 - Dell XPS 13 9300 | Service Manual - Page 20
Steps 1. Peel the tape that secures the fan A cable to the system board. 2. Disconnect the fan A cable from the system board. 3. Remove the two screws (M1.6x2.5) that secure fan A to the system board. 4. Lift fan A off the system board. 5. Peel the tape that secures the fan B cable to the system - Dell XPS 13 9300 | Service Manual - Page 21
Steps 1. Align the screw holes on fan B with the screw holes on the system board. 2. Replace the two screws (1.6x2.5) that secure fan B to the system board. 3. Connect the fan B cable to the system board. 4. Adhere the tape that secures the fan B cable to the system board. 5. Align the screw holes - Dell XPS 13 9300 | Service Manual - Page 22
inside your computer. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the - Dell XPS 13 9300 | Service Manual - Page 23
NOTE: If either the system board or the heat sink is replaced, use the thermal pad/paste provided in the kit to ensure that thermal conductivity is achieved. About this task The following image indicates the location of the heat sink and provides a visual representation of the installation procedure - Dell XPS 13 9300 | Service Manual - Page 24
24 Removing and installing components - Dell XPS 13 9300 | Service Manual - Page 25
Steps 1. Loosen the three captive screws that secure the display-assembly cable bracket to the system board. 2. Lift the display-assembly cable bracket off the system board. 3. Disconnect the camera cable and the display cable from the system board. 4. Remove the three screws (M1.2x2) that secure - Dell XPS 13 9300 | Service Manual - Page 26
Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the display assembly and provide a visual representation of the installation - Dell XPS 13 9300 | Service Manual - Page 27
Removing and installing components 27 - Dell XPS 13 9300 | Service Manual - Page 28
Steps 1. Slide the palm-rest and keyboard assembly under the display-assembly hinges. 2. Align the screw holes on the palm-rest assembly with the screw holes on the display hinges. 3. Replace the three screws (M2.5x4.5) that secure the left hinge to the system board and the palm-rest and keyboard - Dell XPS 13 9300 | Service Manual - Page 29
your computer. NOTE: Your computer's Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after after you replace the system board. 2. Remove the base cover. 3. Remove the battery. 4. Remove the fans. 5. Remove the heat sink. NOTE: The system board - Dell XPS 13 9300 | Service Manual - Page 30
30 Removing and installing components - Dell XPS 13 9300 | Service Manual - Page 31
from the wireless card, remove each antenna cable from the routing guides, toward their respective antennas. 6. Open the latch, and disconnect the .2x2) that secure the system board to the palm-rest and keyboard assembly. 13. Remove the four screws (M1.4x4) that secure the system board to the - Dell XPS 13 9300 | Service Manual - Page 32
If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: Your computer's Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board - Dell XPS 13 9300 | Service Manual - Page 33
Removing and installing components 33 - Dell XPS 13 9300 | Service Manual - Page 34
the system board. 10. Route the left and right antenna cables through the routing guides on the palm-rest and keyboard assembly toward the wireless card. 11. Connect the into the slot in the system board. 13. Tighten the captive screw that secures the wireless-card bracket to the system - Dell XPS 13 9300 | Service Manual - Page 35
This simplifies the procedure and avoids breaking the thermal bond between the system board and the heat sink. 4. Install the fans. 5. Install the battery. 6. Install the base cover. 7. Follow the procedure in After working inside your computer. Palm-rest and keyboard assembly Removing the palm-rest - Dell XPS 13 9300 | Service Manual - Page 36
. Steps Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. Install the system board. 2. Install the display assembly. 3. Install the battery. 4. Install the base cover. 5. Follow the procedure in After working inside your computer. 36 Removing and installing components - Dell XPS 13 9300 | Service Manual - Page 37
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads 37 - Dell XPS 13 9300 | Service Manual - Page 38
4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. - Dell XPS 13 9300 | Service Manual - Page 39
-System information menu Overview XPS 13 9300 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer. the battery health information. Displays the primary battery. Displays the battery level. Displays the battery state. Displays the battery health - Dell XPS 13 9300 | Service Manual - Page 40
in HH/MM/SS 24-hour format. You can switch between 12hour and 24-hour clock. Changes to the time take effect immediately. Storage Interface Port Enablement Enables the selected onboard drives. 40 System setup - Dell XPS 13 9300 | Service Manual - Page 41
, optical drive, and USB drive. By default, Enable USB Boot Support is selected. By default, Enable External USB Ports is selected. Enables or disables Thunderbolt Technology Support. Default: ON Enables or disables Thunderbolt Boot Support. Default: OFF Enables or disables to allow or disallow PCIe - Dell XPS 13 9300 | Service Manual - Page 42
menu Video LCD Brightness Brightness on battery power Sets the screen brightness when the computer is running on battery power. Default: 50 Brightness the BIOS module interface of the optional Absolute Persistence Module service from Absolute Software. Default: Enabled TPM 2.0 Security On - Dell XPS 13 9300 | Service Manual - Page 43
(admin) password (sometimes called the "setup" password). Sets, Changes, or deletes the system password. Enables or disables the master password support. Default: OFF Table 9. System setup options-Secure Boot menu Secure Boot Enable Secure Boot Enables or disables the computer to boos using - Dell XPS 13 9300 | Service Manual - Page 44
. System setup options-Performance menu Performance Multi-Core Support Active Cores Changes the number of CPU cores available . If enabled, the Intel TurboBoost driver increases the performance of the CPU Dell USB-C Dock Enables connecting a Dell USB-C Dock to wake the computer from Standby. - Dell XPS 13 9300 | Service Manual - Page 45
Battery Charged maximizes battery health while still supporting heavy use during the work day. Default: OFF Enables the computer to run on battery during the off state whenever the lid is opened. Default: ON Table 13. System setup options-Wireless menu Wireless Wireless Device Enable Enable or - Dell XPS 13 9300 | Service Manual - Page 46
the integrated touchpad enabled when an external PS/2 mouse is present. Display Logo Sign of Life. Default: ON Keyboard Backlight Sign of Life. Default: ON Replaces the external NIC MAC address (in a supported dock or dongle) with the selected MAC address from the computer. Default: System Unique - Dell XPS 13 9300 | Service Manual - Page 47
system. Once set in BIOS, the Asset Tag cannot be changed. Service Tag Displays the Service Tag of the computer. BIOS Recovery from Hard Drive Enables the computer Table 18. System setup options-SupportAssist menu SupportAssist Dell Auto OS Recovery Threshold Controls the automatic boot flow - Dell XPS 13 9300 | Service Manual - Page 48
2. Go to Dell.com/support. • Enter the Service Tag or Express Service Code and click Submit. • Click Detect Product and follow the instructions on screen. and the Product Support page of your computer appears. 6. Click Get drivers and click Drivers and Downloads. The Drivers and Downloads section - Dell XPS 13 9300 | Service Manual - Page 49
Update Utility will load, follow the instructions on screen. Figure 3. DOS BIOS Update Screen Updating the Dell BIOS in Linux and Ubuntu environments If you want to update the system BIOS in a Linux environment such as Ubuntu, see https://www.dell.com/support/article/sln171755/. Flashing the BIOS - Dell XPS 13 9300 | Service Manual - Page 50
from the Dell Support website and copied to the root of the USB key • AC power adapter connected to the system • Functional system battery to flash the power off state, insert the USB key where you copied the flash into a USB port of the system . 2. Power on the system and press the F12 key to - Dell XPS 13 9300 | Service Manual - Page 51
5. Once the file is selected, Double click the flash target file, then press submit . 6. Click the Update BIOS then system will reboot to flash the BIOS. System setup 51 - Dell XPS 13 9300 | Service Manual - Page 52
7. Once complete, the system will reboot and the BIOS update process is completed. System and setup password Table 19. System and setup password Password type System password Setup password Description Password that you must enter to log in to your system. Password that you must enter to access - Dell XPS 13 9300 | Service Manual - Page 53
lower case letters are valid, upper case Turn off your computer. 2. Remove the base cover. NOTE: The battery must be disconnected from the system board (see Step 4 in Removing the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information - Dell XPS 13 9300 | Service Manual - Page 54
troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/ support you of problems encountered during - Dell XPS 13 9300 | Service Manual - Page 55
is detected. The following table shows the different power and battery-status light patterns and the associated issues. Table 21. LED codes Diagnostic light codes 2,1 2,2 2,3 2,4 2,5 2,6 2,7 2,8 3,1 3,2 3,3 3,4 3,5 3,6 3,7 Problem description Processor failure System board: BIOS or ROM (Read-Only - Dell XPS 13 9300 | Service Manual - Page 56
residual static electricity that remains on the computer even after it has been powered off and the battery has been disconnected from the system board. The following procedure provides the instructions on how to release the flea power: Steps 1. Turn off your computer. 2. Remove the base cover. NOTE - Dell XPS 13 9300 | Service Manual - Page 57
-help resources Information about Dell products and services My Dell Resource location www.dell.com Tips Contact Support Online help for operating system Troubleshooting information, user manuals, setup instructions, product specifications, technical help blogs, drivers, software updates, and so
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XPS 13 9300
Service Manual
Regulatory Model: P117G
Regulatory Type: P117G001